Tourism and Hospitality Research,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Jan. 8, 2025
Over
the
past
two
decades,
technology
adoption
has
surged,
with
businesses
leveraging
innovations
like
chatbots
to
enhance
customer
experiences.
Sustainability
concerns
have
also
escalated,
particularly
in
hospitality
sector.
Recognizing
importance
of
resource
mindfulness
and
catering
digitally
savvy,
eco-conscious
young
consumers,
there
is
a
need
find
way
use
encourage
pro-environmental
behavior
among
hotel
guests.
Therefore,
this
study
investigates
how
anthropomorphic
chatbot
concierges
willingness
partake
sustainable
practices
With
sample
size
346,
confirms
positive
significant
relationship
between
concierge
guests
practices,
which
mediated
by
hedonic
motivation
experience.
The
findings
contribute
SEEK
Model
value
theory,
offering
practical
insights
for
marketers
develop
competitive
edge
cultivate
an
environmentally
responsible
brand
image.
Business Strategy and the Environment,
Journal Year:
2021,
Volume and Issue:
30(4), P. 2224 - 2240
Published: March 2, 2021
Abstract
Issues
regarding
green
restaurants
have
received
significant
scholarly
and
practitioner
attention
in
the
last
decade,
particularly
concerning
why
consumers
adopt
restaurants.
Although
several
reviews
exist
on
hospitality,
a
comprehensive
review
of
literature
consumers'
restaurant
adoption
is
currently
lacking.
The
following
systematic
examines
50
research
studies
published
consumer
services
to
address
this
gap
accordingly.
Through
detailed
content
analysis,
profile
thematic
analysis
are
presented.
further
identifies
four
key
foci:
(a)
behavior
variables
studied,
(b)
antecedents
internal
consumer,
(c)
due
perception
external
factors,
(d)
moderators.
Limitations
gaps
from
each
themes
offered
with
potential
future
questions.
novelty
lies
development
“green
framework”
that
cuts
across
multiple
theoretical
perspectives
summarize
services.
Economic Research-Ekonomska Istraživanja,
Journal Year:
2022,
Volume and Issue:
36(2)
Published: Sept. 20, 2022
Recently,
purchasing
intention
towards
green
products
has
gained
global
attention
due
to
their
extensive
use
and
high
environmental
issues.
Thus,
the
current
article
investigates
concern,
knowledge,
product,
eco-innovation
influence
on
purchase
of
in
Taiwan
industry.
The
research
also
examines
mediating
role
consumers'
among
concerns
eco-innovation,
intention.
used
questionnaires
collect
primary
data
from
sampled
population.
To
examine
hypothesis,
PLS
methodology
was
adopted.
results
indicated
that
have
a
positive
association
with
findings
exposed
consumer
significantly
positively
mediates
paper
proposed
some
guidelines
practitioners
which
help
them
development
green-related
policies
increase
Journal of Retailing and Consumer Services,
Journal Year:
2023,
Volume and Issue:
76, P. 103593 - 103593
Published: Oct. 14, 2023
Consumers'
concerns
about
environmental
degradation
and
its
impact
on
themselves,
others,
living
organisms
are
well-documented.
However,
research
has
yet
to
examine
how
these
influence
consumers'
anticipated
emotions
sustainable
consumption
intentions,
despite
the
central
role
of
affective
states
in
forming
intentions.
Furthermore,
mechanism
through
which
translate
into
intentions
not
been
thoroughly
addressed
literature;
nor
regulatory
focus
future-oriented
context
explored.
Building
literature
concerns,
emotions,
focus,
this
study
investigates
explain
their
positive
negative
factors
collectively
towards
consumption.
The
findings,
based
a
randomly
selected
sample
764
South
African
consumers,
reveal
that
play
crucial
shaping
turn
findings
show
relationship
between
is
moderated
by
orientation.
highlight
implications
for
theory
practice,
offering
insights
practitioners
policymakers
design
interventions
address
emotional
responses
order
promote
behaviours.
British Food Journal,
Journal Year:
2023,
Volume and Issue:
125(13), P. 330 - 351
Published: April 1, 2023
Purpose
This
research
aims
to
examine
Generation
Z's
perspectives
of
sustainable
consumption
in
food
tourism
experiences,
considering
the
drivers
on
tourists'
behavioural
intents
and
basing
its
analysis
value-attitude-behaviour
model
norm
activation
theory.
Design/methodology/approach
Using
a
qualitative
design,
27
online
surveys
were
conducted
with
Z
travellers
who
are
also
active
social
media.
Findings
Results
show
that
while
they
aware
environmental
knowledge
ethical
choices
think
improves
individual
wellbeing,
sustainability
is
limited
by
factors
such
as
time
budget.
Also,
results
reveal
eating
habits
people
more
when
eat
at
home
than
travel.
Theoretical
practical
implications
for
management
marketing
described.
Originality/value
While
has
been
largely
investigated
recent
years,
little
previous
focused
relationships
between
daily
behaviours
especially
from
perspective
individuals
influence
media
decisions.
Journal of Travel & Tourism Marketing,
Journal Year:
2024,
Volume and Issue:
41(4), P. 508 - 537
Published: April 1, 2024
This
paper
delves
into
the
realm
of
green
restaurants,
which
seamlessly
combine
environmentally
conscious
practices
with
culinary
excellence.
It
scrutinized
106
reputable
hospitality
and
tourism
articles
using
systematic
literature
review
methods.
The
analysis,
featuring
descriptive
examination
topic
modeling,
revealed
significant
developments
in
restaurant
research
highlighted
their
potential
to
address
sustainability
challenges.
Employing
an
adapted
TCCM
framework
(Theory,
Context,
Characteristics,
Methodology),
suggests
new
directions,
placing
a
heightened
focus
on
"characteristics"
aspect
align
academic
insights
global
priorities
industry
requirements.
promotes
actionable
collaborative
strategies
for
eco-friendly
restaurants.
Journal of Travel & Tourism Marketing,
Journal Year:
2024,
Volume and Issue:
41(4), P. 559 - 577
Published: April 1, 2024
This
study
investigated
the
Chinese
millennials'
perspectives
of
tourism
sustainability
using
Hofstede's
five-dimensional
model.
It
examined
relationship
between
their
environmental
attitudes
and
hedonic/utilitarian
values.
According
to
findings,
collectivism
had
a
positive
impact
on
pro-environmental
attitude,
evident
in
both
preferences
behaviors.
Large
power
distance
as
well
high
tolerance
for
uncertainty,
conversely,
resulted
less
attitude.
Simultaneously,
masculinity,
expressed
tendency
obtain
more
profit
advance,
was
harmful.
research
adds
greater
understanding
cultural
individual
values
suggests
marketing
strategies
advocate
environmentally
conscious
