Understanding Customer Responses to Service Failures during the COVID-19 Pandemic for Sustained Restaurant Businesses: Focusing on Guanxi DOI Open Access
Chenyu Zhang, Junkyu Park, Mark A. Bonn

et al.

Sustainability, Journal Year: 2021, Volume and Issue: 13(6), P. 3581 - 3581

Published: March 23, 2021

Due to the COVID-19 pandemic, restaurants worldwide, including China, have been forced protect public health by following food safety standards and adapting necessary social distancing practices. Accordingly, restaurant diners who are concerned about unsure of whether it is truly safe dine out, put more importance on entire stages service consumption. Restaurants must make their best efforts minimize failures in provision process outcomes. Given that customers from different cultures reported evaluate quality differently, this study was designed investigate what actions Chinese encounter would take under influence Guanxi. Guanxi represents attitudes towards long-term individual business relationships ultimately involves moral obligations mutual favors. Analyzing our structural equation model using 439 responses obtained diners, determined consumers react differently outcome terms negative word-of-mouth, direct complaints, switching intention, revisit intention. More importantly, confirmed significant moderating effects within proposed relationships. Based study’s findings, useful implications provided for academics practitioners regarding sustained businesses.

Language: Английский

Indoor air quality improvement in COVID-19 pandemic: Review DOI Open Access
Nehul Agarwal, Chandan Swaroop Meena, Binju P Raj

et al.

Sustainable Cities and Society, Journal Year: 2021, Volume and Issue: 70, P. 102942 - 102942

Published: April 16, 2021

Language: Английский

Citations

220

The effects of crowdedness and safety measures on restaurant patronage choices and perceptions in the COVID-19 pandemic DOI Open Access
Di Wang, Jun Yao, Brett Martin

et al.

International Journal of Hospitality Management, Journal Year: 2021, Volume and Issue: 95, P. 102910 - 102910

Published: March 12, 2021

Language: Английский

Citations

71

A review of strategies and their effectiveness in reducing indoor airborne transmission and improving indoor air quality DOI Open Access
Ajith N. Nair, Prashant Anand, Abraham George

et al.

Environmental Research, Journal Year: 2022, Volume and Issue: 213, P. 113579 - 113579

Published: June 14, 2022

Language: Английский

Citations

68

Key factors driving customers’ restaurant dining behavior during the COVID-19 pandemic DOI
Miyoung Jeong, Kawon Kim, Forest Ma

et al.

International Journal of Contemporary Hospitality Management, Journal Year: 2021, Volume and Issue: 34(2), P. 836 - 858

Published: Dec. 14, 2021

Purpose This study aims to identify key factors that affected US respondents’ dining behavior at restaurants during the midst of COVID-19 pandemic. Design/methodology/approach Due lack a prior framework or model test customers’ perceptions dining-out this unprecedented time, used mixed-methods approach, conducting two focus group discussions generate potential restaurant attributes, followed by US-based survey using an online panel. Using structural equation modeling, tested eight developed propositions. Findings The findings indicated three (i.e. environment, communication and hygiene contactless features) made customers feel comfortable in Out these factors, only environment were essential predictors for perceived trust toward restaurant, leading their willingness pay more. moderators, risk support examine how they pay, respectively. Practical implications provides both theoretical practical current body knowledge development operational strategies accommodate changing due To develop holistic conceptual framework, incorporates COVID-19-focused measurement items, moderating roles relationships among five proposed items. operators with insights into altered pandemic prepares them post environment. Originality/value During situation, few are willing dine restaurants. As local national governments lifted mandated protocols, opened business slowly cater compliance centers disease control’s health safety regulations. It is utmost importance needs when middle There paucity research has examined comfort level preferred

Language: Английский

Citations

64

Process vs. outcome: Effects of food photo types in online restaurant reviews on consumers’ purchase intention DOI
Hongbo Liu,

Shunzi Feng,

Xingbao Hu

et al.

International Journal of Hospitality Management, Journal Year: 2022, Volume and Issue: 102, P. 103179 - 103179

Published: Jan. 29, 2022

Language: Английский

Citations

63

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception DOI Creative Commons
Benedetta Esposito, Maria Rosaria Sessa, Daniela Sica

et al.

