Artificial Intelligent Applications in Enabled Banking Services: The Next Frontier of Customer Engagement in the Era of ChatGPT DOI Open Access
Dimitra Skandali, Anastasios Magoutas, Georgios Tsourvakas

и другие.

Theoretical Economics Letters, Год журнала: 2023, Номер 13(05), С. 1203 - 1223

Опубликована: Янв. 1, 2023

The recent global changes in Information and Communications Technology (ICT), have demonstrated a tremendous range of technological use cases including the Artificial Intelligent (AI) applications (apps) for financial services. In light latest developments generative AI tools such as ChatGPT, this study develops an innovative research model used prediction most significant factors influencing consumers' willingness to accept buy banking apps, under theory Value-based Adoption Model (VAM). authors conducted online survey Greek consumers apps using Structural Equation Modeling (SEM) determine which variables enhance customers' perceived value performing influence on adoption purchase. This found that trust happiness are impacting intention conversational apps. likely outcome is mediating role pay conclusions implications marketing can help institutions augment accuracy audit advisory services, enhancing customer satisfaction engagement increasing bank competitiveness.

Язык: Английский

Technology-enabled cure and care: An application of innovation resistance theory to telemedicine apps in an emerging market context DOI
Pradeep Kautish, Mujahid Siddiqui, Aaliyah Siddiqui

и другие.

Technological Forecasting and Social Change, Год журнала: 2023, Номер 192, С. 122558 - 122558

Опубликована: Апрель 11, 2023

Язык: Английский

Процитировано

33

From fear to faith in the adoption of medicine delivery application: An integration of SOR framework and IRT theory DOI
Debarun Chakraborty,

Hari Babu Singu,

Arpan Kumar Kar

и другие.

Journal of Business Research, Год журнала: 2023, Номер 166, С. 114140 - 114140

Опубликована: Июль 1, 2023

Язык: Английский

Процитировано

30

Out of the way, human! Understanding post-adoption of last-mile delivery robots DOI Creative Commons
Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah

и другие.

Technological Forecasting and Social Change, Год журнала: 2024, Номер 201, С. 123242 - 123242

Опубликована: Фев. 2, 2024

The pace of technological development is exceeding expectations and transforming the landscape last-mile delivery. This study investigates how users' post-adoption behavior in using delivery robots formed. Based on task-technology fit (TTF) model, we present a research model that includes both direct indirect factors have been previously overlooked literature. We collected data from 550 users robots. Our structural equation modelling results show two hedonic- (i.e., gratification anthropomorphism) three utilitarian- service quality experience, task requirements, user-facing technology performance) driven predict perceived TTF Value-in-use trust sequential mediating effects connect reuse likelihood word-of-mouth recommendation. findings suggest ways to improve robot strategies provide practical implications for industry.

Язык: Английский

Процитировано

17

Artificial intelligence-based food-quality and warehousing management for food banks' inbound logistics DOI
Pei‐Ju Wu, Yi-Hsien Tai

Journal of Enterprise Information Management, Год журнала: 2024, Номер 37(1), С. 307 - 325

Опубликована: Янв. 27, 2024

Purpose In the reduction of food waste and provision to hungry, banks play critical roles. However, as they are generally run by charitable organisations that chronically short human other resources, their inbound logistics efforts commonly experience difficulties in two key areas: 1) how organise stocks donated food, 2) assess items quality fitness for purpose. To address both these problems, authors aimed develop a novel artificial intelligence (AI)-based approach warehousing management banks. Design/methodology/approach For diagnosing items, designed convolutional neural network (CNN); ascertain best arrange such within banks' available space, reinforcement learning was used. Findings Testing proposed innovative CNN demonstrated its ability provide consistent, accurate assessments five species fruit. The reinforcement-learning approach, well being capable devising effective storage schemes required fewer computational resources some approaches have been proposed. Research limitations/implications Viewed through lens expectation-confirmation theory, which found useful framework research this kind, AI-based inbound-logistics techniques exceeded normal expectations achieved positive disconfirmation. Practical implications As enabling machines learn handed operators, pioneering study showed could achieve excellent performance: i.e., consistency provided AI operations future dramatically enhance logistics' quality, specific case Originality/value This paper’s differs considerably from others, able effectively manage food-quality food-storage decisions more rapidly than counterparts.

