Applied Economics Letters, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 7
Published: June 6, 2024
Language: Английский
The TQM Journal, Journal Year: 2025, Volume and Issue: unknown
Published: Jan. 17, 2025
Purpose This study proposes a new framework for business process improvement (BPI) by identifying areas of based on customer complaints. Design/methodology/approach The proposed comprises several stages. first stage captures the voice (VoC) in form complaints are processed using text mining and sentiment analysis. Negative sentiments indicate matching words with SERVQUAL dimensions. FMEA method is used to identify processes that need be improved. Findings opposing quality dimensions can incorporated into database later consumer potential failures aspects correspond complaints; therefore, identified. framework, applied garment manufacturer, shows dimensions, which were originally intended service companies, adapted manage support BPI manufacturing companies. Practical implications either or industries handle use complaint analysis results avoid same occurring future. Originality/value In this study, construction dimension match results, where negative indicates improvement, specific should improved novel has not yet been previous studies.
Language: Английский
Citations
0
Risk sciences., Journal Year: 2025, Volume and Issue: unknown, P. 100012 - 100012
Published: Feb. 1, 2025
Language: Английский
Citations
0
Journal of Cleaner Production, Journal Year: 2024, Volume and Issue: 443, P. 141236 - 141236
Published: Feb. 13, 2024
Language: Английский
Citations
3
Environmental Science and Pollution Research, Journal Year: 2024, Volume and Issue: 31(33), P. 45602 - 45621
Published: July 6, 2024
Language: Английский
Citations
3
Stochastic Environmental Research and Risk Assessment, Journal Year: 2024, Volume and Issue: unknown
Published: Sept. 23, 2024
Language: Английский
Citations
2
Applied Economics, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 18
Published: July 22, 2024
How companies respond to climate change is an important issue. Using data on China's A-share listed and employing a text analysis method generate measure of firm-level risk exposure, this study investigates how corporate exposure(CCRE) affects cash holdings in extended framework the precautionary motive holdings. The results show that CCRE negatively associated with because perceived investment opportunities greater exposure shrink; moreover, they use much more trade credit. Furthermore, CCRE's negative effect pronounced for small those higher financial constraints, highly competitive industries, weaker local speculative environments. findings provide insights into adapt when managing their liquidity; these are useful governments supporting companies' sustainability.
Language: Английский
Citations
1
Journal of Business Economics and Management, Journal Year: 2024, Volume and Issue: 25(2), P. 337 - 355
Published: April 29, 2024
The increasing intensity and frequency of extreme climate events have made improving the adaptability to a strategic imperative for manufacturing companies. This paper investigates whether enterprises increase green technology innovation affected by different events. Based on panel data Chinese listed enterprises, we show that precipitation can positively promote innovation, yet temperature do not. Heterogeneity analyses suggest effect is more significant non-state-owned poor performance high R&D than other enterprises. Furthermore, facilitating merely temporary.
Language: Английский
Citations
1
Published: Jan. 1, 2024
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Language: Английский
Citations
0
Applied Economics Letters, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 7
Published: June 6, 2024
Language: Английский
Citations
0