The influence of indigenous culture practices in augmenting the hybrid payment system: a case study of distributor-retailer dyads in Pakistani small and medium enterprises DOI
Khan Burhan Khan, Noor Ismawati Jaafar,

Shamshul Bahri Zakaria

et al.

Qualitative Research in Financial Markets, Journal Year: 2025, Volume and Issue: unknown

Published: April 11, 2025

Purpose The study aims to understand that despite operating on a hybrid payment system (HPS) combines manual and electronic transactions, developing countries still manage their transactions successfully. broadens the relationship between culture beyond established theoretical models gives new perspective by highlighting support of local indigenous HPS. Design/methodology/approach paper opted use interpretive case methodology using 12 in-depth semi-structured interviews collect data from distributors-retailers’ dyads, in marble industry Khyber Pakhtunkhwa (KPK), Pakistan. Findings findings shed light role cultural practice Pakhtunwali augmenting elaborate how limitations HPS are overcome with help Pakhtunwali. Practical implications will managers owners small firms facing challenge technology constraints usefully practices system. Originality/value This makes valuable contribution existing literature Culture information systems general particularly systems, focusing particular interplay Pakhtunwali, an To best authors’ knowledge, this is first examine supporting medium enterprises

Language: Английский

Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior DOI Open Access
Jure Erjavec, Anton Manfreda

Journal of Retailing and Consumer Services, Journal Year: 2021, Volume and Issue: 65, P. 102867 - 102867

Published: Dec. 4, 2021

Language: Английский

Citations

196
The evolution of social media influence - A literature review and research agenda DOI Creative Commons
Purva Grover, Arpan Kumar Kar, Yogesh K. Dwivedi

et al.

International Journal of Information Management Data Insights, Journal Year: 2022, Volume and Issue: 2(2), P. 100116 - 100116

Published: Sept. 11, 2022

Every aspect of human activities has been influenced by social media, but how this influence is affecting individual decision making in different context had not studied yet. This article tries to investigate media influences at level with respect contexts such as organization, marketplace, and environment. 132 articles selected for the review process. The findings have presented using lens Theory, Context, Characteristics Methodology. presents phenomenon within an individual. concludes highlighting literature gaps future research directions. makes relevant contribution field computer mediated communications.

Language: Английский

Citations

71
The impact of blockchain technology on the online purchase behavior of green agricultural products DOI

Hua Liu,

Ruili Ma, Guangyao He

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 74, P. 103387 - 103387

Published: May 4, 2023

Language: Английский

Citations

51
Demystification and Actualisation of Data Saturation in Qualitative Research Through Thematic Analysis DOI Creative Commons
Muhammad Naeem, Wilson Ozuem, Kerry E. Howell

et al.

International Journal of Qualitative Methods, Journal Year: 2024, Volume and Issue: 23

Published: Jan. 1, 2024

The concept of saturation in qualitative research is a widely debated topic. Saturation refers to the point at which no new data or themes are emerging from set, indicates that have been fully explored. It considered an important as it helps ensure findings robust and being used their full potential achieve aim. Saturation, further observation will not lead discovery more information related questions, aspect research. However, there some mystification semantic debate surrounding term saturation, always clear how many rounds needed reach what criteria make determination during thematic analysis process. This paper focuses on actualisation context develops systematic approach using justify contribution Consequently, we introduce distinct model help researchers through refining expanding existing quotations, codes, concepts necessary.

Language: Английский

Citations

48
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand DOI
Jedsada Wongsansukcharoen

Journal of Retailing and Consumer Services, Journal Year: 2021, Volume and Issue: 64, P. 102826 - 102826

Published: Nov. 9, 2021

Language: Английский

Citations

91
Factors influencing the adoption of internet banking: An integration of ISSM and UTAUT with price value and perceived risk DOI Creative Commons
Mohammed Amin Almaiah, Ali Mugahed Al-Rahmi, Fahad Alturise

et al.

