International Journal of Theory of Organization and Practice (IJTOP), Journal Year: 2024, Volume and Issue: 3(2), P. 31 - 53
Published: Jan. 11, 2024
The present study focused on assessing whether customer service enhancement via digital listening leads to satisfaction and loyalty. To achieve this objective, the employed a descriptive research used survey as main data collection method. Notably, findings clearly indicate that customers are highly aware of concept they expect businesses offer them competent high-quality services. Further, failing use up-to-date technologies, difficulty in accessing call centres, centre employees’ inability understand specific needs required by consumers employees provide customizable engagement services some issues associated with strategies. This also focuses implementation Digital Listener technology understanding towards how it may improve professional attitudes between employees. In addition, providing relevant training all regular basis, using technologies facilities, employing big analytic strategies can be companies order effectively enhance care has been improving over past 10 years organization seek for fundamental ways through which adopt implement listeners efficiently. aims at communicating practical theory importance being emphasized different organizations. examines effects Listeners organizations is companies, aim effective product delivery their customers. demonstrates important measures successfulness performance. upholds one tools utilized communication while enhancing reach more consumers. studying analyzing idea implementing Listening new world revealing earning competitive advantage rareness field accounts will help IT consultants advisers GCC region concepts region. Based findings, therefore, approves hypothesis when enhanced properly Thus, concludes maintaining loyalty require careful attention customer’s needs, strategically investigating what able same an manner.
Language: Английский