Craving Continuity: Unveiling the Impact of Integrating Information System Success and Expectation Confirmation Models on Sustained Use of Food Delivery Apps DOI Creative Commons

Enjelita Pasaribu,

Daniel Tumpal Hamonangan Aruan

Asian Journal of Engineering Social and Health, Journal Year: 2024, Volume and Issue: 3(6), P. 1359 - 1376

Published: June 21, 2024

This study aims to investigates the complex dynamics of users' intention continue using food delivery applications, examining interplay between information system success and expectation confirmation models. Additionally, it explores influence perceived promotion, time saving, moderating effect trust on inclination persist with these applications. To gather data, a quantitative survey was conducted among 462 users selected through non-probability sampling methods. The collected data then analyzed Structural Equation Modeling (SEM), employing PLS-SEM technique. findings reveal that all examined variables confirmation, usefulness, quality, service enjoyment, satisfaction have positive apps. Moreover, highlights crucial role in amplifying relationship user their decision services. research offers valuable insights into consumer behavior digital age, particularly within context app usage. By understanding factors drive continued engagement, industry practitioners policymakers can develop more effective strategies improve optimize promotional efforts, ultimately enhance experiences this rapidly evolving landscape.

Language: Английский

Predictors of Online Buying Behaviour DOI
Shivi Khanna, Nabanita Ghosh, Sunita Kumar

et al.

Advances in marketing, customer relationship management, and e-services book series, Journal Year: 2024, Volume and Issue: unknown, P. 268 - 283

Published: May 13, 2024

This study creates a framework by looking into various research on customer acceptance of new self-service technologies and internet purchasing behaviour systems. According to this research, customers' attitudes towards online are initially influenced the direct impacts relevant characteristics shopping. These include functional, utilitarian usefulness, emotional hedonic characteristics. It looks at technology theory (TAM) established David in 1989 reasoned action (TRA) understand factors determining users shopping for using technology. also provides conceptual models brand image platform, past experiences buyers, information related product, convenience shoppers trust customers

Language: Английский

Citations

11

Exploring dark kitchens in Brazilian urban centres: A study of delivery-only restaurants with food delivery apps DOI
Mariana Piton Hakim,

Victor Methner Dela Libera,

Luis D’Avoglio Zanetta

et al.

Food Research International, Journal Year: 2023, Volume and Issue: 170, P. 112969 - 112969

Published: May 17, 2023

Language: Английский

Citations

18

Use of online food delivery services among adults in five countries from the International Food Policy Study 2018–2021 DOI Creative Commons
Adyya Gupta, Gary Sacks, Adrian J. Cameron

et al.

Preventive Medicine Reports, Journal Year: 2024, Volume and Issue: 43, P. 102766 - 102766

Published: May 22, 2024

Online food delivery services (OFDS) are popular for purchasing meals prepared outside home, increasing access to energy-dense and nutrient-poor foods. This adversely impacts dietary choices health outcomes. Our study examined trends in OFDS use Australia, Canada, Mexico, the United Kingdom (UK), States (US) from 2018 2021. Repeated annual cross-sectional data was sourced International Food Policy Study five countries among adults over 18 years (N = 83,337). Weighted estimates i) proportion of respondent's per week using OFDS, ii) average number (and standard deviation (SD)) purchased were assessed. Logistic regression models fitted. increased between 2018–2021 (Australia: 17 % respondents at least one meal last 7 days 25 2021, Canada: 12 19 %, Mexico: 28 38 UK: US: 21 %). Average home remained consistent all time (e.g., 2.70 (SD 0.06) 2.63 2021). However, nearly doubled 2021 0.45 0.03) 0.81 0.04) is substituting conventional forms home. Nutritional quality foods sold, marketing practices patterns on deserve further attention.

Language: Английский

Citations

8

Assessing Consumer Trust and Perception in Online Food Marketplaces DOI
Jeganathan Gomathi Sankar, Shashi Kant

Advances in marketing, customer relationship management, and e-services book series, Journal Year: 2025, Volume and Issue: unknown, P. 375 - 394

Published: Jan. 17, 2025

This chapter investigates consumer trust and perception within online food marketplaces, a rapidly evolving segment of the digital economy. The study investigate into factors influencing confidence in these platforms, including reliability product information, transaction security, quality customer service. It examines how user reviews, ratings, social proof contribute to shaping perceptions trustworthiness vendors. also explores impact platform design usability on satisfaction trust, highlighting role transparency experience fostering positive perceptions. By analyzing empirical data, provides insights marketplaces can enhance improve satisfaction, thereby driving engagement loyalty.

