Analyzing the Service Quality of E-Trike Operations: A New Sustainable Transportation Infrastructure in Metro Manila, Philippines DOI Creative Commons
Ma. Janice J. Gumasing, Yogi Tri Prasetyo, Ardvin Kester S. Ong

et al.

Infrastructures, Journal Year: 2022, Volume and Issue: 7(5), P. 69 - 69

Published: May 5, 2022

The electric tricycle, often known as an e-trike, is a three-wheeled vehicle designed to transport small group of people over short distances on side streets. This study aims develop service quality model sustainable e-trike operations in the city Manila, Philippines using stepwise regression analysis. A total 230 participants from three districts City Manila: Binondo, Recto, and Intramuros, were selected stratified sampling method. main contribution this emerges quantification influence sustainability indicators perceived passengers. identified 10 indicators: PWD accessibility (β = 0.2128), smoothness ride 0.1001), noise level 0.0886), discount rate land use 0.0835), comfort load 0.0723), fare acceptability 0.0577), intensity 0.0420), affordability 0.0339), ease availability 0.0317) have significant importance operations. These revealed areas where improvements are needed ensure long-term viability Therefore, it concluded that these factors should be focus priority for improvement operators, drivers, groups attain operation country. Moreover, can also used other public transportations improve their current

Language: Английский

Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic DOI
Thanatorn Chuenyindee, Ardvin Kester S. Ong, Jon Pauline Ramos

et al.

Utilities Policy, Journal Year: 2022, Volume and Issue: 75, P. 101336 - 101336

Published: Jan. 10, 2022

Language: Английский

Citations

75
FAKTOR-FAKTOR KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (LITERATURE REVIEW MANAJEMEN PEMASARAN) DOI Open Access

Sambodo Rio Sasongko

Jurnal Ilmu Manajemen Terapan, Journal Year: 2021, Volume and Issue: 3(1), P. 104 - 114

Published: Oct. 31, 2021

Riset terdahulu atau riset yang relevan sangat penting dalam suatu artikel ilmiah. berfungsi untuk memperkuat teori dan penomena hubungan pengaruh antar variable. Artikel ini mereview Faktor-faktor mempengaruhi Kepuasan pelanggan Loyalitas Pelanggan studi literatur Manajemen Pemasaran. Hasil literature review adalah: 1) Kualitas Pelayanan berpengaruh terhadap Pelanggan; 2)

Citations

65
The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service DOI Creative Commons
Md. Rahat Khan,

Most. Tahura Pervin,

Md. Zahir Uddin Arif

et al.

Innovation and Green Development, Journal Year: 2023, Volume and Issue: 3(2), P. 100120 - 100120

Published: Dec. 29, 2023

The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on satisfaction e-consumers regarding banking technologies and services offered by their respective banks. Three hundred fifty-five data were administered using structural equation modeling technique to examine hypothesis. results indicated three dimensions exhibited positive statistically significant relationship consumers' services. remaining two (Responsiveness Empathy) displayed negative but association. In context satisfaction, it was observed that all factors except 'Reliability,' 'Responsiveness,' 'Empathy' association during pandemic situation. This research provides new perspective for countries sensitive committed enhancing green development strategies embracing technological advancements, particularly challenging circumstances like pandemic.

Language: Английский

Citations

23
Using Online Grocery Applications during the COVID-19 Pandemic: Their Relationship with Open Innovation DOI Creative Commons
Ma. Janice J. Gumasing, Yogi Tri Prasetyo, Satria Fadil Persada

et al.

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2022, Volume and Issue: 8(2), P. 93 - 93

Published: May 16, 2022

This present research examines the behavioral intentions of Filipinos to use online grocery applications during novel COVID-19 pandemic. The study proposes an integration health belief model (HBM) and Unified Theory Acceptance Use Technology (UTAUT2) identify factors affecting acceptance usage in terms impact risk for COVID-19. To accurately measure their relationship behavior, a questionnaire was developed distributed 373 residents Philippines. Partial least squares structural equation modeling (PLS-SEM) applied as analytical method this study. results revealed that performance expectancy, perceived benefits, severity, cues action significantly influenced apps study's findings can be utilized theoretical framework future researchers consumer behavior; e-commerce developers; industry retailers, enhance innovation services applications. may also used capitalized on by investors managers apply strategizing when developing marketing among consumers. Moreover, adopted other markets, even different counties. Further practical aspects are discussed paper.

Language: Английский

Citations

28
An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention DOI Creative Commons

Khaled M. Aboalganam,

Amro Alzghoul, Hasan Alhanatleh

et al.

Innovative Marketing, Journal Year: 2024, Volume and Issue: 20(1), P. 51 - 65

Published: Jan. 5, 2024

This study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of complaint handling within healthcare industry Jordan. The paper used a quantitative approach, by using PLS-SEM as an approach selected for data analysis. 417 valid replies were gathered. results found positive association between management (p-value < 0.05), underscoring significance principles in improving provision services. demonstrates significant correlation thereby validating importance delivering exceptional experiences boosting retention. Moreover, it is imperative acknowledge that degree plays crucial function facilitating connection retention 0.05). Furthermore, has been demonstrated complaints serves mechanism reducing negative effects on offer useful insights managers Jordan, integrating practice, developing efficient procedures complaints. These approaches are fortifying interactions augmenting rates.

