Evaluating transatlantic cruise service quality: An integrated SERVQUAL and IPA approach DOI
Predrag Djordjević, Anđelka Stojanović, Ivica Nikolić

et al.

Published: Jan. 1, 2024

This study investigates the service quality of transatlantic cruises by applying SERVQUAL model combined with Importance-Performance Analysis (IPA) and gap analysis. Transatlantic are a unique segment within rapidly growing cruise tourism industry, where high is crucial for customer satisfaction loyalty. Despite its importance, empirical research robust frameworks to this specific sector still limited. utilizes quantitative survey approach using structured questionnaire. Gap analysis revealed negative gaps across all five dimensions, indicating that passenger's perceptions consistently fell short their expectations. The Responsiveness, Reliability, Empathy dimensions showed largest highlighting critical areas improvement. A modified IPA identified attributes requiring immediate attention, such as timeliness staff responsiveness passenger requests. Additionally, it provided strategic guidance resource allocation according categorization other attributes. findings from integrated reveal consistent pattern performance deficits evaluated attributes, thereby necessity comprehensive improvements observed operator. provides valuable insights providers seeking improve delivery satisfaction.

Language: Английский

Spatial Analysis and Risk Evaluation for Port Crisis Management Using Integrated Soft Computing and GIS-Based Models: A Case Study of Jazan Port, Saudi Arabia DOI Open Access
Mohammed Alshareef, Bassam M. Aljahdali,

Ayman F. Alghanmi

et al.

Sustainability, Journal Year: 2024, Volume and Issue: 16(12), P. 5131 - 5131

Published: June 16, 2024

A hazard zoning map is the most essential tool during crisis management cycle’s prevention and risk reduction phase. In this study, a geographic information system (GIS) applied to of ports through preparation in Jazan Port, Saudi Arabia, using novel integrated model fuzzy hierarchical analysis process emotional artificial neural network (FAHP-EANN). The objective more accurately identify highly potential zones port hybrid techniques, which mitigates associated life financial damages proper probable hazard. Prior creating map, every accident identified, categorized into six criteria, assigned weight utilization machine learning algorithm. findings indicate that three effective criteria for risks Port are land fires, pollution dangerous substances, human behavior, respectively. all was generated by weights obtained each major accidents. This may be utilized development measures formation units.

Language: Английский

Citations

4
Bibliometric Analysis of Sustainable Development Goals in Educational Research: Trends and Interdisciplinary Insights DOI

mohammad naeim naeim porki

Research Square (Research Square), Journal Year: 2025, Volume and Issue: unknown

Published: May 8, 2025

Abstract This study conducts a pioneering bibliometric analysis of SDG-related educational research (2015–2025), using Scopus, Web Science, SciELO, and grey literature to map publication trends, collaboration networks, thematic clusters. Employing Systems Thinking, we analyzed 160 studies with VOSviewer, Bibliometrix, qualitative content 15 diverse studies, including case from Kenya Mexico. Findings show 12.5% annual growth, peaking at 512 articles in 2023, SDG 4 (Quality Education) intersecting SDGs 3, 5, 10, 11, 13, 17 through inclusive education, digital learning, early childhood informal culturally responsive teaching, artificial intelligence (AI). A shift AI-driven education (2022–2025) reflects post-COVID-19 priorities. Global disparities highlight inequities. With multilingual insights actionable strategies, this advances Education for Sustainable Development (ESD) by addressing divides, equitable partnerships, AI integration, supporting the 2030 Agenda.

Language: Английский

Citations

0
Pengaruh rangkaian pengangkutan Mass Rapid Transit (MRT) berkualiti terhadap kualiti hidup pengguna DOI Open Access

Rosmiati Ahmad,

Noordeyana Tambi

Malaysian Journal of Society and Space, Journal Year: 2024, Volume and Issue: 20(3)