Language: Английский

Citations

1

Evaluating the adoption of ride-hailing services in emerging markets DOI
Bora Ly

Research in Transportation Business & Management, Journal Year: 2025, Volume and Issue: 60, P. 101381 - 101381

Published: April 17, 2025

Language: Английский

Citations

0

Determining the attitude and intention to use digital land services in an emerging economy DOI
Selim Ahmed, Dewan Mehrab Ashrafi, Sanmugam Annamalah

et al.

The TQM Journal, Journal Year: 2025, Volume and Issue: unknown

Published: April 22, 2025

Purpose This study examines how people in a developing country feel about and plan to use app-based land services. It focuses on they see the perceived quality, privacy trust of these also attitude affects relationship between privacy, desire Design/methodology/approach obtained data from 368 participants through self-administered Google survey form. Using purposive sampling, questionnaires were delivered respondents by email, WhatsApp Messenger. The SmartPLS-4 software was used assess construct validity hypothesised path coefficients. Findings study’s findings suggest that perceptions substantially impact attitudes towards plays mediating role connection intention trust. Practical implications shows important it is for service providers improve change people’s minds get more adopt their shaping services encourages focus changing users’ intentions. Originality/value contributes limited literature digital provides policymakers valuable insights develop effective strategies sustaining innovation increasing adoption rates.

Language: Английский

Citations

0

Building Bonds with Food Delivery Apps: Determinants of App Attachment & Continuous Intention – Does Gender Matter? DOI
Karpal Singh Dara Singh,

Tee Kien Hong,

Ghazanfar Ali Abbasi

et al.

International Journal of Human-Computer Interaction, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 19

Published: May 27, 2025

Language: Английский

Citations

0

Which variables and determinants influence online food delivery consumption among workers and students? Results from the DELIvery Choice In OUr Society (DELICIOUS) cross-sectional study DOI Creative Commons
Gianmarco Giacomini, Alessandro Scacchi, Paolo Ragusa

et al.

Frontiers in Public Health, Journal Year: 2024, Volume and Issue: 11

Published: Jan. 8, 2024

Online food delivery (OFD) applications provide easy access to food, eliminating the need for cooking and meal planning. However, they predominantly promote processed calorie-dense foods, potentially impacting diet health. This study aimed describe use of OFD services in a sample Italian workers students, explore potential determinants usage assess possible differences between these two categories.

Language: Английский

Citations

2

Consumers' intention to use online food delivery services: A meta‐analytic structural equation modeling approach DOI
Weisheng Chiu, Frank Badu‐Baiden, Heetae Cho

et al.

International Journal of Consumer Studies, Journal Year: 2024, Volume and Issue: 48(3)

Published: May 1, 2024

Abstract Numerous studies have investigated the variables that are associated with individuals' behavioral intention to use online food delivery (OFD) services. However, some shown inconsistent findings in relationships between different variables. This study aims examine influential factors leading consumers' OFD The meta‐analytic structural equation modeling approach was used research model, which involved reviewing and analyzing 60 61 independent samples ( N = 25,390). results revealed convenience had a significant influence on perceived ease of but did not directly affect usefulness. Price‐saving orientation significantly influenced perceptions Additionally, were found use, usefulness, trust, these ultimately resulted usage Overall, theoretically contribute extant literature services can help companies develop better ensure continuous by consumers.

Language: Английский

Citations

2

The Influence of Attitude and Desire Towards Intention To Use Online Food Delivery DOI Creative Commons

Zelia Joanna Aurelia Ramba,

Luki Adiati Pratomo

Devotion Journal of Research and Community Service, Journal Year: 2024, Volume and Issue: 5(1), P. 101 - 115

Published: Jan. 20, 2024

This research aims to analyze the influence of perceived usefulness, ease use, convenience towards attitude then desire and intention use online food delivery application. The data collection techmique method uses non probability sampling with purposive google form questionnaire. Data were collected 210 respondents criteria having used applications for at least last three months. questionnaire which contains 21 statement indicators based on a five-point Likert scale. analytical is Structural Equation Modeling (SEM) Partial Least Square (PLS). result showed that usefulness had positive effect attitude, but no attitude. Attitude delivery. managerial implication this evaluate application continue improve usability customers.

Language: Английский

Citations

1