Researching user experience with artificial intelligence application for customer care services on e-commerce platform
Jurnal Ekonomi Perusahaan,
Journal Year:
2025,
Volume and Issue:
31(2), P. 149 - 174
Published: Jan. 16, 2025
This
study
is
conducted
in
the
context
of
booming
development
e-commerce
shopping
Vietnam.
The
rising
demand
for
online
has
resulted
increased
pressure
on
workforce
optimization
and
automation
customer
service
processes
platforms.
To
meet
need
care
response,
significant
resources
manpower,
time,
cost
are
required.
Therefore,
to
optimize
costs,
reduce
response
enhance
care,
applying
artificial
intelligence
become
a
top
choice.
purpose
this
explore
factors
that
directly
affect
experience
using
platforms
aims
help
businesses
understand
feedback
psychology
develop
strategies
improve
advance
application
model.
provides
an
overview
influencing
AI-driven
Based
this,
it
offers
managerial
implications
quality
operating
Language: Английский
Enjoy it! Cosmetic try-on apps and augmented reality, the impact of enjoyment, informativeness and ease of use
Frontiers in Virtual Reality,
Journal Year:
2025,
Volume and Issue:
6
Published: Feb. 12, 2025
Virtual
Try-On
cosmetics
apps
based
on
Augmented
Reality
(AR)
technology
can
improve
both
consumer
product
evaluation
and
purchase
decisions,
while
also
supporting
companies’
marketing
strategies.
This
study
explores
the
factors
influencing
use
of
AR-based
by
administering
Technology
Acceptance
Model
(TAM)
additional
scales
a
sample
634
Italian
consumers.
Perceived
Informativeness
(PI)
Ease
Use
(PEOU)
were
hypothesized
as
predictors
TRUST,
DOUBT,
Makeup
Involvement
(MI),
Diagnosticity
(PD),
Behavioral
Intention
(BI),
with
Enjoyment
(PE)
acting
mediating
variable.
The
structural
equation
model
(SEM)
confirmed
PI
strong
predictor,
PE
serving
key
mediator.
findings
suggest
that
moderate
level
PEOU
is
ideal
-
excessive
simplicity
or
playfulness
increases
DOUBT
decreases
TRUST.
Both
PD
BI
are
positively
affected
AR
experience,
their
coexistence
being
crucial
for
effective
app
usage.
Additionally,
PI,
mediated
PE,
significantly
influences
BI,
emphasizing
role
information
in
decision-making.
These
results
provide
valuable
insights
industry,
offering
guidance
to
refine
user
experiences
enhance
engagement
satisfaction.
Language: Английский
The role of rheology in cosmetics research: a review
J. Kim,
No information about this author
Eun Jeong,
No information about this author
Joon Hyun Baik
No information about this author
et al.
Korea-Australia Rheology Journal,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Sept. 29, 2024
Language: Английский
The Impact of AI-Personalized Recommendations on Clicking Intentions: Evidence from Chinese E-Commerce
Journal of theoretical and applied electronic commerce research,
Journal Year:
2025,
Volume and Issue:
20(1), P. 21 - 21
Published: Feb. 5, 2025
AI-personalized
recommendation
technology
offers
more
accurate
and
diverse
choices
to
consumers
increases
click-through
rates
sales
on
e-commerce
platforms.
Yet,
data
consumers’
experiences
of
recommendations
their
impact
path
clicking
intention
are
scarce.
This
article
addressed
these
issues
through
three
studies.
In
study
1,
we
adopted
the
Grounded
Theory
approach
conduct
in-depth
interviews
with
30
Chinese
constructed
a
scale
measure
consumer
experience
click
intention.
2,
empirical
research
method
reliability
validity
tests
347
valid
questionnaires
finalize
officially.
3,
based
SOR
theory,
model
formulated
hypotheses
then
conducted
analysis
using
1097
questionnaires.
We
found
that
relevance,
inspiration,
insightful
can
significantly
promote
Moreover,
immersive
mediates
between
former
factors
intention,
acceptance
When
perceive
high
degree
information
privacy
infringement,
experience’s
positive
will
be
weakened.
Meanwhile,
promoting
effect
also
inhibited.
quality
improves,
enhanced.
fills
gap
in
literature
clarifies
how
affect
It
valuable
insights
for
platforms
continuously
optimize
personalized
algorithms
boost
conversion
rate
online
shopping.
Language: Английский
How Do Celebrity Characteristics as Streamers in Live‐Streaming Commerce Influence Impulsive Buying? A Case Study of Shopee Live
Human Behavior and Emerging Technologies,
Journal Year:
2025,
Volume and Issue:
2025(1)
Published: Jan. 1, 2025
Celebrities
as
live
streamers
generate
dozens
of
times
more
revenue
than
noncelebrity
streamers.
This
is
an
opportunity
for
companies
or
other
to
adopt
the
characteristics
celebrities
increase
sales
and
profits.
research
discusses
streaming
in
Shopee
application,
Indonesia’s
top
e‐commerce
application
with
highest
number
users.
Therefore,
this
focuses
on
exploring
perspectives
users
regarding
influence
celebrity
supporting
technological
features.
Data
was
collected
using
a
deductive
qualitative
method
through
interviews
who
have
shopped
Live,
broadcast
by
at
least
once
Indonesia.
study
adopts
stimulus–organism–response
theory
(SOR),
social
presence
(SPT),
reasoned
action
(TRA)
explain
interplay
influencing
factors
impulsive
buying.
analysis
performed
thematic
involving
open,
axial,
selective
coding.
The
concludes
that
such
credibility,
interactivity,
attractiveness,
professionalism,
reputation,
positively
impact
individuals’
impulse
buying
behavior.
confirms
previous
findings
provides
extended
SOR,
SPT,
TRA
model.
results
can
also
serve
recommendations
find
suitable
promotional
strategies
enhance
their
performance.
Language: Английский
The Impact of Big Data-Driven Strategies on Sustainable Consumer Behaviour in E-Commerce: A Green Economy Perspective
Jiawei Shao,
No information about this author
Feng Yi,
No information about this author
Ziyang Liu
No information about this author
et al.
Sustainability,
Journal Year:
2024,
Volume and Issue:
16(24), P. 10960 - 10960
Published: Dec. 13, 2024
The
significance
of
big
data
in
modern
industry
is
the
core
theme
this
study.
chosen
e-commerce,
and
how
has
introduced
new
dynamics
sustainable
purchasing
was
examined
development
green
economy
depends
on
whether
products
are
being
increasingly
purchased
or
overconsumption
reduced.
E-commerce
players
tackle
issue
with
personalized
recommendations,
pricing,
target
marketing
strategies.
Considerable
data-enabled
user
experience
also
recently
become
a
significant
area.
This
study
collected
from
Alibaba
users
through
close-ended
questionnaire.
model
revealed
that
recommendation,
experience,
strategies
predictors
consumer
satisfaction,
purchase
behaviour
satisfaction
behaviour.
Although
targeted
pricing
could
not
find
any
relation
behaviour,
it
mediated
satisfaction.
Overall,
can
be
enhanced
its
implications
marketing,
experience.
Language: Английский