The Making of the “Good Bad” Job: How Algorithmic Management Manufactures Consent Through Constant and Confined Choices

Administrative Science Quarterly, Journal Year: 2024, Volume and Issue: 69(2), P. 458 - 514

Published: March 14, 2024

This research explores how a new relation of production—the shift from human managers to algorithmic on digital platforms—manufactures workplace consent. While most has argued that the task standardization and surveillance accompany management will give rise quintessential “bad job” (Kalleberg, Reskin, Hudson, 2000; Kalleberg, 2011), I find that, surprisingly, many workers report liking finding choice while working under management. Drawing seven-year qualitative study largest sector in gig economy, ride-hailing industry, describe navigate being managed by an algorithm. begin showing algorithms segment work at multiple sites human–algorithm interactions this configuration process allows for more-frequent narrow choice. use two sets tactics. In engagement tactics, individuals generally follow nudges do not try get around system; deviance manipulate their input into system. behaviors associated with these tactics are practical opposites, they both elicit consent, or active, enthusiastic participation align efforts managerial interests, contribute seeing themselves as skillful agents. However, choice-based consent can mask more-structurally problematic elements work, contributing growing popularity what call “good bad” job.

Language: Английский

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Algorithmic management in the gig economy: A systematic review and research integration

Journal of Organizational Behavior, Journal Year: 2024, Volume and Issue: unknown

Published: Sept. 5, 2024

Summary Rapid growth in the gig economy has been facilitated by increased use of algorithmic management (AM) online platforms (OPs) coordinating work. There a concomitant increase scholarship related to AM across scientific domains (e.g., computer science, engineering, operations management, sociology, and law). However, this literature is fragmented with scholars disagreeing on conceptualization measurement AM, as well lack consensus dimensions influencing various worker‐related outcomes, mechanisms through which these influences are exerted, relevant boundary conditions. To address issues, we systematically reviewed academic disciplines workers using natural language processing (NLP)‐based topic modeling. Our analysis yielded 12 topics, integrate an input‐process‐output (IPO) framework illustrate differing effects outcomes. Based our findings, provide comprehensive definition including its key dimensions, highlight main mediating pathways individual impact Finally, roadmap for future research (GE) organizational behavior lens.

Language: Английский

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Frontline Professionals in the Wake of Social Media Scrutiny: Examining the Processes of Obscured Accountability

Administrative Science Quarterly, Journal Year: 2024, Volume and Issue: 69(3), P. 747 - 790

Published: June 10, 2024

Professional accountability is considered important to the legitimacy and survival of a profession. Prior research has examined role top-down scrutiny by audiences, such as supervisors, regulators, certification agencies, in improving professional accountability. But advent social media platforms increasingly enabled bottom-up professionals—especially professionals on front line—by audiences customers public. In this research, I examine how when through (hereafter, scrutiny) impacts frontline professionals. Conducting an ethnography 911 emergency management organizations, find that call-takers—the setting—can obscure rather than improve elaborate how, why, under what conditions pushes deviate from their mandate, which, turn, obscures sense These processes also generate spillover effects everyday work mandate downstream (e.g., dispatchers, police officers), producing cascading set unintended consequences further for multiple actors across ecosystem.

Language: Английский

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Algorithmic Embeddedness and the ‘Gig’ Characteristics Model: Examining the Interplay between Technology and Work Design in Crowdwork

Journal of Management Studies, Journal Year: 2024, Volume and Issue: unknown

Published: Aug. 2, 2024

Abstract This article systematically reviews the literature on online task crowdwork to investigate complex relationship between technology and work design platforms. We highlight diverse interpretations uses of technology, specifically platform features algorithms, in relation design. Our review reveals that serve as antecedents characteristics, while algorithms are so intertwined with job execution a new characteristic is needed model this interplay. introduce algorithmic embeddedness show it varies degree. When high, can be perceived either an affordance or constraint; when low, has limited impact crowdworkers' jobs. ‘gig characteristics model’ expands previous theories offers framework for understanding contemporary jobs rely highly algorithms. To refine our better understand dynamics, we provide agenda future research directions.

Language: Английский

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Last‐Mile Delivery: A Process View, Framework, and Research Agenda

Journal of Business Logistics, Journal Year: 2024, Volume and Issue: 45(4)

Published: Sept. 20, 2024

ABSTRACT The expansion of e‐commerce has increased scholarly interest in Business‐to‐Customer (B2C) last‐mile delivery (LMD). LMD occurs a unique logistical context and presents many new, evolving challenges worthy investigation. While most studies emerged after 2018, existing literature reviews predate the “ boom .” Current have focused at macro‐level, considering secondarily within broad topics like omni‐channel or micro perspectives that address granular issues transportation LMD. majority on analytical models investigate different concerns compared to conceptual empirical studies. Our study examines an up‐to‐date sample 104 articles from process, meso‐level perspective. We develop framework, classifying around pre‐delivery, delivery, post‐delivery activities produce valuable insights linking these activities. synthesize prior offer research agenda incorporates stakeholder identifies methodological opportunities. analysis reveals several areas future were validated enhanced by practitioner interviews.

Language: Английский

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Novice risk work: How juniors coaching seniors on emerging technologies such as generative AI can lead to learning failures

Information and Organization, Journal Year: 2025, Volume and Issue: 35(1), P. 100559 - 100559

Published: Feb. 21, 2025

Language: Английский

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Internationalization of Equity Crowdfunding Platforms

The British Accounting Review, Journal Year: 2025, Volume and Issue: unknown, P. 101627 - 101627

Published: March 1, 2025

Language: Английский

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Algorithmic Competency of On‐Demand Labor Platform Workers: Scale Development, Antecedents, and Consequences

Asia Pacific Journal of Human Resources, Journal Year: 2025, Volume and Issue: 63(2)

Published: Feb. 26, 2025

ABSTRACT Despite the highly controlled algorithmic work environment, on‐demand labor platform workers may devise strategies to enhance their competency (AC), facilitating better adaptation system. Yet, proactive engagement of with algorithms remains underexplored in empirical research. This study endeavors fill this gap by developing and validating first scale AC, while also shedding light on its antecedents consequences. Analysis data from five samples Chinese reveals that AC encompasses four dimensions: understanding, embracing, leveraging, remediating management. It is found positively influenced social support peers cognitive job crafting. Furthermore, shown account for additional variance customer‐oriented service behavior identification gig work, beyond explained related constructs. The paper concludes a discussion implications China's distinctive economy context generalizability findings.

Language: Английский

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Platform Ecosystems, Bottlenecks, and M&A Activity: Implications for Platform Regulation

Academy of Management Perspectives, Journal Year: 2025, Volume and Issue: unknown

Published: March 19, 2025

Language: Английский

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Business Collective Action: An Integrative Review and Framework

Journal of Management Studies, Journal Year: 2025, Volume and Issue: unknown

Published: April 21, 2025

Abstract Business collective action (BCA) has long been a topic of interest to management scholars. However, our theoretical understanding this important phenomenon hindered by its fragmented development in the literature. To address shortcoming, we conduct comprehensive review BCA across wide range disciplines management, including corporate political activity, private regulation, strategic and organizational institutionalism. Based on review, develop an integrative framework that identifies triggers, outcomes, internal arrangements associated with BCA. In doing so, help common vocabulary unites different market non‐market forms BCA, thus deepening role business society.

Language: Английский

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