IntechOpen eBooks,
Journal Year:
2024,
Volume and Issue:
unknown
Published: May 13, 2024
This
chapter
investigates
the
evolving
landscape
of
cybersecurity
and
risk
management,
highlighting
their
newfound
prominence
in
corporate
governance.
The
narrative
emphasizes
integral
role
boards
executives
orchestrating
robust
governance,
recognizing
it
as
a
strategic
necessity
rather
than
mere
technical
aspect.
Legal
regulatory
considerations,
notably
General
Data
Protection
Regulation
(GDPR)
California
Consumer
Privacy
Act
(CCPA),
are
explored
critical
dimensions
influencing
integration
into
governance
frameworks
is
dissected,
underscoring
importance
aligning
strategies
with
enterprise
management.
further
explores
dynamic
landscape,
detailing
surge
sophisticated
threats
such
ransomware,
phishing,
state-sponsored
cyber
activities.
It
concludes
by
outlining
best
practices,
including
proactive
assessments,
fostering
security
awareness,
continuous
evolution
future
outlook
encompasses
emerging
technologies,
international
collaboration,
board-level
decision-making,
presenting
holistic
vision
for
resilient
digital
age.
Applied Artificial Intelligence,
Journal Year:
2024,
Volume and Issue:
38(1)
Published: March 19, 2024
Consumers
have
begun
to
move
their
attention
away
from
product
functioning
and
toward
value
probably
extracted
items.
Companies
use
customer
service
systems
(CSS)
in
response
this
trend,
which
are
business
models
that
give
clients
with
not
solitary
tangible
items
as
well
intangible
facilities.
Even
substantial
investigation
on
Smart
CSS
frameworks,
rare
of
frameworks
considered
customers
active
data
producers
actively
creating
for
the
CSS.
Furthermore,
majority
them
offered
a
generic
remedy
rather
than
personalized
one.
To
classify
systems,
performance
metrics,
such
precision,
accuracy,
F1-score,
Recall
(Sensitivity),
Specificity,
Error
rate,
Computation
time,
RoC
considered.
The
AETGCN-NGOA-CSS
approach
attains
19.11%,
24.12%
28.13%
high
specificity,
24.93%,
23.04%,
9.51%
lower
computation
15.2%,
25.45%
13.91%
higher
ROC
8.45%,
20.98%,
27.55%
accuracy
compared
existing
methods,
developing
recommendation
system
smart
depend
unsupervised
learning
model
(CSS-BERT),
Cognitive
Decision-Making
approaches
Data-driven
Retail
Intelligence:
Consumer
Sentiments,
Choices,
Shopping
Behaviors
(CSS-CDMA),
e-Commerce
Online
Intelligent
Customer
Service
System
under
Fuzzy
Control
(CSS-FFNN),
respectively.