Язык: Английский

Процитировано

10

Impact of using virtual avatars in educational videos on user experience DOI Creative Commons
Ru‐Yuan Zhang, Qun Wu

Scientific Reports, Год журнала: 2024, Номер 14(1)

Опубликована: Март 19, 2024

Popularization of knowledge is considerable importance and necessity, traditional popularization activities suffer from high cost low acceptance, which affect their effectiveness coverage. Applying virtual avatars to educational videos may be an effective way solve the problem. This study investigates impact applying on user experience. Constructed a model experience with avatars, collected data target population, analyzed it empirically. The video quality avatar expressiveness dimensions influencing factors have significant positive effect learning effect, emotional engagement experience; content dimension has negative three

Язык: Английский

Процитировано

7

Quality assessment of mHealth apps: a scoping review DOI Creative Commons
Godwin Denk Giebel, Christian Speckemeier, Nils Frederik Schrader

и другие.

Frontiers in Health Services, Год журнала: 2024, Номер 4

Опубликована: Май 1, 2024

Introduction The number of mHealth apps has increased rapidly during recent years. Literature suggests a problems and barriers to the adoption apps, including issues such as validity, usability, well data privacy security. Continuous quality assessment assurance systems might help overcome these barriers. Aim this scoping review was collate literature on tools for compile components tools, derive overarching dimensions, which are potentially relevant continuous apps. Methods searches were performed in Medline, EMBASE PsycInfo. Articles English or German language included if they contained information development, application, validation generic concepts Screening extraction carried out by two researchers independently. Identified criteria aspects extracted clustered into dimensions. Results A total 70 publications met inclusion criteria. Included contain five further 24 Of 29 systems/tools, 8 developed specific diseases, 16 assessing all fields health another not restricted grouped 14 namely “information transparency”, “validity (added) value”, “(medical) safety”, “interoperability compatibility”, “actuality”, “engagement”, “data security”, “usability design”, “technology”, “organizational aspects”, “social “legal “equity equality”, “cost(-effectiveness)”. Discussion This provides broad overview existing systems. Many cover only few dimensions therefore do allow comprehensive assurance. Our findings can contribute development Systematic Review Registration https://www.researchprotocols.org/2022/7/e36974/ , International Registered Report Identifier, IRRID (DERR1-10.2196/36974).

Язык: Английский

Процитировано

7

A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques DOI Creative Commons
Kousik Barik, Sanjay Misra,

Ajoy Kumar Ray

и другие.

Heliyon, Год журнала: 2023, Номер 9(6), С. e16766 - e16766

Опубликована: Май 27, 2023

Due to technological advancements and consumer demands, online shopping creates new features adapts standards. A robust customer satisfaction prediction model concerning trust privacy platforms can encourage an organization make better decisions about its service quality. This study presented approach predict using the blockchain-based framework combining Multi-Dimensional Naive Bayes-K Nearest Neighbor (MDNB-KNN) Multi-Objective Logistic Particle Swarm Optimization Algorithm (MOL-PSOA). regression is employed quantify impact of various production factors on satisfaction. The proposed method yields levels measurement for (98%), accuracy (95%), necessary time (60%), precision recall (95%) compared existing studies. Measuring with a trustworthy platform facilitates development conceptual practical distinctions influencing customers' purchasing decisions.

Язык: Английский

Процитировано

16

Anticipatory value-in-use in early-stage digital health service transformations: How consumers assess value propositions before and after abrupt, exogenous shocks DOI
Andrew J. Dahl, James W. Peltier, Eric L. Swan

и другие.

Journal of Business Research, Год журнала: 2023, Номер 163, С. 113910 - 113910

Опубликована: Апрель 6, 2023

Язык: Английский

Процитировано

12

Predicting determinants influencing user satisfaction with mental health app: An explainable machine learning approach based on unstructured data DOI
Adjei Peter Darko, Collins Opoku Antwi,

Kingsley Adjei

и другие.

Expert Systems with Applications, Год журнала: 2024, Номер 249, С. 123647 - 123647

Опубликована: Март 11, 2024

Язык: Английский

Процитировано

5

Acceptability and Usability of a Digital Platform Promoting Mental Health at Work: A Qualitative Evaluation DOI Creative Commons
Marco De Angelis, Lucia Volpi, Davide Giusino

и другие.

International Journal of Human-Computer Interaction, Год журнала: 2024, Номер unknown, С. 1 - 14

Опубликована: Фев. 18, 2024

The increase of digital health solutions to mitigate work-related mental issues has been marked, and the COVID-19 pandemic further reinforced this trend. This paper evaluates usability acceptability a platform developed provide tools resources support key organizational stakeholders. Through semi-structured interviews with think-aloud cognitive walkthrough techniques, 31 potential end-users identified critical factors influencing platform. Key themes included perceived intuitiveness system, clarity information, users' emotional response tools, namely enjoyment. Acceptability performance expectancy, trust, facilitating conditions. findings insights for both research practice, enriching understanding platforms from perspectives different knowledge can also guide designers developers eHealth applications in workplace.

Язык: Английский

Процитировано

4