How telepresence and perceived enjoyment mediate the relationship between interaction quality and continuance intention: Evidence from China Zisha-ware Digital Museum

PLoS ONE, Journal Year: 2025, Volume and Issue: 20(1), P. e0317784 - e0317784

Published: Jan. 22, 2025

The rapid development of digital technologies and the diversification user needs have made museums significant platforms for cultural dissemination education, attracting unprecedented attention. This study aims to investigate how interaction quality influences users’ psychological responses their continuance intention use museums. By integrating Stimulus-Organism-Response (S-O-R) model telepresence theory, this proposes a novel examine intention. A questionnaire survey visitors China Zisha-ware Digital Museum (CZDM) yielded 414 valid responses, which were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). results indicate that: 1) (i.e., interactivity, vividness, authenticity) telepresence, perceived enjoyment) significantly affect varying degrees. 2) Telepresence mediates relationship between 3) Perceived enjoyment serves as an important mediator intention, while its mediating role authenticity is not significant. offers theoretical practical insights optimizing museum experience design enhance also promoting culture supporting educational efforts.

Language: Английский

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The “digital personalization effect” (DPE): A quantification of the possible extent to which personalizing content can increase the impact of online manipulations

Computers in Human Behavior, Journal Year: 2025, Volume and Issue: unknown, P. 108578 - 108578

Published: Jan. 1, 2025

Language: Английский

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Providing Companionship

Published: Jan. 1, 2025

Language: Английский

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Artificial intelligence in everyday family life: Issues, applications, and implications

Family Relations, Journal Year: 2025, Volume and Issue: unknown

Published: April 30, 2025

ABSTRACT Artificial intelligence (AI) has redefined how people live and interact with technology. While AI continues to evolve, its integration into everyday life brought both benefits challenges. One area that may not have received enough attention is the exploration of AI's impact on interpersonal relationships family dynamics processes. Our hope for this multidisciplinary special issue Family Relations provide an opportunity reflection intersection AI—broadly defined as any technological innovation simulates human intelligence—and well study or intervention in dynamics. Although research studies, reviews, commentaries focus a variety subtopics within dynamics, we feel they can be centered around following distinct but overlapping themes: (1) integrated families potential impacts relationships, (2) support assist identifying patterns processes (3) children developing skills relevant their lives (4) tools used by are developed assessed, (5) policy ethical considerations use

Language: Английский

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The Role of AI-Generated Personalization in Influencing Tokopedia’s Consumer Experience

Springer proceedings in business and economics, Journal Year: 2025, Volume and Issue: unknown, P. 500 - 514

Published: Jan. 1, 2025

Language: Английский

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It’s better than nothing: The influence of service failures on user reusage intention in AI chatbot

Electronic Commerce Research and Applications, Journal Year: 2024, Volume and Issue: 67, P. 101421 - 101421

Published: June 16, 2024

Language: Английский

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What makes an app authentic? Determining antecedents of perceived authenticity in an AI-powered service app.

Computers in Human Behavior, Journal Year: 2024, Volume and Issue: 163, P. 108495 - 108495

Published: Nov. 13, 2024

Language: Английский

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The impact of self-conscious emotions on the continuance intention of digital voice assistants in private and public contexts

Computers in Human Behavior Reports, Journal Year: 2024, Volume and Issue: 15, P. 100450 - 100450

Published: July 2, 2024

Digital voice assistants (DVAs) are application programs that can understand and interpret natural language commands. They embedded in various products like smartphones smart speakers have thus become integral everyday life, interpersonal communications, social relationships. Despite users tend to humanize DVAs, emotions arise interactions such as self-conscious (i.e., pride, shame, guilt, vicarious embarrassment) their influence on human-machine interaction remain unstudied. Grounding regulatory focus theory, we argue these fundamental for promoting or preventing future DVA use. Additionally, drawing contend the of continuous use varies across specific usage situations. Thus, extend expectation-confirmation model with empirically compare user reactions between different scenarios (alone friends private vs. public places). Analyzing 860 responses through structural equation modeling multigroup analysis, our findings reveal pride consistently positively influences continuance intention all contexts. Furthermore, shame acts an important inhibitor intentions public, while guilt inhibits places. Vicarious embarrassment, however, does not exhibit significant effects any scenario. These results carry valuable implications both research management understanding optimizing experiences.

Language: Английский

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Enhancing Financial Advisory Services with GenAI: Consumer Perceptions and Attitudes through Service-Dominant Logic and Artificial Intelligence Device Use Acceptance Perspectives

Journal of risk and financial management, Journal Year: 2024, Volume and Issue: 17(10), P. 470 - 470

Published: Oct. 17, 2024

Financial institutions are currently undergoing a significant shift from traditional robo-advisors to more advanced generative artificial intelligence (GenAI) technologies. This transformation has motivated us investigate the factors influencing consumer responses GenAI-driven financial advice. Despite extensive research on adoption of robo-advisors, there is gap in our understanding specific contributors to, and differences in, attitudes reactions GenAI-based guidance. study aims address this by analyzing impact personalized investment suggestions, human-like empathy, continuous improvement GenAI-provided advice its authenticity as perceived consumers, their utilitarian attitude toward use GenAI for advice, GenAI-generated suggestions. A comprehensive model was developed based service-dominant logic (SDL) Artificial Intelligence Device Use Acceptance (AIDUA) frameworks. The subsequently employed structural equation modeling (SEM) analysis survey data 822 mobile banking users. findings indicate that GenAI’s recommendations positively influence consumers’ perception authenticity. Moreover, we discovered positive correlation between authenticity, which ultimately influences advisory solutions. manifested either willingness engage or resistance communication. contributes GenAI-powered services underscores significance integrating guidance into routine operations institutions. Our work builds upon previous offering practical insights seeking leverage technologies enhance customer experiences.

Language: Английский

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Navigating Avatar‐Based Marketing From Value Aspects: A Systematic Literature Review and Forward‐Looking Research Agenda

International Journal of Consumer Studies, Journal Year: 2024, Volume and Issue: 48(6)

Published: Oct. 17, 2024

ABSTRACT Virtual avatar deployment has opened a new window for many industries in service personalization and customization, offering customers “anytime–anywhere” services. It becomes increasingly essential marketing practitioners scholars to clearly understand how attributes traits are reshaping customer value perceptions the digital world. Despite exponential growth of research interest within this area last decade, literature on consumer‐perceived values remains fragmented isolated. Given circumstance, review draws theory–context–characteristics–methods framework explores extant provide collective comprehensive insight into dominant theories, contexts, characteristics, methodologies context avatar‐based (ABM). A systematic was applied rigorously 57 published articles avatars ABM from 2005 2023. Using in‐depth content analysis, current sheds light opportunity extend theoretical foundations literature. also identifies gaps understanding associated consumer values, with potential implications behavior. Finally, it sums up future agenda.

Language: Английский

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