Digital Transformation and Social Inclusion in Public Services: A Qualitative Analysis of E-Government Adoption for Marginalized Communities in Sustainable Governance DOI Open Access

Gatot Hery Djatmiko,

Obsatar Sinaga, Suharno Pawirosumarto

et al.

Sustainability, Journal Year: 2025, Volume and Issue: 17(7), P. 2908 - 2908

Published: March 25, 2025

Digital inclusion is a critical component of sustainable e-government, ensuring equitable access to digital public services for all citizens. However, challenges such as limited literacy, infrastructural gaps, and institutional barriers hinder widespread adoption, particularly among marginalized populations. This study examines the key obstacles in e-government explores technology-driven policy-based solutions. A qualitative approach was employed, integrating case studies from developed developing nations assess best practices localized policy adaptations. The findings highlight that public–private partnerships, literacy programs, integration emerging technologies—such artificial intelligence (AI), blockchain, cloud computing—play crucial role enhancing accessibility security. Additionally, aligning policies with United Nations Sustainable Development Goals (SDGs), SDG 4 (Quality Education), 9 (Industry, Innovation, Infrastructure), 10 (Reduced Inequalities), 16 (Peace, Justice, Strong Institutions), strengthens long-term impact governance. emphasizes need governments adopt an inclusive, multi-stakeholder implementation, investments accessibility, cybersecurity, user trust. Future research should explore mixed-method approaches comparative analyses across different socio-economic contexts refine strategies inclusion.

Language: Английский

Digital Transformation and Social Inclusion in Public Services: A Qualitative Analysis of E-Government Adoption for Marginalized Communities in Sustainable Governance DOI Open Access

Gatot Hery Djatmiko,

Obsatar Sinaga, Suharno Pawirosumarto

et al.

Sustainability, Journal Year: 2025, Volume and Issue: 17(7), P. 2908 - 2908

Published: March 25, 2025

Digital inclusion is a critical component of sustainable e-government, ensuring equitable access to digital public services for all citizens. However, challenges such as limited literacy, infrastructural gaps, and institutional barriers hinder widespread adoption, particularly among marginalized populations. This study examines the key obstacles in e-government explores technology-driven policy-based solutions. A qualitative approach was employed, integrating case studies from developed developing nations assess best practices localized policy adaptations. The findings highlight that public–private partnerships, literacy programs, integration emerging technologies—such artificial intelligence (AI), blockchain, cloud computing—play crucial role enhancing accessibility security. Additionally, aligning policies with United Nations Sustainable Development Goals (SDGs), SDG 4 (Quality Education), 9 (Industry, Innovation, Infrastructure), 10 (Reduced Inequalities), 16 (Peace, Justice, Strong Institutions), strengthens long-term impact governance. emphasizes need governments adopt an inclusive, multi-stakeholder implementation, investments accessibility, cybersecurity, user trust. Future research should explore mixed-method approaches comparative analyses across different socio-economic contexts refine strategies inclusion.

Language: Английский

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