Investigating Antecedents of Intention to Use Green Agri-Food Delivery Apps: Merging TPB with Trust and Electronic Word of Mouth DOI Open Access
Kamel Mouloudj, Maria Carmela Aprile, Ahmed Chemseddine Bouarar

et al.

Sustainability, Journal Year: 2025, Volume and Issue: 17(8), P. 3717 - 3717

Published: April 20, 2025

The rapid expansion of digital platforms has significantly influenced consumer purchasing behaviors, particularly in the agri-food sector. Therefore, this paper investigates key factors driving customers’ intention to use green delivery apps (GAFDAs) by integrating trust and electronic word mouth (eWOM) into Theory Planned Behavior (TPB) framework. Additionally, study examines gender as a moderating variable, assessing whether its influence alters relationships between determinants behavioral intention. Data were collected from 252 Algerian consumers, proposed model was tested using SmartPLS 4 SPSS 26.0. results confirm that attitude, subjective norms, perceived control (PBC), trust, eWOM positively GAFDAs, with PBC emerging strongest predictor. Moreover, moderates effect on intention, influencing men’s adoption decisions but not those females. In contrast, norms are stronger predictors for female consumers. These findings highlight importance gender-specific marketing strategies enhance GAFDA adoption. This contributes literature extending TPB eWOM, moderation, offering valuable insights marketers, policymakers, app developers promoting sustainable food consumption.

Language: Английский

Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach DOI Open Access
Purushottam Meena, Gopal Kumar

Journal of Retailing and Consumer Services, Journal Year: 2022, Volume and Issue: 68, P. 103052 - 103052

Published: June 15, 2022

Language: Английский

Citations

73

Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method DOI
Anuj Verma, Debarun Chakraborty, Meenakshi Verma

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 73, P. 103369 - 103369

Published: April 17, 2023

Language: Английский

Citations

47

Digital transformation: A multidisciplinary perspective and future research agenda DOI Creative Commons
Justin Paul, Akiko Ueno, Charles Dennis

et al.

International Journal of Consumer Studies, Journal Year: 2024, Volume and Issue: 48(2)

Published: Feb. 13, 2024

Abstract Digital transformation has had an unprecedented influence on all sectors of business over the last decade. We are now entering era characterized by extensive digital businesses, society, and consumers. Therefore, become a pivotal focus for organizations across various in recent years. Despite differing scholarly perspectives concept elements transformation, consensus exists that it significantly impacts consumer decisions necessitates organizational adaptation. Recent challenges such as COVID‐19 pandemic have further accelerated need its effects This editorial perspective this most important topic to establish future research agenda encompassing dimensions transformation. The purpose is review from multidisciplinary viewpoint provide insights into several key domains—Internet‐of‐Things, social media, mobile apps, artificial intelligence, augmented virtual reality, metaverse, corporate responsibility—that poised fuel pace Each domain analyzed through lens introduction, role, importance, multifaceted impact, conclusions. Future directions suggested.

Language: Английский

Citations

46

Consumers purchase intention in live-streaming e-commerce: A consumption value perspective and the role of streamer popularity DOI Creative Commons
Qi Zhang, Wang Yu-ling, Shaizatulaqma Kamalul Ariffin

et al.

PLoS ONE, Journal Year: 2024, Volume and Issue: 19(2), P. e0296339 - e0296339

Published: Feb. 15, 2024

The rapid development of live-streaming e-commerce has driven billions sales revenues and made customers’ purchase intention a life-and-death issue for sellers. This study examines the influencing factors from value perspective by adopting extending Theory Consumption Values (TCV). We also incorporated streamer popularity as moderating variable to reveal its significant impact on e-commerce. collected 457 valid online questionnaires Chinese users. Our findings show that five six consumption values, namely functional, social, emotional, conditional, self-gratification value, are drivers intention. In addition, strengthened influence deepens current understanding customer research establishing validating comprehensive model, reveals decisive role multi-dimensional in industry. could guide merchants increase reallocating their resources different values optimising investment strategy popular streamers.

Language: Английский

Citations

16

Watching is valuable: Consumer views – Content consumption on OTT platforms DOI
Debarun Chakraborty, Mujahid Siddiqui, Aaliyah Siddiqui

et al.

Journal of Retailing and Consumer Services, Journal Year: 2022, Volume and Issue: 70, P. 103148 - 103148

Published: Sept. 28, 2022

Language: Английский

Citations

56

Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services DOI

Rajendiran Anbumathi,

Sriram Dorai, Umayal Palaniappan

et al.

Journal of Retailing and Consumer Services, Journal Year: 2022, Volume and Issue: 71, P. 103181 - 103181

Published: Dec. 1, 2022

Language: Английский

Citations

48

Unraveling customer repurchase intention in OFDL context: An investigation using a hybrid technique of SEM and fsQCA DOI
Nikhil Dogra, Mohd Adil, Mohd Sadiq

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 72, P. 103281 - 103281

Published: Feb. 6, 2023

Language: Английский

Citations

34

Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan DOI
Pei‐Hsuan Tsai, Chih‐Jou Chen, Wei‐Hung Hsiao

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 73, P. 103329 - 103329

Published: March 14, 2023

Language: Английский

Citations

27

Enhancing Digital Presence for Maximizing Customer Value in Fast-Food Restaurants DOI Open Access

Fathi Mohamed Daradkeh,

Thowayeb H. Hassan, Tatiana Palei

et al.

Sustainability, Journal Year: 2023, Volume and Issue: 15(7), P. 5690 - 5690

Published: March 24, 2023

Digital transformation has altered the way customers interact with restaurants. As a result, digital had an enormous impact, changing restaurant customer value. Therefore, this research aims to develop dynamic and sustainable method for creating value in transformation. This study suggested capabilities orientation as process model (i.e., sensing, seizing, transforming, refining) create We chose fast-food restaurants Egypt examine proposed using qualitative approach of semi-structured interviews managers hospitality experts. The findings indicated that restaurants’ different tools (e.g., innovation, SWOT analysis, artificial intelligence, new technology selection criteria, maturity, building several platforms, gathering analyzing customers’ online reviews) help them However, interviewees highlighted how well-suited are serve drivers expands theory by adding proactive reactive feedback) provides in-depth explanation implement executing developing

Language: Английский

Citations

27

Effect of consumption values on consumer behavior: a Meta-analysis DOI Creative Commons
Michela C. Mason, Stephen Oduro, Rana Muhammad Umar

et al.

Marketing Intelligence & Planning, Journal Year: 2023, Volume and Issue: 41(7), P. 923 - 944

Published: Aug. 24, 2023

Purpose The purpose of this study is to clarify the findings and criticisms in extant literature concerning theory consumption values (TCV) by conducting a meta-analysis (1) examine extent which influence consumer behavior (2) explore contextual methodological factors that may account for between-study variance focal relationship. Design/methodology/approach employs random-effects model psychometric approach 82 studies with 297 effect sizes 34 countries between 1991 2022, inclusive. Findings Results reveal have positive significant moderate on behavior. Moreover, emotional value most influential predictor behavior, while social weakest. Furthermore, study's show some relationship Practical implications highlight managers can work prompt responses like attitude, intention, satisfaction overall perception. However, must consider relevance depends significantly outcome variable context, calls tailored-made marketing strategy appeal consumers' diverse needs wants. Originality/value Besides providing empirical evidence broad validity TCV, first meta-analytic review integrates several insights provide valuable research directions future researchers insightful practitioners.

Language: Английский

Citations

25