Published: Aug. 29, 2024

Sektor pengangkutan memainkan peranan yang signifikan dalam kehidupan seharian masyarakat bagi memenuhi tuntutan keperluan moden di kawasan bandar mengutamakan kepantasan urusan kehidupan. Oleh itu, Mass Rapid Transit (MRT) diperkenalkan sebagai alternatif dan mampan kepada orang ramai. Namun begitu, kelemahannya dari segi aksesibiliti, mobiliti ketersambungan perkhidmatan seperti mana dilaporkan akhbar internet. Perkara ini telah menjejaskan harian pengguna untuk bekerja, belajar, membeli-belah, berhibur berekreasi serta lain-lain aktiviti mereka. Justeru, kajian bertujuan mengetahui tahap prestasi rangkaian awam MRT menganalisis hubungan pengaruhnya terhadap kualiti hidup pengguna. Kajian mengaplikasikan Konsep CAM ( connectivity, accessibility and mobility ) mengukur ketiga-tiga elemen tersebut dipilih berkualiti, cekap efisien saling melengkapi berhubung antara satu sama lain. kuantitatif menggunakan borang soal selidik melibatkan 386 Laluan Kajang Putrajaya responden berdasarkan kaedah persampelan bertujuan. Keputusan analisis deskriptif menunjukkan bahawa kelancaran adalah sangat tinggi berbanding aksesibiliti berada pada tinggi. Manakala dapatan inferensi pengaruh positif dengan tersebut. Kesimpulannya, mempunyai baik, berkualiti pihak penyedia PBT perlu memastikan usaha berterusan diambil mengekalkan meningkatkan lagi terutamanya Kata kunci: Aksesibiliti, hidup, mobiliti, MRT, awam, The transportation sector plays a significant role in the community's daily life order to meet transport needs of modern society urban areas that emphasized fast-paced lifestyle, Therefore, was introduced as sustainable alternative for public. However, weaknessess terms accessibility, service connectivity reported press internet, have affected affairs users work, study, shopping, entertainment recreation well other activities their life. this study aims find out level performance public network, then analyse relationship its influence on quality users. This applies Concept (connectivity, mobility) measure network said three elements were chosen because they form efficient complement connect with each other. quantitative approached through questionnaire involving Line respondents based purposive sampling method. results descriptive analysis show seamless is very high compared which only at level. While findings inference positive between conclusion shows has good it offers services, therefore meeting providers local authorities need ensure continuous efforts are taken maintain further improve especially Keywords: Accessibility, life, mobility, transportation, services

Language: Английский

Citations

0
Enhancing the efficiency of management of transport enterprises: modern trends and challenges DOI Creative Commons

Vladyslav Smoliarov

Deleted Journal, Journal Year: 2024, Volume and Issue: 2(3)

Published: Oct. 7, 2024

This research examines the modern trends and challenges in enhancing efficiency of management transport enterprises, with a focus on Ukrainian perspective impact ongoing war. The study highlights key such as digital transformation, sustainability efforts, increasing use data-driven decision-making, which are reshaping industry Ukraine. integration technologies like AI-based route optimization real-time tracking has become important overcoming operational caused by war, including disrupted supply chains, damaged infrastructure, heightened security risks. These innovations enabling enterprises to minimize costs, optimize routes, ensure service continuity despite unstable environment. paper investigates how adapting these while addressing complex posed It emphasizes need for flexible resilient approach that leverages tools, practices, data analytics enhance efficiency. findings highlight systemic approach, supported innovation adaptability, is essential war ensuring long-term viability sector

Language: Английский

Citations

0
Evaluating transatlantic cruise service quality: An integrated SERVQUAL and IPA approach DOI
Predrag Djordjević, Anđelka Stojanović, Ivica Nikolić

et al.

Published: Jan. 1, 2024

This study investigates the service quality of transatlantic cruises by applying SERVQUAL model combined with Importance-Performance Analysis (IPA) and gap analysis. Transatlantic are a unique segment within rapidly growing cruise tourism industry, where high is crucial for customer satisfaction loyalty. Despite its importance, empirical research robust frameworks to this specific sector still limited. utilizes quantitative survey approach using structured questionnaire. Gap analysis revealed negative gaps across all five dimensions, indicating that passenger's perceptions consistently fell short their expectations. The Responsiveness, Reliability, Empathy dimensions showed largest highlighting critical areas improvement. A modified IPA identified attributes requiring immediate attention, such as timeliness staff responsiveness passenger requests. Additionally, it provided strategic guidance resource allocation according categorization other attributes. findings from integrated reveal consistent pattern performance deficits evaluated attributes, thereby necessity comprehensive improvements observed operator. provides valuable insights providers seeking improve delivery satisfaction.

Language: Английский

Citations

0