Tourism Review,
Journal Year:
2022,
Volume and Issue:
77(5), P. 1299 - 1321
Published: June 2, 2022
Purpose
Drawing
upon
affective
events
theory
(AET),
this
study
aims
to
explore
the
relationship
between
tourists’
perceived
deception
and
moral
emotions,
dissatisfaction,
revisit
intention
negative
word
of
mouth.
Design/methodology/approach
Online
data
from
Questionnaire
Star
were
used
examine
proposed
research
model.
A
total
437
valid
questionnaires
collected.
Findings
The
results
suggest
that
tourist
scams
as
“affective
events”
could
trigger
emotions
thereby
decreasing
their
generating
Additionally,
found
act
a
mediator
dissatisfaction.
Research
limitations/implications
insights
uncovered
in
reveal
mechanisms
behind
reactions
provide
implications
for
tourism
destinations,
suggesting
ways
alleviate
adverse
impact
scams.
Originality/value
To
best
authors’
knowledge,
is
very
first
investigate
International Journal of Contemporary Hospitality Management,
Journal Year:
2022,
Volume and Issue:
35(1), P. 235 - 249
Published: Aug. 10, 2022
Purpose
This
paper
aims
to
provide
a
critical
reflection
on
the
Great
Resignation
in
hospitality
and
tourism
industry
wake
of
COVID-19
pandemic.
Specifically,
this
reviews
causes
effects
Resignation,
addresses
labor
shortage
proposes
strategies
that
can
help
manage
challenges.
Design/methodology/approach
is
based
analysis
emerging
phenomena,
related
literature
researchers’
experiences
insights.
Findings
The
has
presented
unprecedented
challenges
for
industry.
A
closer
examination
reveals
pandemic
served
as
catalyst
rather
than
leading
cause
trend.
Workforce
issues
are
becoming
increasingly
complex
under
contemporary
influences,
including
internal
elements
such
new
explications
at
work
external
factors
like
gig
economy
technology
implementation.
Practical
implications
study
provides
practical
how
Hospitality
Tourism
practitioners
respond
micro,
meso
macro
levels.
revolve
around
employees’
changing
needs
preferences
wave
well
necessity
employers’
improvement.
Originality/value
marks
an
initial
attempt
assessment
issue
involving
Resignation.
extends
its
discussion
through
advanced
issue,
offers
suggestions
current
obstacles
tourism,
illuminates
future
research
directions.
Journal of Sustainable Tourism,
Journal Year:
2022,
Volume and Issue:
30(4), P. 915 - 931
Published: Jan. 19, 2022
In
January
2020,
infections
with
a
novel
coronavirus
were
confirmed
in
China.
Two
years
into
the
pandemic,
countries
continue
to
struggle
fifth
and
sixth
waves,
new
virus
variants,
varying
degrees
of
success
vaccinating
national
populations.
Travel
restrictions
persist,
global
tourism
industry
looks
third
year
uncertainty.
There
is
consensus
that
COVID
crisis
should
be
turning
point,
“build
back
better”,
return
pre-pandemic
overtourism
phenomena
undesirable.
Yet,
there
very
limited
evidence
has
changed
or
will
change
beyond
micro-scale.
regard
many
issues,
such
as
debt,
become
more
vulnerable.
Against
background
climate
crisis,
purpose
this
paper
take
stock:
Which
lessons
can
learned
from
pandemic
for
warming?
To
achieve
this,
relevant
papers
are
discussed,
along
dissection
development
Germany,
an
example
ad
hoc
management.
Findings
interpreted
analogue
change,
suggesting
our
common
interest
put
every
possible
effort
mitigation
avoidance
>
1.5
°C
future.
Frontiers in Psychology,
Journal Year:
2022,
Volume and Issue:
12
Published: April 7, 2022
Technology
innovation
has
changed
the
patterns
with
its
advanced
features
for
travel
and
tourism
industry
during
outbreak
of
COVID-19
pandemic,
which
massively
hit
worldwide.
The
profound
adverse
effects
coronavirus
disease
resulted
in
a
steep
decline
demand
activities
This
study
focused
on
literature
based
wake
global
crisis
due
to
infectious
virus.
aims
review
emerging
critically
help
researchers
better
understand
situation.
It
valorizes
transformational
affordance,
tourism,
industries
impacts
posed
by
virus
COVID-19.
proposed
research
model
reviving
international
post
pandemic
gain
sustainable
development
recovery.
scholars
have
debated
seeking
best
possible
ways
predict
recovery
travel,
leisure
sectors
from
devastating
consequences
In
first
phase,
describes
how
current
can
become
opportunities.
debates
situation
questions
related
emergence
outbreak.
present
focuses
identifying
fundamental
values,
organizations,
pre-assumptions
revival
academia
breakthrough
initiating
frontiers
practice.
at
exploring
role
technological
management
impacts,
tourists'
behavior,
experiences.
industry's
main
stakeholders
include
organizations
that
manage
destinations
policymakers.