Language: Английский

Citations

6
Customer perception, integration behavior, and loyalty of internet of things enterprises DOI
Gaofei Ren,

Chen Yao-yao,

Maobao Yang

et al.

Technology in Society, Journal Year: 2024, Volume and Issue: 78, P. 102600 - 102600

Published: May 24, 2024

Language: Английский

Citations

6
Mechanisms for successful management of enterprise resource planning from user information processing and system quality perspective DOI Creative Commons
Hyeon Jo, Do-Hyung Park

Scientific Reports, Journal Year: 2023, Volume and Issue: 13(1)

Published: Aug. 4, 2023

Enterprise resource planning (ERP) systems are now ubiquitous in modern organizations. A number of previous studies have focused only on system factors and perceptions, there is a noticeable shortfall research that concurrently addresses technological human roles explaining user satisfaction. This study aimed to identify these variables from the perspectives information systems, technology, participation, thereby addressing this knowledge gap. The focus was large shipbuilding marine company utilizing an ERP system. participants, sample 234 users, were carefully selected by company's executives practitioners, data collected through online questionnaires. They purposive sampling among employees who use large-scale engineering companies. clarify relationships between satisfaction perceived ease use, usefulness, quality, service quality. partial least squares structural equation modeling (PLS-SEM) used analyze data. results indicated participation positively influenced satisfaction, whereas usefulness did not significant impact. Interestingly, found lessen effects findings suggest enhance managers should strive make easy-to-use stable, encourage employee decision-making process, bolster role support team. It be noted, however, has limitations as it consider all possible factors, such training support. Future take broader view involved operation enterprise-wide

Language: Английский

Citations

16
Bibliometric Analysis of Customer Service in Purchase Intention DOI Creative Commons
A Hernandez

Región Científica, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 3, 2025

Customer service and purchase intention represent two constructs of interest for companies. The objective this research was to examine the scientific production customer in intention. A bibliometric study used as a method evaluate activity impact by searching articles Scopus database published during period from 2013 2023, using programs such Excel VOSviewer version 1.6.19 data processing. results show that most productive years were 2016, 2017, 2019, 2020, with five simultaneous publications. countries highest output are India USA. main journal these investigations Journal Retailing Consumer Services. authors number citations Anna Mattila, Wan Yang, Cyril Foropon. trending keywords include quality, satisfaction, experience. In conclusion, there is significant community developing on

Language: Английский

Citations

0
Developing a reintegration index (RI) for a closed-loop supply chain network in the automobile industry DOI
Shisam Bhattacharyya, Bishal Dey Sarkar, Sobhan Sarkar

et al.

Benchmarking An International Journal, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 28, 2025

Purpose Continuous benchmarking of a closed-loop supply chain (CLSC) network is required to achieve circular economic viability for end-of-life vehicle (ELV) recovery programs original equipment manufacturers (OEMs). This study develops framework assess and benchmark CLSC networks in ELV programs, addressing the absence standard index enabling OEMs. Design/methodology/approach The uses Bayesian evidential reasoning approach (BERA) that helps decision-makers develop reintegration (RI) automobile network. To index, total 15 factors related are identified from literature. belief (BBN) used on those generate conditional probabilities different nodes BBN. With opinion 12 domain experts, ERA score each node. Finally, Markovian tree scores RI particular Findings analysis demonstrates both operational strategic actions aimed at ensuring customer satisfaction retaining core components quantified using standardized value alternative amidst uncertainty. Leveraging BERA model, can calculate values, providing them with means regulate ratings networks. capability serves bolster sustainability by facilitating informed decision-making within automotive industry. Practical implications offers structured evaluate allowing adaptability specific organizational objectives Originality/value study’s integration expert insights probabilistic modeling fills gap literature comprehensive assessing contributing

Language: Английский

Citations

0
Driving corporate social responsibility, organizational learning and financial performance on sustainable corporate performance in family enterprises DOI
Thanh Tiep Le,

Bich Nguyen Ngoc,

Khanh Tran Ho Phuong

et al.

Journal of Asia Business Studies, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 7, 2025

Purpose This research aims to investigate the relationships between organizational learning (OL), corporate social responsibility (CSR), financial performance (CFP) and sustainable (SCP) within context of food-manufacturing family enterprises in Vietnam. Specifically, study strengthens combination these three factors that collectively contribute enhancing SCP. Furthermore, explores role service quality (SQ) green brand innovativeness (GBI) as strategic levers for achieving a competitive edge SCP enterprises. Design/methodology/approach was used quantitative method evaluate influence CSR, OL, CFP, SQ GBI on The sample comprised 456 responses from top middle management organizations smart partial least squares SEM (version 3.3.2) analyze data year 2024. Findings provides significant positive CSR CFP contributing Results suggest firms with strong could improve emerged integral differentiating terms While plays building customer loyalty trust, is crucial positioning one market. Thus, this contributes existing academic knowledge by providing insights into how can effectively balance economic, environmental objectives long-term sustainability. Originality/value previous studies have explored independently, offers novel perspective examining their performances correlatively. outcomes provide valuable guidance enterprises’ managers, CEOs business leaders make sustainability plans create when it comes

Language: Английский

Citations

0