PLS-SEM’s most wanted guidance

International Journal of Contemporary Hospitality Management, Journal Year: 2022, Volume and Issue: 35(1), P. 321 - 346

Published: Aug. 23, 2022

Purpose Partial least squares structural equation modeling (PLS-SEM) has attracted much attention from both methodological and applied researchers in various disciplines – also hospitality management research. As PLS-SEM is relatively new compared to other multivariate analysis techniques, there are still numerous open questions uncertainties its application. This study aims address this important issue by offering guidance regarding use contexts with which struggle. Design/methodology/approach The authors examine the most prominent answers posed a well-known discussion forum. do so using text technique identify salient topics. Findings data identifies three topics (i.e. bootstrapping significance testing, higher-order constructs moderation). Research limitations/implications results allow us community’s main issues. discuss each area separately provide explanations guidelines. Practical implications guidelines on decision-making application aids. In way, make decisive contribution clarifying ambiguities when applying method research disciplines. Originality/value There as yet been no systematic of kind field PLS-SEM; authors, therefore, present first results. findings recommendations for applications practice.

Language: Английский

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The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2021, Volume and Issue: 7(2), P. 116 - 116

Published: April 22, 2021

Assessment of service quality has been widely utilized in after-sales service, especially the automotive industry. The purpose study was to determine factors affecting customer satisfaction an at Toyota Dasmarinas-Cavite Philippines by utilizing SERVQUAL approach. Several dimensions such as tangibles, reliability, responsiveness, assurance, and empathy were analyzed simultaneously satisfaction. Structural equation modeling (SEM) indicated that among five dimensions, reliability found have significant relationships customers Philippines. Interestingly, assurance no servicing dealer must deliver a high meet expectations achieve satisfaction, which subsequently builds trust towards company. With these, retention loyalty can be attained company also increase company’s profit competitive advantage.

Language: Английский

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When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type

Journal of Retailing and Consumer Services, Journal Year: 2022, Volume and Issue: 68, P. 103059 - 103059

Published: June 25, 2022

Language: Английский

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The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service

The TQM Journal, Journal Year: 2022, Volume and Issue: 35(2), P. 519 - 539

Published: March 12, 2022

Purpose The purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. goal the impact perceived quality and price fairness on consumer satisfaction loyalty toward services. Design/methodology/approach data for were collected from 326 respondents who have used services Partial Least Squares Structural Equation Modeling (PLS-SEM) was evaluate research with SmartPLS 3.3.3. Findings current study’s findings indicate that both a direct significant effect satisfaction. Additionally, reveal considerable association between pricing pleasure loyalty. indirect customer via mediating Practical implications demonstrates has substantial consumers’ loyalty; thus, evidence can assist owners managers developing implementing their strategy retain customers. operators, practitioners policymakers. Originality/value Only few been conducted when it comes This conclusion provides guidance providers increase through an emphasis quality.

Language: Английский

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A comparative analysis of multivariate approaches for data analysis in management sciences

E+M Ekonomie a Management, Journal Year: 2024, Volume and Issue: 27(1), P. 192 - 210

Published: Jan. 24, 2024

The researchers use the SEM-based multivariate approach to analyze data in different fields, including management sciences and economics. Partial least square structural equation modeling (PLS-SEM) covariance-based (CB-SEM) are powerful analysis techniques. This paper aims compare both models, their efficiencies deficiencies, methodologies, procedures, how employ models. outcomes of this exhibited that PLS-SEM is a technique combines strengths partial squares. It imperative know can handle measurement error at highest levels, trim unbalanced datasets, latent variables. beneficial for analyzing relationships among constructs may not be candidly witnessed might applied situations where traditional SEM would infeasible. However, CB-SEM procedure pools confirmatory factor analysis. dominant grip multiple groups indicators; it variables manifest variables, which directly observed. concluded more suitable relations constructs, generally small dataset, high. compound mainly when goal generalize results specific population subgroups. have deficiencies determine depending on resource availability, research question, available time.

Language: Английский

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Updates in service standards in hotels: how COVID-19 changed operations

International Journal of Contemporary Hospitality Management, Journal Year: 2021, Volume and Issue: 33(5), P. 1668 - 1687

Published: May 12, 2021

Purpose The COVID-19 pandemic has tremendously affected the hospitality industry. With experiences of severe acute respiratory syndrome in 2003 and commitments to ensure guests’ health safety, many hotels Asia have actively engaged updating implementing new service standards measures. This study aims investigate hotels’ standard changes, processes management decisions preparations for future. Design/methodology/approach Using grounded theory methodology, this research interviews 24 hotel managers from mainland China Hong Kong. It examines differences among with different operation types, classifications locations, analyzes physical social services cape. Findings Building on marketing crisis literature, provides a synthesis that reflects how coped crisis. depicts update process during COVID-19. Research limitations/implications In line literature disaster management, experienced outbreak, response recovery phases procedure. However, given severity scope pandemic, undertaking particular is necessary at every procedure such as following local guidelines operating procedures (LSOPs). also expands adopting technology management. Practical implications paper suggests should use well-thought-out bases available scientific evidence. For example, LSOPs according situations. Hotels are suggested exert additional efforts attention innovation, guest experience enhancing hospitableness. Originality/value To best authors’ knowledge, one first impact operations. offers empirical evidence operators who worked against valuable theoretical contribution well managerial globally.

Language: Английский

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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior

International Journal of Hospitality Management, Journal Year: 2021, Volume and Issue: 96, P. 102950 - 102950

Published: May 20, 2021

Language: Английский

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What is the impact of service quality on customers’ satisfaction during COVID-19 outbreak? New findings from online reviews analysis

Telematics and Informatics, Journal Year: 2021, Volume and Issue: 64, P. 101693 - 101693

Published: Aug. 3, 2021

Language: Английский

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Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study

International Journal of Hospitality Management, Journal Year: 2022, Volume and Issue: 104, P. 103245 - 103245

Published: May 26, 2022

Online reviews have bridged the gap between traditional word-of-mouth and viral communication, influencing peer's decision processes. Analyzing tourists' online helps hotels address overall customer (dis)satisfaction. Using sentiment analysis to understand reviewers' satisfaction analyze voice tone expressed feelings, this research attempts enlarge hotel, platform, tourist trilogy's knowledge. A total of 38,292 posted on Booking.com TripAdvisor from 191 were analyzed. Results indicated that rating system influenced reviewer's sentiment, even though did not increase alongside hotel category, leading using a sterner voice. Differences acknowledged according nationality. The most positive feelings linked staff-tourist encounters whereas presented more negative especially overcharging billing issues. These outcomes can guide managers in establishing priorities improve service meet customers' expectations.

Language: Английский

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Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality

Journal of Retailing and Consumer Services, Journal Year: 2021, Volume and Issue: 64, P. 102783 - 102783

Published: Sept. 27, 2021

Language: Английский

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