International Journal of Human-Computer Interaction,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 13
Published: Oct. 14, 2024
The
commercialization
of
artificial
intelligence
(AI)
in
healthcare
is
accelerating,
yet
academic
research
on
its
users
remains
scarce.
To
what
extent
are
they
willing
to
disclose
personal
health
privacy
AI
doctors
compared
traditional
human
doctors?
What
factors
shaping
these
decisions?
lack
user
has
left
questions
unanswered.
This
article,
based
calculus
theory,
conducted
a
multi-factorial
between-subjects
online
experiment
(N
=
582)
with
2
(medical
provider:
vs.
human)
×
(emotional
support:
low
high)
(information
sensitivity:
design.
results
indicated
that
lead
participants
perceive
both
lower
benefits
and
risks.
Emotional
support
not
always
beneficial.
On
one
hand,
high
emotional
can
provide
patients
more
benefits,
but
the
other
it
also
poses
higher
levels
Additionally,
responses
from
could
enhance
patients'
trust,
willingness
privacy,
while
opposite
was
observed
for
doctors.
Journal of Knowledge Management,
Journal Year:
2023,
Volume and Issue:
28(3), P. 763 - 788
Published: June 29, 2023
Purpose
Effectively
engaging
patients
is
critical
for
the
sustainable
development
of
online
health
communities
(OHCs).
Although
physicians’
general
knowledge-sharing,
which
free
to
public,
represents
essential
resources
OHCs
that
have
been
shown
promote
patient
engagement,
little
known
about
whether
such
knowledge-sharing
can
backfire
when
superfluous
perceived
as
overwhelming
and
anxiety-provoking.
Thus,
this
study
aims
gain
a
comprehensive
understanding
role
in
by
exploring
spillover
effects
depth
breadth
on
engagement.
Design/methodology/approach
The
research
model
established
based
knowledge-based
view
literature
OHCs.
Then
authors
test
associated
hypotheses
with
objective
data
from
leading
OHC.
Findings
counterintuitive,
findings
revealed
an
inverted
U-shape
relationship
between
(depth
knowledge-sharing)
engagement
positively
number
patients.
Specifically,
positive
increase
then
decrease
quantity
grows.
In
addition,
offline
professional
status
negatively
moderated
these
curvilinear
relationships.
Originality/value
This
further
enriches
operations
novel
perspective
while
also
offering
significant
specific
implications
practitioners.
Industrial Management & Data Systems,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Feb. 2, 2025
Purpose
The
purpose
of
this
study
is
to
investigate
whether
the
convergence
linguistic
features
between
physicians
and
patients
with
chronic
diseases
facilitates
effectiveness
physician–patient
communication
in
online
health
communities
(OHCs).
Drawing
on
accommodation
theory
(CAT),
authors
develop
a
research
model
that
illustrates
how
semantic
(language
concreteness
emotional
intensity)
stylistic
style)
influence
patient
satisfaction
compliance.
also
incorporates
moderating
effects
physician's
social
status
patients'
complications.
Design/methodology/approach
data,
collected
from
prominent
platform
China,
include
15,448
consultation
records
over
five
years.
logistic
regression
leveraged
test
hypotheses.
Findings
findings
reveal
convergent
features,
such
as
language
intensity,
along
like
style,
enhance
satisfaction,
which
turn
leads
increased
Additionally,
physician’s
strengthens
effect
intensity
but
weakens
concreteness.
has
no
significant
impact
link
style
satisfaction.
Patients'
complications
weaken
their
Originality/value
This
contributes
CAT
OHC
literature
by
enhancing
understanding
role
provides
managerial
implications
for
accommodate
communicative
styles
toward
improve
Healthcare,
Journal Year:
2025,
Volume and Issue:
13(5), P. 540 - 540
Published: March 3, 2025
Background/Objectives:
Online
medical
consultation
(OMC)
platforms
have
become
an
essential
tool
for
facilitating
communication
between
doctors
and
patients,
providing
efficient
way
patients
to
access
healthcare
services.
However,
research
on
the
key
drivers
of
patient
satisfaction
within
this
context
remains
limited.
This
study
aims
identify
prioritize
factors
influencing
OMC
platforms,
with
a
focus
Chinese
"Chunyu
Doctor"
app
as
case
study.
