COVID-19 and Changes in Social Habits. Restaurant Terraces, a Booming Space in Cities. The Case of Madrid DOI Creative Commons
Virgilio Pérez, Cristina Aybar, José M. Pavía

et al.

Mathematics, Journal Year: 2021, Volume and Issue: 9(17), P. 2133 - 2133

Published: Sept. 2, 2021

The COVID-19 pandemic and the fear experienced by some of population, along with lack mobility due to restrictions imposed, has modified social behaviour Spaniards. This had a significant effect on hospitality sector, viewed as being an economic driver in Spain. From analysis data collected two our own non-probabilistic surveys (N ~ 8400 N 2000), we show how, during first six months pandemic, Spaniards notably reduced their consumption bars restaurants, also preferring outdoor spaces inside. restaurant sector needed adapt this situation and, support authorities (regional local governments), new terraces have been allowed pavements public parking spaces, modifying appearance streets main towns cities. study, focused city Madrid, analyses singular causes that prompted impact particular city, albeit uneven spatial distribution. It seems likely measures will leave mark changes remain. positive response these from residents Madrid ensured issue is widely debated arena.

Language: Английский

Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology DOI

Masoumeh Zibarzani,

Rabab Ali Abumalloh, Mehrbakhsh Nilashi

et al.

Technology in Society, Journal Year: 2022, Volume and Issue: 70, P. 101977 - 101977

Published: April 30, 2022

Language: Английский

Citations

69

“His lack of a mask ruined everything.” Restaurant customer satisfaction during the COVID-19 outbreak: An analysis of Yelp review texts and star-ratings DOI Open Access

Maria Kostromitina,

Daniel Keller, Muhittin Çavuşoğlu

et al.

International Journal of Hospitality Management, Journal Year: 2021, Volume and Issue: 98, P. 103048 - 103048

Published: Aug. 10, 2021

Language: Английский

Citations

44

Consumers' dining behaviors during the COVID-19 pandemic: An Application of the Protection Motivation Theory and the Safety Signal Framework DOI Open Access
Han Wen, Bingjie Liu-Lastres

Journal of Hospitality and Tourism Management, Journal Year: 2022, Volume and Issue: 51, P. 187 - 195

Published: March 21, 2022

Language: Английский

Citations

33

Residents’ risk perceptions, willingness to accept international tourists, and self-protective behaviour during destination re-opening amidst the COVID-19 pandemic DOI
Kisang Ryu, Pornpisanu Promsivapallop,

Prathana Kannaovakun

et al.

Current Issues in Tourism, Journal Year: 2022, Volume and Issue: 26(8), P. 1367 - 1383

Published: March 27, 2022

This study investigates factors influencing residents' risk perceptions of COVID-19 pandemic, their willingness to accept international tourists, and self-protective behaviour during destination re-opening the pandemic. Drawing upon concept Protection Motivation Theory, using a face-to-face quota sampling survey 521 valid responses from residents in world class tourist Phuket, structural equation modelling results prove PMT model is powerful enough explain local accepting tourists when reopening Furthermore, this confirms negative influence perception on intention positive actual residents. In addition, role as mediator between factors, behaviours confirmed study. The article concludes by presenting academic practical discussion implications based findings.

Language: Английский

Citations

29

Enhancing the hospitality experience: A systematic review of 22 years of physical environment research DOI
Luana Nanu, Imran Rahman, Faizan Ali

et al.

International Journal of Hospitality Management, Journal Year: 2024, Volume and Issue: 119, P. 103692 - 103692

Published: Feb. 8, 2024

Language: Английский

Citations

8

What influences restaurant dining out and diners’ self-protective intention during the COVID-19 pandemic: Applying the Protection Motivation Theory DOI
Kisang Ryu, Tatiyaporn Jarumaneerat, Pornpisanu Promsivapallop

et al.

International Journal of Hospitality Management, Journal Year: 2022, Volume and Issue: 109, P. 103400 - 103400

Published: Nov. 22, 2022

Language: Английский

Citations

25

Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout DOI
Kareem M. Selem, Shahidul M. Islam, Leonardo Aureliano-Silva

et al.

International Journal of Hospitality Management, Journal Year: 2023, Volume and Issue: 115, P. 103608 - 103608

Published: Sept. 15, 2023

Language: Английский

Citations

15

Fine dining with the package service: master chefs’ perspectives DOI
Osman Çavuş,

Sunil Tiwari,

Erose Sthapit

et al.

Journal of Foodservice Business Research, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 26

Published: May 21, 2024

This study explores the adequacy of package service in fine dining restaurants. Using a qualitative research approach, data were gathered using semi-structured interviews with 21 restaurant master chefs working Istanbul, Türkiye. Based on grounded theory design, this identified six main themes linked to suitability restaurants: challenges, specialization, value co-creation, anti-pollution, food-quality, and readiness. contributes existing literature restaurants by identifying as core components food context dining. Some managerial implications for converting into include catering limited set services initially assess feasibility, quality, customer satisfaction, including designing following customers' requirements without compromising attributes quality.

Language: Английский

Citations

6

Antecedents and moderators of positive word of mouth communication among tourist destination residents during the COVID-19 pandemic DOI
Maja Šerić, Đurđana Ozretić Došen, Josip Mikulić

et al.

Current Issues in Tourism, Journal Year: 2022, Volume and Issue: 26(2), P. 224 - 241

Published: Oct. 22, 2022

Word of mouth (WOM) communication has been recognized for a long time as an activity to improve the efficiency and success efforts. The purpose this paper is examine potential antecedents moderators positive WOM tourist destination residents during COVID-19 pandemic. Three predictors are examined, i.e. trustworthiness in authorities, reputation, prevention measures, whereas two sociodemographic variables considered moderators, gender age, more specifically, generational cohorts. Empirical research conducted among destination, important stakeholders who actively participate branding. Data were collected through online survey distributed e-mail marketing lists panels. After obtaining 480 valid responses, data subject normality tests, Partial Least Squares-Structural Equation Modeling (PLS-SEM), measurement invariance assessment, multi-group analysis. Findings reveal that residents' caused by their perceptions reputation adoption being role authorities insignificant engagement. Among variables, only found moderate one relationship (i.e. reputation-WOM), with stronger effects women.

Language: Английский

Citations

20

Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests DOI
Yang Yang,

Michael S. Lin,

Vincent P. Magnini

et al.

International Journal of Contemporary Hospitality Management, Journal Year: 2023, Volume and Issue: 36(1), P. 239 - 258

Published: April 20, 2023

Purpose Growing health concerns amid the COVID-19 pandemic have led guests to focus on various aspects of hotel cleanliness. This study aims investigate whether customers’ perceived importance cleanliness during their stay depends local severity and moderators pandemic–cleanliness relationship. Design/methodology/approach Based TripAdvisor data from 26,519 reviews in 2020 for 2,024 hotels across USA, this evaluated using estimated coefficient score a regression overall rating scores. Findings Results multilevel ordered logit model confirmed that more difficult situation rendered important stays. Additionally, effect was pronounced among specific groups: men travelers with expertise, staying without protocols linen cleaning, lower average rating, larger size urbanized location. Originality/value represents pioneering effort assess how pandemics shape people’s (perceived) stays based revealed data. Despite potential managerial relevance, number moderating variables included study, such as traveler expertise location, never been studied within context perceptions pandemic.

Language: Английский

Citations

13