Public Management Review,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 35
Published: Jan. 18, 2025
This
article
reviews
a
decade
(2013–2023)
of
scholarly
discourse
to
deepen
our
understanding
the
AI-driven
digital
transformation
public
administration
(PA).
Structural
topic
modelling
and
manual
coding
169
articles
that
focused
on
contextual
conditions,
mechanisms,
outcomes,
policies
revealed
various
topics.
Findings
show
focus
and,
lesser
extent,
with
algorithmic
decision-making
as
key
theme.
Issues
like
trustworthiness,
bias,
accountability
in
bureaucracies
are
highlighted.
Research
gaps
include
insufficient
exploration
conditions
policy
implementation,
narrow
organizational
ethical
outcomes.
A
research
agenda
is
suggested.
Government Information Quarterly,
Journal Year:
2024,
Volume and Issue:
41(2), P. 101927 - 101927
Published: March 23, 2024
Chatbots
are
increasingly
taken
up
by
public
service
providers,
yet
the
implications
of
taking
this
technology
as
part
provision
is
understudied.
Based
on
a
thematic
analysis
34
in-depth
interviews
with
citizens
and
providers
concerning
chatbot
for
municipal
information
delivery,
article
contributes
insights
how
chatbots
impact
value
creation.
Theoretically,
we
draw
theory,
analyzing
chatbots'
services,
administration,
relationship
between
providers.
Our
shows
that
have
an
values
creation,
particularly
improving
citizens'
access
to
services
into
needs.
The
findings
suggest
experience
improvement
in
terms
efficiency,
albeit
not
massive
shift.
Simultaneously,
potential
more
profound
changes
administration
gain
better
citizen
needs
respond
these
accordingly.
Smart Cities,
Journal Year:
2024,
Volume and Issue:
7(4), P. 1576 - 1625
Published: June 28, 2024
In
an
era
marked
by
rapid
technological
progress,
the
pivotal
role
of
Artificial
Intelligence
(AI)
is
increasingly
evident
across
various
sectors,
including
local
governments.
These
governmental
bodies
are
progressively
leveraging
AI
technologies
to
enhance
service
delivery
their
communities,
ranging
from
simple
task
automation
more
complex
engineering
endeavours.
As
governments
adopt
AI,
it
imperative
understand
functions,
implications,
and
consequences
these
advanced
technologies.
Despite
growing
importance
this
domain,
a
significant
gap
persists
within
scholarly
discourse.
This
study
aims
bridge
void
exploring
applications
context
government
provision.
Through
inquiry,
seeks
generate
best
practice
lessons
for
smart
city
initiatives.
By
conducting
comprehensive
review
grey
literature,
we
analysed
262
real-world
implementations
170
worldwide.
The
findings
underscore
several
key
points:
(a)
there
has
been
consistent
upward
trajectory
in
adoption
over
last
decade;
(b)
China,
US,
UK
at
forefront
adoption;
(c)
among
technologies,
natural
language
processing
robotic
process
emerge
as
most
prevalent
ones;
(d)
primarily
deploy
28
distinct
services;
(e)
information
management,
back-office
work,
transportation
traffic
management
leading
domains
terms
adoption.
enriches
existing
body
knowledge
providing
overview
current
sphere
governance.
It
offers
valuable
insights
policymakers
decision-makers
considering
adoption,
expansion,
or
refinement
urban
Additionally,
highlights
using
guide
successful
integration
optimisation
future
projects,
ensuring
they
meet
evolving
needs
communities.
Public Management Review,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 35
Published: Jan. 18, 2025
This
article
reviews
a
decade
(2013–2023)
of
scholarly
discourse
to
deepen
our
understanding
the
AI-driven
digital
transformation
public
administration
(PA).
Structural
topic
modelling
and
manual
coding
169
articles
that
focused
on
contextual
conditions,
mechanisms,
outcomes,
policies
revealed
various
topics.
Findings
show
focus
and,
lesser
extent,
with
algorithmic
decision-making
as
key
theme.
Issues
like
trustworthiness,
bias,
accountability
in
bureaucracies
are
highlighted.
Research
gaps
include
insufficient
exploration
conditions
policy
implementation,
narrow
organizational
ethical
outcomes.
A
research
agenda
is
suggested.
