Exploring How Influencer and Relationship Marketing Serve Corporate Sustainability DOI Open Access

Carmen Berné‐Manero,

Mercedes Marzo Navarro

Sustainability, Journal Year: 2020, Volume and Issue: 12(11), P. 4392 - 4392

Published: May 27, 2020

Influencer marketing furthers the goals of relationship marketing. Companies use influencers to advertise their products through social networks such as Instagram. This digital advertising is aimed at shifting company’s from customer acquisition retention and commitment. While several articles provide interesting advances analyzing media sustainability goals, research about influencer types impact on engagement preserving corporate limited. Thus, objectives this study are: (1) Select general traits positive characteristics in promoting a product; (2) analyze them for micro macro scenarios; (3) explore potential differences adequacy determining sustainability. Credibility, pleasantness, emotions are criteria analyzed multivariate analysis applied over two independent samples followers. Pleasantness appearance scenario perceived integrity that appear conflict with desired transparency message, while transmission plays an essential role both scenarios. very important finding. should assess candidate influencers’ emotional projection skills, addition evaluating brand sponsorship costs defining target audience advertisement, always under premise

Language: Английский

What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics DOI
Amit Kushwaha, Prashant Kumar, Arpan Kumar Kar

et al.

Industrial Marketing Management, Journal Year: 2021, Volume and Issue: 98, P. 207 - 221

Published: Sept. 3, 2021

Language: Английский

Citations

165

Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis DOI Creative Commons
Ransome Epie Bawack, Samuel Fosso Wamba, Kévin Carillo

et al.

International Journal of Information Management, Journal Year: 2021, Volume and Issue: 58, P. 102309 - 102309

Published: Jan. 13, 2021

Language: Английский

Citations

150

Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing DOI
Jun‐Hwa Cheah, Xin‐Jean Lim, Hiram Ting

et al.

Journal of Retailing and Consumer Services, Journal Year: 2020, Volume and Issue: 65, P. 102242 - 102242

Published: Aug. 1, 2020

Language: Английский

Citations

141

Mobile advertising: A systematic literature review and future research agenda DOI
Charles Jebarajakirthy, Haroon Iqbal Maseeh,

Zakir Morshed

et al.

International Journal of Consumer Studies, Journal Year: 2021, Volume and Issue: 45(6), P. 1258 - 1291

Published: June 26, 2021

Abstract The purpose of this research is to review the extant literature on mobile advertising systematically and carry out a comprehensive analysis in emerging field. Accordingly, paper synthesises terms theories, contexts, characteristics methodology analyse development over time. shows that has transitioned from text message‐based SMS advertisements into internet‐based smartphone advertising. Furthermore, based synthesis, we have developed conceptual framework antecedents, mediators consequences Additionally, identified some overlooked areas proposed insightful directions advance field research. This contributes marketing literature, specifically literature.

Language: Английский

Citations

138

Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research DOI
Janin Karoli Hentzen, Arvid O. I. Hoffmann, Rebecca Dolan

et al.

International Journal of Bank Marketing, Journal Year: 2021, Volume and Issue: 40(6), P. 1299 - 1336

Published: Nov. 26, 2021

Purpose The objective of this study is to provide a systematic review the literature on artificial intelligence (AI) in customer-facing financial services, providing an overview explored contexts and research foci, identifying gaps setting comprehensive agenda for future research. Design/methodology/approach Combining database (i.e. Scopus, Web Science, EBSCO, ScienceDirect) manual journal search, authors identify 90 articles published Australian Business Deans Council (ABDC) journals investigation, using TCCM (Theory, Context, Characteristics Methodology) framework. Findings results indicate split between data-driven theory-driven research, with most studies either adopting experimental design focused testing accuracy performance AI algorithms assist credit scoring or investigating consumer adoption behaviors banking context. call more building overarching theories extending existing theoretical perspectives, such as actor networks. More empirical required, especially focusing consumers' well role regulation, ethics policy concerned service contexts, insurance pensions. Research limitations/implications focuses services. Future work may want investigate back-office operations contexts. Originality/value are first systematically synthesize use offering valuable

Language: Английский

Citations

128

How Live Streaming Features Impact Consumers’ Purchase Intention in the Context of Cross-Border E-Commerce? A Research Based on SOR Theory DOI Creative Commons
Jia Guo, Li Yu, Yujing Xu

et al.

