Effect of Covid-19 pandemic on tourist travel risk and management perceptions

PLoS ONE, Journal Year: 2021, Volume and Issue: 16(9), P. e0256486 - e0256486

Published: Sept. 1, 2021

This study aims to explore the impact of Covid-19 pandemic on tourists’ travel risk and management perceptions. Driven effect pandemic, we investigate perceptions its society using a sample 716 respondents. The data was collected through social media platforms representative sampling method analyzed applying PLS-SEM tool. findings reveal that has greatly affected Travel perception had significant association with management, service delivery, transportation patterns, distribution channels, avoidance overpopulated destinations, hygiene safety. results also identified mediating finding this contributes tourism crises provides future research insights in sector response change post-covid recovery period.

Language: Английский

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Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2021, Volume and Issue: 7(1), P. 76 - 76

Published: Feb. 26, 2021

Online food delivery service (OFDS) has been widely utilized during the new normal of COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose this study was to determine factors influencing customer satisfaction and loyalty OFDS pandemic Indonesia by utilizing extended theory planned behavior (TPB) approach. A total 253 respondents voluntarily participated answered 65 questions. Structural equation modeling (SEM) indicated that hedonic motivation (HM) found have highest effect on satisfaction, followed price (P), information quality (IQ), promotion (PRO). Interestingly, out usability factors, navigational design (ND) perceived ease use (PEOU) were not significant COVID-19. This can be theoretical foundation could very beneficial for investors, IT engineers, even academicians. Finally, applied other countries.

Language: Английский

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Factors affecting customer intention to use online food delivery services before and during the COVID-19 pandemic

Journal of Hospitality and Tourism Management, Journal Year: 2021, Volume and Issue: 48, P. 509 - 518

Published: Aug. 22, 2021

Language: Английский

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Using Mobile Food Delivery Applications during COVID-19 Pandemic: An Extended Model of Planned Behavior

Journal of Food Products Marketing, Journal Year: 2021, Volume and Issue: 27(2), P. 105 - 126

Published: Feb. 12, 2021

The purpose of this study was to identify the factors influencing consumers' behavioral and continuance intention use mobile food delivery applications (MFDAs) during COVID-19 pandemic. Based on theory Planned Behavior, we examined impact social isolation, safety, hygiene, subjective norms, dining attitudes, control continuous MFDAs. Data were collected from 432 users analyzed using Structured Equation Modeling. results showed that related both MFDAs, whereas perceived safety isolation intention. Moreover, mediated This incorporated situational into which might guide practitioners MFDAs COVID-19.

Language: Английский

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Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model

International Journal of Hospitality Management, Journal Year: 2022, Volume and Issue: 105, P. 103275 - 103275

Published: June 22, 2022

Language: Английский

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Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory

Journal of Hospitality Marketing & Management, Journal Year: 2022, Volume and Issue: 31(5), P. 535 - 569

Published: Jan. 5, 2022

Considering the importance of customer trust in m-commerce domain, this study aims to examine role technology acceptance model (TAM) factors, mobile service quality (M-SERQUAL) and personalization privacy promoting customers' turn their loyalty towards food delivery apps (MFDAs). Four hundred ninety-four valid responses were collected from online Facebook groups MFDA review analyzed through Partial Least Squares-based SEM approach. Our findings demonstrated that TAM factors (perceived ease use perceived usefulness), M-SERQUAL (interface quality, interaction information quality), positively associated with MFDAs, which was related MFDAs. Customer observed as a mediator for effects on loyalty. Nonetheless, not significantly trust, did mediate association between

Language: Английский

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Consumers’ usage of food delivery app: a theory of consumption values

Journal of Hospitality Marketing & Management, Journal Year: 2022, Volume and Issue: 31(5), P. 601 - 619

Published: Jan. 25, 2022

Food delivery applications (FDAs) represent a category of mobile that are used by consumers to order food online. The popularity these FDAs has been growing exponentially recently, yet not much research carried out the topic. This study investigates consumers’ acceptance using theory consumption values as its theoretical basis. model explores association between (functional, social, emotional, conditional, and epistemic), visibility, usage intention FDAs. Data were collected from 440 Indian was tested structural equation modeling. Except for emotional value, results indicated significant functional, epistemic intention. Furthermore, visibility mediated relationship study’s practical contributions relevant researchers practitioners working in areas related

Language: Английский

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A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 81, P. 103967 - 103967

Published: June 27, 2024

Language: Английский

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Online food delivery research: a systematic literature review

International Journal of Contemporary Hospitality Management, Journal Year: 2022, Volume and Issue: 34(8), P. 2852 - 2883

Published: May 24, 2022

Purpose Online food delivery (OFD) has witnessed momentous consumer adoption in the past few years, and COVID-19, if anything, is only accelerating its growth. This paper captures numerous intricate issues arising from complex relationship among stakeholders because of enhanced scale OFD business. The purpose this to highlight publication trends identify potential future research themes. Design/methodology/approach authors conducted a tri-method study – systematic literature review, bibliometric thematic content analysis 43 articles on published 24 journals 2015 2021 (March). used VOSviewer perform citation analysis. Findings Systematic review existing resulted six Further, synthesized categorized into four knowledge clusters, namely, (i) digital mediation OFD, (ii) dynamic operations, (iii) by consumers (iv) risk trust OFD. also present emerging terms most influential articles, journals. Practical implications different facets interactions various highlights challenges that require immediate attention researchers practitioners. Originality/value one studies synthesize sheds light unexplored aspects relationships through clusters themes conceptual framework.

Language: Английский

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Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality

Journal of Retailing and Consumer Services, Journal Year: 2021, Volume and Issue: 64, P. 102783 - 102783

Published: Sept. 27, 2021

Language: Английский

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