Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance DOI
Ruoran Liu,

Jin-Xing Hao,

Yu Yan

et al.

Journal of Retailing and Consumer Services, Journal Year: 2025, Volume and Issue: 85, P. 104299 - 104299

Published: April 19, 2025

Language: Английский

Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance DOI
Ruoran Liu,

Jin-Xing Hao,

Yu Yan

et al.

Journal of Retailing and Consumer Services, Journal Year: 2025, Volume and Issue: 85, P. 104299 - 104299

Published: April 19, 2025

Language: Английский

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