Frontiers in Psychology, Journal Year: 2021, Volume and Issue: 12

Published: Nov. 4, 2021

Given that "cross-border e-commerce + live streaming" has become an important driver of global trade but limited attention been paid to this area, study examines the impacts streaming features on consumers' cross-border purchase intention from perspectives overall perceived value and uncertainty based SOR theory. In addition, through investigating moderating effects saving money, reveals amazing bargains in commerce. A total 272 samples were collected by a questionnaire survey test proposed research model. The results show significantly increase intention, reduce uncertainty; money further increases impact value. This provides theoretical basis reference for platforms merchants effectively leverage influence perception intention.

Language: Английский

Citations

116

Artificial intelligence in business-to-business marketing: a bibliometric analysis of current research status, development and future directions DOI
Runyue Han, Hugo K.S. Lam, Yuanzhu Zhan

et al.

Industrial Management & Data Systems, Journal Year: 2021, Volume and Issue: 121(12), P. 2467 - 2497

Published: Aug. 12, 2021

Purpose Although the value of artificial intelligence (AI) has been acknowledged by companies, literature shows challenges concerning AI-enabled business-to-business (B2B) marketing innovation, as well diversity roles AI can play in this regard. Accordingly, study investigates approaches that be used for enabling B2B innovation. Design/methodology/approach Applying a bibliometric research method, systematically regarding marketing. It synthesises state-of-the-art knowledge from 221 journal articles published between 1990 and 2021. Findings Apart offering specific information most influential authors frequently cited articles, further categorises use innovation into five domains, identifying main trends suggesting directions future research. Practical implications Through identified practitioners assess their current identify needs relevant domains order to make appropriate decisions on how invest AI. Thus, enables companies realise digital strategies through Originality/value The represents one first large-scale reviews (1) obtaining comparing works based series analyses; (2) facilitating (3) classifying different time periods both past field.

Language: Английский

Citations

111

Metaverse in marketing and logistics: the state of the art and the path forward DOI
Garry Wei–Han Tan, Eugene Cheng-Xi Aw, Tat‐Huei Cham

et al.

Asia Pacific Journal of Marketing and Logistics, Journal Year: 2023, Volume and Issue: 35(12), P. 2932 - 2946

Published: May 31, 2023

Purpose Ever since its emergence, the metaverse has presented opportunities and disruptions to every stakeholder, including individual users organizations. This article aims offer valuable perspectives on six identified critical areas that could significantly impact: marketing ethics, communication, relationship marketing, retail supply chain management transportation management. Design/methodology/approach Through a multi-perspective approach, this paper gathers from various invited contributors each of key impact. Findings For area identified, first share their by discussing roles metaverse. Subsequently, discuss views vital opportunities, challenges research agenda concerning Originality/value With widespread metaverse, it is expected likely undergo significant levels disruption. Against backdrop, contributes academic literature industry gathering different relevance in logistics domains.

Language: Английский

Citations

97

Investigating the impact of AI-powered technologies on Instagrammers’ purchase decisions in digitalization era–A study of the fashion and apparel industry DOI Creative Commons
Sook Fern Yeo, Cheng Ling Tan, Ajay Kumar

et al.

Technological Forecasting and Social Change, Journal Year: 2022, Volume and Issue: 177, P. 121551 - 121551

Published: Feb. 3, 2022

Language: Английский

Citations

87

Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features DOI Creative Commons
Ertuğrul Uysal, Sascha Alavi, Valéry Bezençon

et al.

Journal of the Academy of Marketing Science, Journal Year: 2022, Volume and Issue: 50(6), P. 1153 - 1175

Published: March 22, 2022

Abstract Artificial intelligence assistants (AIAs) such as Alexa are prevalent in consumers’ homes. Owing to their powerful artificial intelligence, consumers may perceive that AIAs have a mind of own, is, they anthropomorphize them. Past marketing research points beneficial effects AIA anthropomorphism for and companies, while potential harmful not been empirically explored. In examining both effects, this paper adopts relationship perspective. Indeed, spend large amounts time with AIAs, potentially developing over builds on an exchange benefits (psychological) costs. A preliminary survey user interviews, field study experiment users show threaten users’ identity, which disempowers them, creates data privacy concerns ultimately undermines well-being. These particularly emerge close, long relationships. The uncovers three empowering interventions attenuate relationships consumers. With AI-powered technologies taking larger roles our daily lives, highlights key future directions investigate the permanent ongoing nature consumer–AI

Language: Английский

Citations

84