Advances in educational technologies and instructional design book series,
Journal Year:
2024,
Volume and Issue:
unknown, P. 167 - 190
Published: Feb. 12, 2024
In
this
comprehensive
exploration,
the
interaction
between
generative
AI
and
interpersonal
communication
is
examined.
The
initial
sections
delve
into
characteristics
limitations
of
AI-generated
responses,
highlighting
challenges
context
non-verbal
cues
interpretation.
potential
for
AI-driven
skill
development
presented.
discussion
progresses
to
address
changing
dynamics
in
classroom,
contrasting
traditional
training
with
AI-augmented
methods.
efficacy
group
discussions
role-plays
assessed,
a
central
focus
on
whether
augments
or
diminishes
human
connections.
final
explore
reshaping
our
understanding
effective
necessity
educators
uphold
element
while
leveraging
AI's
skill-enhancing
capabilities.
This
review
offers
insights
evolving
landscape
communication,
shedding
light
its
opportunities,
challenges,
path
forward.
Journal of Hospitality and Tourism Technology,
Journal Year:
2024,
Volume and Issue:
15(4), P. 667 - 689
Published: July 20, 2024
Purpose
As
information
technology
advances,
the
prevalence
of
AI
chatbot
products
is
on
rise.
Despite
optimistic
market
projections,
consumer
skepticism
towards
these
agents
persists.
This
paper
aims
to
expand
scope
acceptance
model
by
integrating
aspect
appearance.
It
examines
influence
different
attributes
chatbot,
such
as
usefulness,
ease
use
and
appearance,
individually
in
combination,
consumers'
intentions
share
purchase.
Design/methodology/approach
Using
an
exploratory
study
Web
Texts,
a
2
(usefulness:
high
vs
low)
×
(ease
use:
mixed
design
(anthropomorphism
appearance:
humanoid
cartoon)
for
between-subjects
designs
price
level
(high
within-subjects
designs.
The
hypotheses
were
tested
Octoparse
SPSS
22.0.
Findings
research
highlights
significant
role
anthropomorphic
appearance
shaping
attitudes
chatbots,
thus
influencing
their
make
purchases.
Grouped
regression
analysis
reveals
that
lower
prices
exert
more
pronounced
positive
inclinations
both
purchase,
compared
higher
prices.
Moreover,
novelty-seeking
behavior
moderates
effect
perceived
usefulness
or
attitude.
Specifically,
heightened
tendencies
mitigate
impact
low
use,
leading
sustained
chatbots
among
consumers.
Originality/value
innovatively
incorporates
product
into
Technology
Acceptance
Model
(TAM),
considering
functional
offers
valuable
insights
marketing
strategies,
extends
TAM
application
holds
practical
implications
enhancing
enterprise
planning.
Future Business Journal,
Journal Year:
2025,
Volume and Issue:
11(1)
Published: Jan. 15, 2025
Abstract
The
expansion
of
brands
adopting
artificial
intelligence
services
with
human
characteristics,
such
as
chatbots,
has
revolutionized
digital
marketing
strategies,
transforming
how
companies
reach
and
engage
customers.
This
technological
innovation
is
reshaping
interactions
between
consumers,
offering
a
more
personalized
efficient
experience.
study
explores
the
influence
chatbot
anthropomorphism
on
customer
engagement
purchasing
decision-making
that
use
this
service.
Data
from
questionnaire
1319
participants
was
analyzed
using
partial
least
squares
method.
Chatbot
positive
when
relationship
mediated
by
engagement.
In
turn,
involvement
also
decision-making.
results
emphasize
for
greater
chatbot's
decision-making,
must
first
be
engaged
chatbot.
research
illuminates
new
path
in
domain
AI-enabled
brand
interactions,
showing
distinct
chatbots
satisfaction,
trust
loyalty,
thus
revolutionizing
traditional
paradigms
consumer-brand
processes.
By
exploring
intricate
dynamics
anthropomorphized
decisions,
breaks
ground,
unprecedented
insight
into
transformative
potential
human-like
shaping
consumer
behavior
relationships.
Marketing Intelligence & Planning,
Journal Year:
2023,
Volume and Issue:
42(1), P. 1 - 22
Published: Nov. 13, 2023
Purpose
Chatbots
are
increasingly
engaged
in
service
marketing.
