The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service

Innovation and Green Development, Journal Year: 2023, Volume and Issue: 3(2), P. 100120 - 100120

Published: Dec. 29, 2023

The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on satisfaction e-consumers regarding banking technologies and services offered by their respective banks. Three hundred fifty-five data were administered using structural equation modeling technique to examine hypothesis. results indicated three dimensions exhibited positive statistically significant relationship consumers' services. remaining two (Responsiveness Empathy) displayed negative but association. In context satisfaction, it was observed that all factors except 'Reliability,' 'Responsiveness,' 'Empathy' association during pandemic situation. This research provides new perspective for countries sensitive committed enhancing green development strategies embracing technological advancements, particularly challenging circumstances like pandemic.

Language: Английский

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Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective

Cogent Social Sciences, Journal Year: 2024, Volume and Issue: 10(1)

Published: Jan. 23, 2024

Online service quality acts as a lever that providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth adoption of internet banking during COVID-19 pandemic, purpose this study was evaluate antecedents among banks Zimbabwe post pandemic. Grounded expectancy-disconfirmation theory, adopts an explanatory research design and quantitative approach. Data collected using convenience sampling hand-administered questionnaires. Covariance based Structural Equation Modelling (SEM) SPSS AMOS examined 261 valid responses. The findings revealed positive impact e-banking on satisfaction e-word mouth. E-customer also positively influenced mouth retention. results were confirmatory effect paper reveals although significant enforced through regulations, responsive enough install requisite infrastructure. Thus, pandemic experiences have induced confirmation consequentially satisfaction, e-WOM e-retention. therefore flags important antecedent role To promote era Zimbabwe, need maximize perceived quality.

Language: Английский

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Energy Losses Due to Imperfect Payment Infrastructure and Payment Instruments

Energies, Journal Year: 2021, Volume and Issue: 14(24), P. 8213 - 8213

Published: Dec. 7, 2021

One of the strategic objectives European Union is a reduction in greenhouse gas emissions and improvement energy efficiency by at least 32.5% different areas economy 2030. However, little known about impact payment retail on consumption. The purpose this paper to assess chain losses time energy, therefore financial losses, that occur due imperfection infrastructure instruments using data cashiers’ working time. research based regression analysis method, where cost per transaction considered study as function number customers hour cost. results panel models highlight has negative transaction. Furthermore, modern means methods payment, including cryptocurrencies, do not solve problem excessive it takes service payments, which entails waste money. empirical give valuable insights into how best organise achieve lower costs improve infrastructure.

Language: Английский

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Followership behavior and corporate social responsibility disclosure: Analysis and implications for sustainability research

Journal of Cleaner Production, Journal Year: 2022, Volume and Issue: 360, P. 132151 - 132151

Published: May 12, 2022

Language: Английский

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Brand bank attachment to loyalty in digital banking services: mediated by psychological engagement with service platforms and moderated by platform types

International Journal of Bank Marketing, Journal Year: 2022, Volume and Issue: 40(4), P. 679 - 700

Published: Feb. 1, 2022

Purpose Various digital banking platforms (website and apps) are offered to bank customers in order create an experiential service, which is essential retaining generating brand loyalty. The current study aims examine the dynamics of customer emotional experience generated during service delivery investigate effect psychological engagement with various platform types on loyalty creation. Design/methodology/approach A conceptual framework was constructed. Data were collected from through a web-based survey conducted via online Internet panel. It involved 502 participants. employs path analysis method using structural equation modeling. Findings empirical results suggest that there two paths attachment loyalty: direct indirect shaped by platforms. Additionally, it found vs used determined magnitude impact Practical implications This research claims features services sufficient enhance affective responses maintain long-lasting relationships customers. Using psychologically engaging customers, this goal can be achieved. well designed apps improve interaction subsequently Originality/value facilitates better understanding customer's emotional–psychological state delivery. Its novelty contribution literature focus notion mediated moderated type used.

