Riding on uncertainty: Leveraging human agents and service robots during service delivery DOI
Janelle Chan, Irene Cheng Chu Chan,

Lai Wah Lam

et al.

International Journal of Hospitality Management, Journal Year: 2024, Volume and Issue: 125, P. 104000 - 104000

Published: Nov. 25, 2024

Language: Английский

Handwritten typeface effect of souvenirs: The influence of human presence, perceived authenticity, product types, and consumption goals DOI
Yongrui Guo, Xiaotian Cui, Yuzong Zhao

et al.

Journal of Hospitality and Tourism Management, Journal Year: 2024, Volume and Issue: 58, P. 345 - 353

Published: Feb. 21, 2024

Language: Английский

Citations

7

Tourists prefer competent appearance robot over warm one: The effect of busyness perception DOI
Chen Yang, Xiaogang Xu

Journal of Hospitality and Tourism Management, Journal Year: 2024, Volume and Issue: 60, P. 152 - 163

Published: July 11, 2024

Language: Английский

Citations

6

Communicate like humans? Anthropomorphism and hotel consumers’ willingness to pay a premium price DOI Open Access
Fangxuan Li, Qianqian Su,

Jiantao Guan

et al.

Journal of Hospitality and Tourism Management, Journal Year: 2023, Volume and Issue: 56, P. 482 - 492

Published: Aug. 17, 2023

Language: Английский

Citations

16

The perceived credibility of human-like social robots: virtual influencers in a luxury and multicultural context DOI
Elodie de Boissieu, Patricia Baudier

Journal of Organizational Change Management, Journal Year: 2023, Volume and Issue: 36(7), P. 1163 - 1179

Published: Aug. 10, 2023

Purpose Social robots are invading our daily lives. Recently, thanks to artificial intelligence, humanoid social have been developed and influence individuals on media. This paper aims understand the perception of luxury consumers regarding human-like virtual influencers (VI) in a multicultural context. Design/methodology/approach Conducting qualitative method, authors interviewed 32 Chinese French products from Gen-Z millennial generation about their human VI after following them media specific platforms. Findings Using source credibility theory, this research unveils different ways which perceive according physical or content attractiveness, expertise, similarities trustworthiness. The results suggest that by millennials is closely related cultural setting familiarity technology Originality/value Considering millennials' willing for para-social interactions given importance emotions displayed VI, intercultural empirical study introduces ambivalence versus digital

Language: Английский

Citations

11

Rethinking Travel Companionship: An Alternative Conceptual Model and Future Research Agenda DOI Creative Commons
Biqiang Liu, Brent Moyle, Anna Kralj

et al.

Journal of Hospitality & Tourism Research, Journal Year: 2024, Volume and Issue: unknown

Published: June 5, 2024

Travel companionship is commonplace across tourism industries, with existing discourse exclusively emphasizing positive downstream outcomes. However, limited studies have provided a potential counterpoint to the outcomes embedded in scholarly work associated travel companionship. This research, building on interdisciplinary insights, aims create comprehensive perspective companionship, elucidating conditions where can trigger negative evaluations of shared experiences. Emergent findings from systematic narrative review identified three core research streams that focused characteristics decision makers, relationships between companion and experience type. Drawing self-construal theory, impression management economy paradigm, theoretically justifiable caveats were developed illuminate underlying psychological mechanisms companionship-induced An alternative model underpinned by testable propositions proposed. Future should move towards articulation theory

Language: Английский

Citations

4

Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs DOI Creative Commons
Andrew E. Wilson,

Lura Forcum,

Michael Giebelhausen

et al.

Cornell Hospitality Quarterly, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 4, 2025

The development and adoption of artificial intelligence (AI) robotic technologies in the foodservice industry has expanded dramatically. economic benefits such are likely to be similar those experienced by other sectors, as manufacturing. However, unlike many appeal restaurants involves consumer perceptions making product. In particular, we argue that—especially craft food contexts—consumers expect prepared “with love.” As robots intuitively incapable doing so, restaurateurs face a conundrum: how take advantage chefs, while maintaining that meals with love? We test series potential interventions aimed at overcoming gap find AI-enabled (i.e., chat-based) relationship-building between robot chefs restaurant patrons is most effective option. fact, our intervention fully closes preferences for human relative chefs. Additional managerial theoretical implications discussed.

Language: Английский

Citations

0

Barista robots with human appeal: Unraveling the impact of anthropomorphism, human presence, and perceived financial constraints on consumer behavior DOI
Heewon Kim, Soona Park, Jaehee Gim

et al.

International Journal of Hospitality Management, Journal Year: 2024, Volume and Issue: 122, P. 103849 - 103849

Published: July 20, 2024

Language: Английский

Citations

2

Enhancing perceived usefulness in travel sharing: The role of construal-level congruence in text-image content DOI
Huili Yan, Yuzhi Wei, Hao Xiong

et al.

Journal of Hospitality and Tourism Management, Journal Year: 2024, Volume and Issue: 61, P. 135 - 144

Published: Oct. 8, 2024

Language: Английский

Citations

2

Influence of mortality threats on anthropomorphized brand attitude: role of control and connectedness motives DOI
Liang Xiang, Hyun Jung Park

Journal of Product & Brand Management, Journal Year: 2024, Volume and Issue: unknown

Published: Nov. 18, 2024

Purpose This study aims to provide a new perspective on the impact of mortality threats consumer behavior through lens brand anthropomorphism. It examines mediating effects control and connectedness motives moderating roles relationship between mediators attitudes. Design/methodology/approach A preliminary explored pandemic-induced attitudes toward anthropomorphized brands. Study 1 investigated underlying mechanism, 2 examined servant or partner roles. 3 confirmed threat effect anthropomorphic in absence pandemic. Findings The revealed that enhanced desire for connectedness, which strengthened results also indicated matching motivations anthropomorphism Originality/value research offers novel insights into non-pandemic contexts motives. highlights influence these psychological needs responses provides management during crisis.

Language: Английский

Citations

0

Riding on uncertainty: Leveraging human agents and service robots during service delivery DOI
Janelle Chan, Irene Cheng Chu Chan,

Lai Wah Lam

et al.

International Journal of Hospitality Management, Journal Year: 2024, Volume and Issue: 125, P. 104000 - 104000

Published: Nov. 25, 2024

Language: Английский

Citations

0