Some
academics
and
managers
think
using
anthropomorphism
chatbots
will
improve
positive
attitudes
behaviors
the
customer
journey,
but
at
a
high
degree
of
anthropomorphism,
consumers
may
experience
negative
emotions
such
as
fear
disgust
due
to
feeling
that
robots
resemble
humans
too
much,
which
is
known
uncanny
valley
effect.
Therefore,
authors
aim
explore
whether
chatbot
promote
or
limit
development
journey
moderating
factors
antecedent
affecting
consumers'
perceptions
anthropomorphism.
Design/methodology/approach
The
collected
72,782
unique
data
points
from
42
articles
82
samples
meta-analysis.
Based
on
stimuli-organism-response
(SOR)
model,
impact
anthropomorphic
consumer
was
discussed.
Findings
authors’
findings
show
positively
impacts
not
their
attitudes.
Further
moderator
analysis
reveals
depends
result,
gender
sample
source.
significantly
influenced
by
social
presence
cues,
emotional
message
cues
mixed
cues.
Originality/value
This
research
contributes
literature
offers
guidance
for
how
enhance
facilitate
sustainability.
AIS Transactions on Human-Computer Interaction,
Journal Year:
2024,
Volume and Issue:
16(1), P. 1 - 27
Published: March 31, 2024
Drawing
on
the
extended
unified
theory
of
acceptance
and
use
technology
(UTAUT2)
task-technology
fit
(TTF)
theory,
we
developed
an
integrated
research
model
to
explore
factors
affecting
ChatGPT
its
subsequent
effects
whether
users
continue
using
recommend
it
others.
We
also
examined
main
activities
as
well
moderating
role
curiosity
in
relationships
between
various
influencing
use.
conducted
a
quantitative
study
with
data
that
collected
from
671
Vietnam.
found
that,
first,
most
UTAUT2
TTF
dimensions
affected
Interestingly,
contrary
our
expectations,
effort
expectancy,
social
influence,
trust
had
no
effect
Second,
directly
influenced
intention
word
mouth
(WOM).
Third,
significant
WOM.
Finally,
acted
moderator
only
three
paths
hedonic
motivation,
facilitating
conditions,
performance
expectancy
With
this
study,
contribute
unique
combines
(including
both
curiosity)
knowledge
about
users'
behavioral
process
adoption
by
examining
comprehensive
process,
namely,
actual
usage–
continuance
use–recommending.
Practical
implications
for
providers,
policymakers,
business
marketers
are
discussed.
Journal of the Association for Information Science and Technology,
Journal Year:
2024,
Volume and Issue:
unknown
Published: May 9, 2024
Abstract
Since
the
introduction
of
OpenAI's
ChatGPT‐3
in
late
2022,
conversational
chatbots
have
gained
significant
popularity.
These
are
designed
to
offer
a
user‐friendly
interface
for
individuals
engage
with
technology
using
natural
language
their
daily
interactions.
However,
these
interactions
raise
user
privacy
concerns
due
data
shared
and
potential
misuse
information
exchanges.
Furthermore,
there
no
overarching
laws
regulations
governing
such
interfaces
United
States.
Thus,
is
need
investigate
concerns.
To
understand
existing
literature,
this
paper
presents
literature
review
analysis
38
papers
out
894
retrieved
that
focus
on
arising
from
text‐based
through
lens
social
informatics.
The
indicates
primary
concern
has
consistently
been
addressed
self‐disclosure.
This
contributes
broader
understanding
regarding
further
exploration
domain.
As
continue
evolve,
acts
as
foundation
future
research
endeavors
informs
regulatory
frameworks
safeguard
an
increasingly
digitized
world.
Asia Pacific Journal of Tourism Research,
Journal Year:
2023,
Volume and Issue:
28(7), P. 729 - 744
Published: July 3, 2023
ABSTRACTThis
study
explores
the
dimensions
of
motivated
consumer
innovativeness
(functional,
social,
hedonic,
and
cognitive)
in
context
travel
tourism
industry
examines
how
they
influence
consumers'
attitude,
trust
intention
to
use
chatbot
services.
The
results
show
that
all
positively
impact
while
only
functional
cognitive
affect
building,
leading
usage
intentions.
These
findings
provide
insights
into
what
motivates
consumers
traditionally
comfortable
with
using
human
assistance
develop
behavioral
attitude
chatbots
make
online
tour
travel-related
queries.KEYWORDS:
Motivated
innovativenesschatbotsfunctionalityhedonismcognitiontravel
Disclosure
statementNo
potential
conflict
interest
was
reported
by
author(s).