They
already
experienced
stages
responses,
recovery,
resetting
strategies.
provides
valuable
insight
into
practical
implications
academic
revitalization.
Journal of Travel Research,
Journal Year:
2023,
Volume and Issue:
63(3), P. 659 - 680
Published: March 31, 2023
Grounded
in
conservation
of
resources
(COR)
theory,
this
study
identifies
the
effect
leadership
behaviors
on
resilience
tourism
firms
and
employees
Sri
Lanka
during
early
stages
COVID-19
crisis.
The
developed
conceptual
model
links
resilient
vision
sharing,
tasks,
management
change
with
employee
(cognitive,
behavioral,
contextual)
organizational
(planned
adaptive).
findings
highlight
that
pandemic
enhanced
both
resilience.
contextual
behavioral
dimensions
mediated
offers
suggestions
for
development
specific
support
may
facilitate
recovery
sector
from
Journal of Hospitality and Tourism Technology,
Journal Year:
2024,
Volume and Issue:
15(2), P. 285 - 308
Published: Jan. 2, 2024
Purpose
The
purpose
of
this
paper
is
to
systematically
analyze
existing
studies
related
the
adoption
smart
technologies
in
cruise
tourism
services,
particularly
robots,
artificial
intelligence,
service
automation
and
virtual
reality.
More
specifically,
authors
intend
highlight
current
state
research
on
topic,
present
findings
within
a
conceptual
framework
propose
agenda.
Design/methodology/approach
relevant
literature
was
extracted
using
two
major
electronic
databases,
web
science
(WoS)
Scopus.
identified
31
articles
from
high-quality
journals
used
systematic
review
VOSviewer
software
them.
Findings
Since
2014,
there
has
been
an
increase
number
services.
At
first,
researchers
focused
Royal
Caribbean’s
robotic
bartender
arm,
whereas
other
such
as
digital
signage,
self-service
options,
facial
recognition
culinary
experiences
received
less
attention.
However,
interest
exploring
these
last
grown
significantly
since
2019.
RAISA
(ASCT)
proposed,
identifying
five
domains:
technology,
technology
innovation,
passengers’
engagement
behavior,
readiness
privacy
perception
knowledge
expertise.
These
domains
provide
valuable
guidance
for
future
field.
Originality/value
To
best
authors’
knowledge,
first
study
new
specifically
focusing
available
ships.
Annals of Tourism Research,
Journal Year:
2021,
Volume and Issue:
92, P. 103346 - 103346
Published: Dec. 24, 2021
This
study
analyses
how
Covid-19
shapes
individuals'
international
tourism
intentions
in
context
of
bounded
rationality.
It
provides
a
novel
analysis
risk
which
is
disaggregated
into
tolerance/aversion
and
competence
to
manage
risks
across
three
different
aspects:
general,
domain
(tourism)
situational
(Covid-19).
The
impacts
are
also
differentiated
from
uncertainty
ambiguity.
empirical
based
on
large
samples
(total
=
8962)
collected
the
world's
top
five
source
markets:
China,
USA,
Germany,
UK
France.
Various
factors
show
significant
predictive
powers
individual's
defer
plans
amid
Covid-19.
Uncertainty
ambiguity
intolerance
shown
lead
take
holidays
relatively
sooner
rather
than
delaying
holiday
plans.
International Journal of Contemporary Hospitality Management,
Journal Year:
2022,
Volume and Issue:
35(2), P. 743 - 764
Published: Sept. 22, 2022
Purpose
This
study
aims
to
provide
a
timely
review
of
the
COVID-19-related
empirical
research
published
in
19
quartile
one
(Q1)
and
two
(Q2)
tourism
hospitality
journals
social
science
citation
index
(SSCI).
Design/methodology/approach
A
total
407
papers
were
collected
from
SSCI
Q1
Q2
via
Scopus
database.
Thematic
content
analysis
was
supplemented
with
Leximancer
software
identify
themes/subthemes,
methods
countries/regions
research.
Findings
The
found
studies
COVID-19’s
impact
on
consumer
behaviour
predominate
number,
followed
by
response
actions
recovery
strategies,
industry
or
sectors
workers
employees.
Based
themes
identified,
knowledge
mapping
framework
produced.
Over
70%
used
quantitative
survey
as
dominant
method
data
collection.
USA
China
be
most
studied
countries.
Research
limitations/implications
reviewed
until
January
2022
covered
works
field.
An
overview
current
state
provided
some
critical
discussions
suggestions
for
future
topics.
Originality/value
findings
give
researchers
clear
art
COVID-19
tourism.
paper
provides
practical
implications
practitioners
retrieve
relevant
recent
literature
coping
challenges
brought
pandemic.
