Journal of Public Administration Research and Theory,
Год журнала:
2023,
Номер
34(2), С. 180 - 195
Опубликована: Окт. 3, 2023
Abstract
Based
on
a
systematic
review
of
119
articles
and
working
papers,
we
provide
an
overview
how
administrative
burdens
in
citizen–state
interactions
have
been
studied
since
the
inception
research
agenda
2012.
We
develop
new
comprehensive
model
key
concepts
framework
are
related,
assess
evidence
causal
relationships
proposed
by
model,
discuss
where
more
is
needed.
Empirical
supports
conventional
claims
that
consequential,
distributive,
constructed.
However,
literature
has
moved
further
(1)
demonstrating
factors
such
as
frontline
service
delivery
government
communication
influence
experiences
burdens;
(2)
highlighting
beyond
ideology
constructions
(3)
introducing
burden
tolerance
concept;
(4)
illustrating
policymakers’
members
publics’
tolerance.
review,
propose
for
future
research.
call
studies
linking
to
outcomes
democratic
behavior
take-up,
connecting
actual
state
actions.
Moreover,
argue
should
use
qualitative
methods
explore
nature
from
perspective
citizens,
rely
experimental
establish
links
between
actions
burden,
compare
across
contexts.
Further,
empirical
examine
tradeoffs
legitimacy
actors
outside
interaction
may
burden.
Public Administration Review,
Год журнала:
2023,
Номер
83(4), С. 863 - 877
Опубликована: Фев. 6, 2023
Abstract
A
key
insight
in
the
literature
on
administrative
burdens
and
exclusion
is
that
they
can
be
a
form
of
policy
making
by
other
means
to
disincentivize
people's
access
services,
rights,
benefits.
Using
case
Dutch
daycare
benefit
scandal,
which
tens
thousands
citizens
were
wrongfully
accused
welfare
fraud
subsequently
excluded
from
benefits,
we
argue
for
broader
understanding
way
constructed.
We
introduce
concept
‘infrastructure‐level
bureaucracy’
understand
how
new
forms
intra‐
supra‐organizational
data
exchange
algorithmic
analysis
lead
bureaucracies
fail
reasoning
underlying
their
own
decisions
and,
subsequently,
cause
Kafkaesque
situations
citizens.
Our
findings
point
towards
importance
institutional
analyses
information
technologies
structure
political
operational
behavior
as
well
may
face
interactions
with
state.
Government Information Quarterly,
Год журнала:
2021,
Номер
39(1), С. 101653 - 101653
Опубликована: Ноя. 10, 2021
Following
a
large
worldwide
uptake
of
digital
public
services,
several
countries
have
turned
to
mandatory
digitization,
whereby
citizens
or
companies
must
use
self-service
applications
apply
for
services.
However,
previous
research
on
the
adoption
services
has
predominantly
focused
simple,
even
hypothetical,
and
situations.
We
identify
knowledge
gap
concerning
citizens'
experience
actual
interactions
with
more
complicated
social
benefits.
Therefore,
we
explore
from
perspective
using
concept
administrative
burden
as
theoretical
lens.
Specifically,
analyze
data
in-depth
empirical
studies
encompassing
observations,
interviews,
focus
group
discussions
single
mothers
who
applied
benefits
following
divorce
family
separation.
present
descriptive
process
model
application
Next,
illustrate
how
influences
throughout
this
process.
An
important
contribution
reveals
that
increases—they
learn
complete
tasks
professional
caseworkers
previously
conducted
comply
government
demands
specific
formats.
can
also
reduce
through
online
provision
information
automatic
transfers.
Further,
offers
an
anonymous
may
psychological
costs
stigma
associated
receiving
Finally,
our
contributes
new
insights
at
level,
linking
complex
citizen
perspective.
Public Administration Review,
Год журнала:
2022,
Номер
83(2), С. 296 - 315
Опубликована: Май 29, 2022
Abstract
A
rule
is
divisive
when
its
legitimacy
contested
and
rules
are
an
enduring
theme
of
public
administration
research.
For
over
three
decades,
this
research
has
been
shaped
by
red
tape
theory,
which
conceptualizes
as
those
consume
organization's
resources
but
fail
to
advance
goals.
Recently,
however,
the
administrative
burden
framework,
prioritizes
impact
on
citizens
links
their
origins
political
motives,
grown
in
popularity.
We
take
stock
last
decade
using
meta‐narrative
review
methodology.
identify
five
narratives
within
two
traditions
discuss
distinct
questions,
theoretical
mechanisms,
privileged
actors,
assumptions,
well
strengths,
limitations,
practical
implications.
These
insights
leveraged
analyze
origins,
impact,
ontology
sector
rules.
also
raise
questions
with
cross‐cutting
relevance
traditions.
Review of Policy Research,
Год журнала:
2022,
Номер
40(5), С. 626 - 645
Опубликована: Ноя. 7, 2022
Abstract
In
their
efforts
to
digitize
public
service
delivery,
countries
increasingly
use
algorithms
based
on
mathematical
models,
data
and/or
a
combination
of
different
administrative
datasets
issue
decisions,
but
recent
studies
point
towards
challenges
around
citizens'
understanding,
accessing,
and
filing
objections
such
automated
decisions.
This
paper
focuses
the
social
infrastructure
supporting
citizens
that
struggle
with
accessing
services.
To
address
this,
we
ask:
How
does
affect
burdens
associated
digital
government
services?
is
studied
in
Dutch
context
through
expert
interviews
observations
support
programs
libraries.
We
find
although
libraries
as
primary
sites
for
these
services
may
pose
disadvantage
being
more
difficult
reach
low‐literate
citizens,
advantages
are
organizational
structure
at
local
level
well
currently
changing
role
include
growing
range
services,
including
(digital)
skills
courses.
Central European Public Administration Review,
Год журнала:
2022,
Номер
20(2), С. 9 - 31
Опубликована: Ноя. 28, 2022
Purpose:
Digitalization
has
been
the
driving
change
in
creating
jobs
and
increasing
economic
growth
recent
years.
However,
digitalization
of
countries
sectors
is
uneven.
The
paper
focuses
on
various
factors
that
have
an
impact
development
well-being
EU
countries.
Its
purpose
to
show
evolution
terms
digital
transformation
how
other
indicators,
such
as
e-government,
human
index,
labour
productivity,
influenced
2019–2021.Design/methodology/approach:
dataset
consists
15
numerical
indicators
extracted
from
Eurostat
World
Bank
databases.
We
apply
principal
component
analysis
cluster
analysis.Findings
Practical
Implications:
main
research
results
first
dimension
–
named
innovation
dominated
by
percentage
ICT
specialists
total,
internet
use
individuals,
Human
Development
Index,
Happiness
Indicator,
capital,
integration
technology.
second
characterized
government
expenses
productivity.
Finally,
third
GDP
rate.
77.67%
total
variance
explained
three
components.Originality:
Four
clusters
identified
means
K-Means
clustering
algorithm.
All
four
are
well
determined,
with
1
including
Nordic
ranking
first,
followed
3
well-developed
4
containing
mainly
emerging
economies.
