
Logistics, Journal Year: 2024, Volume and Issue: 8(4), P. 124 - 124
Published: Dec. 2, 2024
Background: This study explores forklift operators’ situational awareness (SA) and human errors in logistic operations using a multiphase approach as an innovative methodology. Methods: Ethnography, eye tracking, error taxonomy, retrospective think-aloud (RTA) were used to the diverse cognitive, behavioral, operational aspects affecting SA. After analyzing 566 events across 18 tasks, this research highlighted tracking’s potential by offering real-time insights into operator behavior RTA’s method for cross-checking causal factors underlying errors. Results: Critical like positioning forklifts lowering pallets, significantly impact incident occurrence, while high-cognitive demand such hoisting identifying pedestrians/obstacles, reduce SA increase Driving tasks are particularly vulnerable most affected risk generators (ORGs), representing 42% of events. identifies driving, hoisting, loads influenced system factors. Limitations include task difficulty levels, managing physical risk, training. Future is suggested autonomous industrial vehicles advanced driver assistance systems (ADASs). Conclusions: provides valuable how we may improve safety logistics proposing methodology uncover patterns attention, perception, cognitive their on decision-making.
Language: Английский