Journal of Hospitality and Tourism Technology,
Journal Year:
2025,
Volume and Issue:
unknown
Published: March 12, 2025
Purpose
This
study
aims
to
explore
customer
reactions
using
chatbots
in
the
airline
industry
and
understand
psychological
factors
influencing
their
preferences.
Design/methodology/approach
Study
1
assesses
attitudes
toward
human
versus
chatbot
service
agents
interactions
with
social
presence
theory
as
theoretical
foundation
corroborate
prior
research,
whereas
2
applies
motivated
action
analyze
impact
of
an
individual’s
goal
orientation
traits
(process
outcome)
related
acceptance.
Findings
Results
indicate
that
individuals
outcome-focused
personality
show
a
preference
for
when
addressing
issues,
suggesting
significantly
technology
Originality/value
research
contributes
new
insights
into
understudied
area
predispositions
affecting
acceptance
scenarios
within
industry.
Journal of Hospitality and Tourism Insights,
Journal Year:
2025,
Volume and Issue:
unknown
Published: March 11, 2025
Purpose
This
study
aims
to
explore
how
customers’
attitudes
toward
a
restaurant
menu
featuring
local
food
information
influence
their
visual
attention
and
CSR
attitudes.
It
also
examines
the
moderating
effects
of
environmental
consciousness
community
attachment.
Design/methodology/approach
The
was
conducted
in
an
eye-tracking
laboratory,
111
responses
were
collected
two
phases:
phase
post-study
survey.
Descriptive
statistics,
confirmatory
factor
analysis
PROCESS
macro
for
data
analysis.
Findings
findings
revealed
that
positive
not
only
impact
but
attention.
Moreover,
moderates
relationship
between
both
central
peripheral
cues
on
menu.
Practical
implications
Restaurant
managers
can
attitude
by
enhancing
implementing
effective
strategies
present
Originality/value
Interweaving
signaling
theory
elaboration
likelihood
model,
this
research
individuals’
conscious
unconscious
containing
taking
approach,
offering
robust
findings.
IGI Global eBooks,
Journal Year:
2025,
Volume and Issue:
unknown, P. 223 - 250
Published: April 2, 2025
As
e-commerce
thrives,
instant
logistics
is
crucial
for
food
delivery.
This
study
commences
with
an
in-depth
analysis
and
literature
review
of
“Instant
Logistic”,
Food
Delivery”,
“Evaluation
Instant
Delivery
Service
Level”.
Noting
the
absence
a
comprehensive
service-level
evaluation
system
delivery,
it
identifies
main
influencing
factors
like
“delivery
timeliness”,
“quality”,
“standardization”,
“reliability”
via
reports.
Using
questionnaire
surveys,
correlation,
multiple-linear
regression
analyses,
determines
factors'
weights
in
service
evaluation.
A
Robustness
test
validates
model.
research
refines
system,
guiding
delivery-scenario
assessment.
Its
findings
offer
theoretical
practical
insights
optimizing
boosting
customer
satisfaction,
fostering
industry's
sustainable
growth.
Journal of Hospitality and Tourism Technology,
Journal Year:
2025,
Volume and Issue:
unknown
Published: March 12, 2025
Purpose
This
study
aims
to
explore
customer
reactions
using
chatbots
in
the
airline
industry
and
understand
psychological
factors
influencing
their
preferences.
Design/methodology/approach
Study
1
assesses
attitudes
toward
human
versus
chatbot
service
agents
interactions
with
social
presence
theory
as
theoretical
foundation
corroborate
prior
research,
whereas
2
applies
motivated
action
analyze
impact
of
an
individual’s
goal
orientation
traits
(process
outcome)
related
acceptance.
Findings
Results
indicate
that
individuals
outcome-focused
personality
show
a
preference
for
when
addressing
issues,
suggesting
significantly
technology
Originality/value
research
contributes
new
insights
into
understudied
area
predispositions
affecting
acceptance
scenarios
within
industry.