Methods:
Data
from
comments
were
collected
analyzed
using
grounded
theory
satisfaction.
The
decision-making
trial
evaluation
laboratory
(DEMATEL)
method
was
then
applied
assess
satisfaction,
identifying
determinants
complex
set
potential
influences.
Results:
identified
11
out
23
that
significantly
impact
These
include
provide
professional
treatment
plans,
accurately
understand
patients'
concerns,
explain
advise
prescriptions,
personally
respond,
comprehensive
replies,
cost-effectiveness,
fees,
effectiveness
outcomes,
reasonableness
doctors'
process,
avoidance
templated
responses
by
doctors,
alignment
expectations.
Conclusions:
enriches
understanding
in
online
consultations.
findings
offer
theoretical
insights
future
practical
implications
enhancing
management
development
improving
quality
services,
boosting
Journal of theoretical and applied electronic commerce research,
Journal Year:
2025,
Volume and Issue:
20(2), P. 87 - 87
Published: May 1, 2025
This
study
investigates
the
spillover
effects
of
physicians’
prosocial
behavior,
specifically
knowledge
sharing,
on
paid
consultations
other
physicians
within
same
specialty
and
offline
hospital.
Using
data
from
an
online
healthcare
platform,
we
apply
propensity
score
matching
to
explore
how
sharing
medical
by
influences
consultation
outcomes
their
colleagues.
The
results
reveal
significant
positive
effects,
indicating
that
behavior
benefits
institution,
thereby
enhancing
collaboration
ecosystem.
effect
is
stronger
hospital’s
suggesting
has
a
more
localized
impact
institution.
Furthermore,
examines
heterogeneity
across
both
physician-level
characteristics
(e.g.,
popularity,
title,
price,
gender)
contextual
factors
type,
hospital
level,
wait
time,
regional
GDP).
findings
show
magnitude
direction
differ
subgroup,
shaped
professional
visibility,
authority,
organizational
structure.
These
insights
contribute
understanding
can
foster
benefit
networks
beyond
individual
physicians,
offering
practical
implications
for
platforms,
administrators,
policymakers.
Aslib Journal of Information Management,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Sept. 27, 2024
Purpose
As
the
new
frontier
in
online
healthcare
innovation,
mobile
health
consultation
(MHC)
is
transforming
how
traditional
delivered.
Despite
being
known
on
a
large
scale
for
its
benefits,
MHC
still
faces
consumer
resistance.
technology-enabled
service,
so
an
in-depth
analysis
of
resistance
from
perspective
technology
crucial
to
enhance
service
adoption.
This
study
sought
determine
mechanism
by
which
two
information
(IT)-specific
traits
–
IT
affordance
and
identity
influence
during
consumer–platform
interactions.
Design/methodology/approach
We
used
Credamo
platform
gather
data
786
users
with
medical
consulting
experience
validate
resulting
relationships.
Findings
Based
partial
least
squares
structural
equation
modeling,
three
six
affordances
(visibility,
searching
guidance
shopping)
exerted
significant
positive
identity,
while
trigger
attending
association
had
no
effect
identity.
Persistence
was
negatively
associated
influenced
MHC.
Originality/value
Academically,
this
empirical
paper
primarily
contributes
literature
theory
Practically,
several
valuable
platforms
provided.
Health Communication,
Journal Year:
2024,
Volume and Issue:
39(13), P. 3258 - 3271
Published: Feb. 5, 2024
The
convenience
of
mobile
devices
has
driven
the
widespread
use
voice
technology
in
health
communication,
significantly
improving
timeliness
online
service.
However,
issue
listening
to
therapeutic
content,
which
requires
great
cognitive
effort
and
may
exceed
patient's
information
processing
capacity
(i.e.,
overload),
is
concern.
Based
on
theory,
this
study
reports
how
physicians'
characteristics
(pitch
range
filled
pauses)
affect
patient
satisfaction.
We
obtained
10,585
consultation
records
1,416
doctors
from
China's
largest
mHealth
platform
analyzed
them
using
audio
mining
empirical
methods.
Results
showed
that
pitch
(β
=
0.0539,