Language: Английский

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Digitization and Financial Performance of Banking Sectors Facing COVID-19 Challenges in Central and Eastern European Countries

Electronics, Journal Year: 2022, Volume and Issue: 11(21), P. 3483 - 3483

Published: Oct. 26, 2022

The COVID-19 pandemic deeply impacted not only human wealth but also all segments of the economy as well field technology. Thus, purpose this paper was to analyze effects that crisis and digitization have had on financial performance banks in Central Eastern European Union countries (CEEC) during 2010–2021 period. In order capture an overview banking systems 10 CEECs, we used three variables—ROA, ROE NPL—as reference indicators. highlight impact systems, number reported cases a variable, digitization, indicators automated teller machines (ATMs) per 100,000 adults, certificates secure internet servers, credit cards, debit percentage individuals using banking, commercial bank branches adults. generated by virus CEECs is outlined through regression models robust model. obtained results show that, infection rates with increased, measured ROA decreased. Regarding performance, note increase use security servers positive banks. study are useful for product development departments, who should consider important role increasing services thus design new digital products or ways expand existing ones larger scale.

Language: Английский

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Using Online Grocery Applications during the COVID-19 Pandemic: Their Relationship with Open Innovation

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2022, Volume and Issue: 8(2), P. 93 - 93

Published: May 16, 2022

This present research examines the behavioral intentions of Filipinos to use online grocery applications during novel COVID-19 pandemic. The study proposes an integration health belief model (HBM) and Unified Theory Acceptance Use Technology (UTAUT2) identify factors affecting acceptance usage in terms impact risk for COVID-19. To accurately measure their relationship behavior, a questionnaire was developed distributed 373 residents Philippines. Partial least squares structural equation modeling (PLS-SEM) applied as analytical method this study. results revealed that performance expectancy, perceived benefits, severity, cues action significantly influenced apps study's findings can be utilized theoretical framework future researchers consumer behavior; e-commerce developers; industry retailers, enhance innovation services applications. may also used capitalized on by investors managers apply strategizing when developing marketing among consumers. Moreover, adopted other markets, even different counties. Further practical aspects are discussed paper.

Language: Английский

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Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 75, P. 103452 - 103452

Published: June 25, 2023

Language: Английский

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The Impact of the COVID-19 Pandemic on the Banking Sector

Management Dynamics in the Knowledge Economy, Journal Year: 2021, Volume and Issue: 9(2), P. 205 - 223

Published: June 1, 2021

Abstract The purpose of this paper is to contribute the academic research in management field, by exploring banking strategies implemented during complex crises, with a focus on recent pandemic. To improve comprehension economic consequences COVID-19 pandemic we analyzed differences between crisis from 2008-2009 and induced system has always been at center both 2008 1930s, but time situation different because now, are facing that related systemic health issues. In previous banks were considered as part problem, they perceived solution. This approach increases role coronavirus adopted influence whole economy. changed world economy entirely impacted tremendously most businesses. plays an essential it key component point view. years, adapted continuously – reinvented keep up customer expectations need for cost reductions. accelerated digitalization although, innovation digital have important factor even before had started. We present furthermore opinion based narrative literature review summary elements redesign context. regarding its implications still developing since unfolding new experience world.

Language: Английский

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Online banking adoption in Spanish cities and towns. Finding differences through TAM application

Economic Research-Ekonomska Istraživanja, Journal Year: 2021, Volume and Issue: 35(1), P. 854 - 872

Published: July 9, 2021

This study aims to explore the differing online banking adoption in Spanish cities and towns through Technology Acceptance Model (TAM). paper is first unveil such differences between towns. Data was collected from Centre for Sociological Research analyzed with PLS-SEM SmartPLS. The model comprised perceived ease of use (PEOU), usefulness (PU), behaviour (UB) as variables directly associated. Perceived security (PS) included a mediator effects UB. Multi-group analysis (MGA) Importance-Performance Map Analysis (IPMA) were implemented. Most hypothesised direct indirect statistically significant found support both cities' towns' populations. PEOU did not present influence over PS. expected be different towns, although minimal. makes an outstanding contribution regarding sector's social responsibility, which may further studied mirror inclusive practices. It also corroborates importance PS that influences services use.

Language: Английский

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