The TQM Journal, Journal Year: 2022, Volume and Issue: 34(7), P. 134 - 164

Published: May 27, 2022

Purpose This paper investigates the extent to which COVID-19 pandemic has accelerated service innovation in restaurant sector. It explores use of digital technologies (DT) as a safety-empowerment and resilient strategy food-service industry during pandemic. also impact DT on customers' risk perception (CRP) intention go restaurants (CIR) Italy. Design/methodology/approach Based theory planned behaviour perceived theory, this study sample customers residing Multiple regression mediation analyses are conducted test research hypotheses, adapting logic model developed. Using bootstrapping technique, whether moderated relationship among several variables adapted from literature. Robustness tests performed corroborate analysis. Findings The industry's transformation, forcing restauranteurs implement survive. show that support implementing innovative services reduce interactions empower cleanliness workers customers, reducing CRP preserving CIR. Thus, managing is helping sector recover. Practical implications presented for policymakers catalyse transformation small- medium-sized restaurants. results may be beneficial entrepreneurs who can practices order interaction levels. Moreover, academics these conduct similar other geographical contexts. Originality/value present represents first investigating between intentions out dinner ongoing

Language: Английский

Citations

44

Viral infection transmission and indoor air quality: A systematic review DOI Creative Commons

Zahi Alqarni,

Yacine Rezgui, Ioan Petri

et al.

The Science of The Total Environment, Journal Year: 2024, Volume and Issue: 923, P. 171308 - 171308

Published: March 2, 2024

Respiratory disease transmission in indoor environments presents persistent challenges for health authorities, as exemplified by the recent COVID-19 pandemic. This underscores urgent necessity to investigate dynamics of viral infection within environments. systematic review delves into methodologies respiratory settings and explores how quality air (IAQ) can be controlled alleviate this risk while considering imperative sustainability. Among 2722 articles reviewed, 178 were retained based on their focus IAQ. Fifty eight delved SARS-CoV-2 transmission, 21 papers evaluated IAQ contexts other pandemics, 53 assessed during pandemic, 46 examined control strategies mitigate infectious transmission. Furthermore, investigating strategies, only nine considered energy consumption. These findings highlight clear gaps current research, such analyzing surface samples specific environments, oversight outdoor parameters (e.g., temperature, relative humidity (RH), building orientation), neglect occupancy schedules, absence considerations consumption enhancing study distinctly identifies environmental conditions conducive thriving each virus, offering trade-offs dominant viruses at any given time. argues that future research should involve digital twins conjunction with machine learning (ML) techniques. approach aims enhance patterns various

Language: Английский

Citations

10

Advancement of Environmental Monitoring System Using IoT and Sensor: A Comprehensive Analysis DOI Creative Commons
Suprava Ranjan Laha, Binod Kumar Pattanayak, Saumendra Pattnaik

et al.

AIMS environmental science, Journal Year: 2022, Volume and Issue: 9(6), P. 771 - 800

Published: Jan. 1, 2022

<abstract> <p>The emergence of the Internet Things (IoT) has brought a revolution in global communication network technology. It acquired many day-to-day applications healthcare, education, agriculture, etc. In addition, IoT also had significant impact field environmental monitoring.The factors healthy environment are air quality, water pollution, and waste management, where world's population can live securely. Monitoring is necessary for us to achieve sustainability. As monitoring technology advanced recent years, systems have evolved from essential remote an (AEM) system, incorporating sophisticated sensor modules.The present manuscript aims accomplish critical review noteworthy contributions research studies about systems, which involve management.The rapid growth exhaustion natural resources, coupled with increasing unpredictability conditions, lead concerns worldwide food security, warming, overflowing. Automating tasks building environment, based on application, meant eliminate problems traditional approach. This study examine evaluate numerous involving air, water, waste, overall as well their effect environment. article categorizes purposes, techniques, findings. paper examines through technology, IoT, machine learning.</p> </abstract>

Language: Английский

Citations

30

Tropical climates and the interplay between IEQ and energy consumption in buildings: A review DOI Open Access
Ashutosh Kumar Verma, Vallary Gupta, Kopal Nihar

et al.

Building and Environment, Journal Year: 2023, Volume and Issue: 242, P. 110551 - 110551

Published: June 23, 2023

Language: Английский

Citations

20

Chemical characterization and health risk assessment of VOCs and PM2.5-bound PAHs emitted from typical Chinese residential cooking DOI
Linxuan Li, Yuan Cheng, Qili Dai

et al.

Atmospheric Environment, Journal Year: 2022, Volume and Issue: 291, P. 119392 - 119392

Published: Sept. 21, 2022

Language: Английский

Citations

28