Investigating Service Robot Acceptance Factors: The Role of Emotional Design, Communication Style, and Gender Groups DOI Creative Commons
Gang Ren, Xuesong Wu,

Zhihuang Huang

et al.

Information, Journal Year: 2025, Volume and Issue: 16(6), P. 463 - 463

Published: May 30, 2025

Service robots (SRs) are increasingly deployed in commercial settings, yet the factors influencing their acceptance, particularly emotional design elements, remain understudied. This research investigates SR acceptance by integrating technology model, Computers Are Social Actors (CASA) framework, Kansei engineering (KE), and social presence theory (SPT) to examine how elements influence user responses SRs. Using structural equation modeling of survey data from 318 shoppers hotel guests China, we tested relationships between CASA attributes, perceptions, presence, usage intention. The results revealed that communication style produced strongest effects across all dimensions, with cuteness coolness directly intention, while warmth novelty operate through mediation. Multi-group analysis identified significant gender differences response patterns: male users prioritized communication-driven perceptions female responded more strongly attributes. These findings extend our understanding service robot adoption, highlighting critical roles design, style, differences, suggesting differentiated approaches for diverse segments.

Language: Английский

Perspective Chapter: Social Awareness in HRI DOI Creative Commons

Marcos Ribeiro Pereira Barretto,

Vera Pereira-Barretto

IntechOpen eBooks, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 10, 2025

Increasingly, robots are becoming part of daily life: devices such as vacuum cleaners or self-driving cars examples interacting with humans, which necessitates an understanding their social roles. This chapter explores the general requirements for human-robot interaction (HRI) in cases where directly engage proposing that they should be conceptualized robots. We identify core components fostering awareness robots: morphology, dialog, effective communication, navigation, individuality, personality, privacy, and ethics. While some these currently considered robot design, often addressed without adequately accounting environment will operate. Beyond components, it is essential to evaluate a robot’s functionality by taking its role into account. Doing so necessitate incorporation additional sensory systems establishment behavioral rules align intended context.

Language: Английский

Citations

0
Socially Assistive Robot Promote Sex Education for Middle School Students: Teachers’ Attitudes and Students Learning Outcome and Attitudes After Human vs Robot Lecture DOI
Anna-Maria Velentza,

Zoi Kagkelidou,

Efthymia Kefalouka

et al.

Lecture notes in computer science, Journal Year: 2025, Volume and Issue: unknown, P. 393 - 408

Published: Jan. 1, 2025

Language: Английский

Citations

0
Investigating Service Robot Acceptance Factors: The Role of Emotional Design, Communication Style, and Gender Groups DOI Creative Commons
Gang Ren, Xuesong Wu,

Zhihuang Huang

et al.

Information, Journal Year: 2025, Volume and Issue: 16(6), P. 463 - 463

Published: May 30, 2025

Service robots (SRs) are increasingly deployed in commercial settings, yet the factors influencing their acceptance, particularly emotional design elements, remain understudied. This research investigates SR acceptance by integrating technology model, Computers Are Social Actors (CASA) framework, Kansei engineering (KE), and social presence theory (SPT) to examine how elements influence user responses SRs. Using structural equation modeling of survey data from 318 shoppers hotel guests China, we tested relationships between CASA attributes, perceptions, presence, usage intention. The results revealed that communication style produced strongest effects across all dimensions, with cuteness coolness directly intention, while warmth novelty operate through mediation. Multi-group analysis identified significant gender differences response patterns: male users prioritized communication-driven perceptions female responded more strongly attributes. These findings extend our understanding service robot adoption, highlighting critical roles design, style, differences, suggesting differentiated approaches for diverse segments.

Language: Английский

Citations

0