Frontiers in Psychology, Journal Year: 2022, Volume and Issue: 13

Published: Sept. 1, 2022

The investigation of users' satisfactions and intentions in using the services provided by commercial banks needs to be focused on internet banking, since this is widely used banking service. This paper analyzed behavioral Malaysian customers Internet Banking, applying Information System Success Model (ISSM) integration adoption application technology (UTAUT) theory. Some criteria, which were taken into consideration, are as follows: perceived Risk (PR), facilitating Conditions (FC), Price (PV), Performance expectancy (PE), Quality (IQ), Service (SEQ), (SQ). These aspects important measure customers' satisfaction behavior toward Online Banking. A sample 362 valid responses, consisting who E-Banking, was for purpose data collection. relationship between factors influencing their contentment Banking investigated. In order evaluate this, a model called “Structural Equation (SEM)” developed used. Findings showed that most users satisfied with system. Hence, it proves generally accepted community. However, current research solely Therefore, may provide necessary grounds study accreditation, some useful information practitioners, policy makers, researchers improve system online Malaysia only. For future study, more well-structured research, can accommodate global need, would required.

Language: Английский

Citations

63
Exploring factors affecting mobile-banking app adoption: a perspective from adaptive structuration theory DOI
Ahsan Ali, Abdul Hameed, Muhammad Farrukh Moin

et al.

Aslib Journal of Information Management, Journal Year: 2022, Volume and Issue: 75(4), P. 773 - 795

Published: March 7, 2022

Purpose The study has two aims: first, it aimed to investigate the impact of contextual factors (such as information quality, service system trust in applications (app) and COVID-19 health anxiety) on intention use Mobile Payment (MP) app, subsequently, actual app. Second, aim this is whether threat a moderating influence relationship between customers' intent MP app Design/methodology/approach data are collected through an online survey from 341 Banking (MB) users Pakistan empirically analyze anxiety threat, intentions MB-app MB-app. Findings empirical analysis shows that positively related MB-app, consequently affect Furthermore, results demonstrate moderates Originality/value Although, prior research established positive mobile apps customer consumer satisfaction. Yet, not clear which customers adopt This contributes MB-apps based adaptive structuration theory examines technological collectively explain when how individuals decide

Language: Английский

Citations

50
Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity DOI Creative Commons
Gomaa Agag, Sameh Aboul-Dahab, Yasser Moustafa Shehawy

et al.

Journal of Retailing and Consumer Services, Journal Year: 2022, Volume and Issue: 67, P. 102964 - 102964

Published: Feb. 21, 2022

This study explores the influence of intra-pandemic perceptions on travellers' post-pandemic hotel booking behaviour among crisis-resistant travellers and crisis-sensitive groups. It also examines moderating role mortality threats religiosity these behaviours. We collected quantitative data utilising survey method via questionnaires to address various levels research. used PLS-SEM evaluate our proposed model. from 1580 who had booked hotels in Egypt. Our indicated that perception has a stronger effect behaviours if are less religious feel deeply threatened by idea their own level mortality. Moreover, it revealed association with planned for chose cancel plans. emergency public information plays critical influencing behaviour. offers effective strategies aid hospitality tourism practitioners when risky threating situations such as COVID-19 arise, specifically period response recovery.

Language: Английский

Citations

42
Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences DOI

Usman Aslam

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 74, P. 103377 - 103377

Published: May 10, 2023

Language: Английский

Citations

33
Financial innovation and bank financial performance: Evidence from Nigerian deposit money banks DOI Creative Commons

Olawale Ashiru,

Gift Balogun,

Oluseun Paseda

et al.

Research in Globalization, Journal Year: 2023, Volume and Issue: 6, P. 100120 - 100120

Published: Feb. 10, 2023

Since the global financial crisis of 2008, there has been increasing attention on impact innovation (FI) services industry. Despite wide consensus benefits to real economy, made FI a focus re-evaluation and re-conceptualization. can be accomplished through deployment branchless banking system technological adoption. The objective this study is investigate mobile, internet, automated teller machines (ATMs) banks' performance. Schumpeter's Theory Innovation Diffusion constraint-induced theories underpin study. Utilizing data for 2012 2021 period because availability, considers causal effect commercial bank performance via Granger causality test. entire 24 deposit money banks in Nigeria constitute study's population. Secondary were gathered over from NDIC annual reports, Inter-Bank Settlement System (NIBSS), Central Bank statistical bulletins (2012-2021). Based ARDL model analysis, POS service greatest large volume value transaction witnessed sector. Thus, more mobile e-banking should available. usage ATMs, banking, credit debit cards, online agency have positive short run long substantial Nigeria, except National Electronic Fund Transfer (NEFT) NIBSS Instant Payments (NIP) according empirical results.

Language: Английский

Citations

25