Artificial intelligence in voice assistants: User benefits explored DOI
Minseong Kim, Jihye Kim

International Journal of Consumer Studies, Journal Year: 2024, Volume and Issue: 48(2)

Published: Feb. 7, 2024

Abstract This study demonstrates that consumers' perceptions of voice assistant device (VAD) elements promote psychological ownership and interface flow experience, resulting in satisfaction with, loyalty toward VADs. To end, this collected VAD users the United States conducted structural equation modeling to empirically examine relationships among variables. The empirical findings indicated perceived artificiality intelligence had significant influences on experience. In addition, results demonstrated resulted experience with VADs, significantly affecting customer Finally, a impact loyalty. Based findings, provided meaningful implications for marketing scholars practitioners.

Language: Английский

Determinants of Intention to Use ChatGPT for Educational Purposes: Findings from PLS-SEM and fsQCA DOI
Behzad Foroughi, Madugoda Gunaratnege Senali, Mohammad Iranmanesh

et al.

International Journal of Human-Computer Interaction, Journal Year: 2023, Volume and Issue: 40(17), P. 4501 - 4520

Published: June 29, 2023

ChatGPT can revolutionize education by enhancing student engagement and making learning more personalized. Drawing on UTAUT2, this study investigated determinants of intention to use for educational purposes. Data were gathered from 406 Malaysian students analyzed using a hybrid approach including "partial least squares" (PLS) "fuzzy-set qualitative comparative analysis" (fsQCA). PLS showed that performance expectancy, effort hedonic motivation, value significantly influence the ChatGPT. Furthermore, we found personal innovativeness information accuracy negatively moderate associations between its determinants. While demonstrated social influence, facilitating conditions, habit do not affect use, fsQCA revealed all factors might suggested eight combinations may lead high use. The results hold various implications developers, instructors, universities provide insights accelerating adoption.

Language: Английский

Citations

186

Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making DOI Creative Commons
Alexandre Sukhov, Margareta Friman, Lars E. Olsson

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 74, P. 103424 - 103424

Published: May 19, 2023

This study demonstrates the value of integrating different analytical perspectives to identify significant factors and characterize their importance. Specifically, we combine three methods – partial least squares structural equation modeling (PLS-SEM), necessary condition analysis (NCA), fuzzy set qualitative comparative (fsQCA) create an expanded process that enables informed decision-making. PLS-SEM identifies correlations between predictor outcome variables, NCA critical bottlenecks required for a specific outcome, fsQCA configurations conditions sufficient producing outcome. By applying this subjectively reported data on service quality perceived accessibility, collected from five Nordic cities, gain new insights into attracting aging population public transport. contributes better understanding nuances in data, which is valuable both research practice.

Language: Английский

Citations

76

How IT affordances influence customer engagement in live streaming commerce? A dual-stage analysis of PLS-SEM and fsQCA DOI

Yan Ying,

Hongquan Chen, Bingjia Shao

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 74, P. 103390 - 103390

Published: May 5, 2023

Language: Английский

Citations

59

Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility DOI
Wenshan Guo,

Qiangqiang Luo

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 73, P. 103353 - 103353

Published: April 21, 2023

Language: Английский

Citations

50

Social commerce and buying intention post COVID-19: Evidence from a hybrid approach based on SEM – fsQCA DOI
Ibrahim A. Elshaer, Mahmaod Alrawad, Abdalwali Lutfi

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 76, P. 103548 - 103548

Published: Sept. 6, 2023

Language: Английский

Citations

49

How commitment and platform adoption drive the e-commerce performance of SMEs: A mixed-method inquiry into e-commerce affordances DOI Creative Commons
Jacopo Ballerini, Dennis Herhausen, Alberto Ferraris

et al.

International Journal of Information Management, Journal Year: 2023, Volume and Issue: 72, P. 102649 - 102649

Published: April 14, 2023

To cope with the digital transition exacerbated by COVID-19 pandemic, managers of manufacturing small and medium enterprises (SMEs) need to adopt innovative practices face uncertain scenarios create long-term value, identified as transformational entrepreneurship practices. Among emerging technologies, platforms are shaping outgrowing e-commerce channel representing a potential opportunity for SMEs embrace transformation. Drawing on affordance theory, this research uses mixed method approach investigate how SMEs' commitment platform adoption stimulate actualization three affordances: consumer knowledge generation, internationalization, customer diversification. Based survey responses from 165 SME managers, we find that direct selling through owned websites actualizes generation indirect diversification agency third-party all affordances. The relationship between ecommerce performance is mediated internationalization but not A fsQCA analysis outlines seven configurations actualizing these affordances pairing different approaches degrees commitment. Finally, an open-ended questions 24 respondents complements study deeply interprets unique outlined.

Language: Английский

Citations

44

Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context DOI
Kumar Rohit, Amit Shankar, Gagan Katiyar

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 78, P. 103728 - 103728

Published: Jan. 26, 2024

Language: Английский

Citations

23

Consumer engagement with AI‐powered voice assistants: A behavioral reasoning perspective DOI Creative Commons
Fulya Açikgöz, Rodrigo Perez‐Vega, Fevzi Okumuş

et al.

Psychology and Marketing, Journal Year: 2023, Volume and Issue: 40(11), P. 2226 - 2243

Published: July 21, 2023

Abstract This study draws upon Behavioral Reasoning Theory and the Technology Acceptance Model to investigate consumer engagement with AI‐powered voice assistants. The creates a theoretical model examine effects of reasons for against using research exemplifies attitudes towards assistants willingness provide personal information as key constructs. current tests data from 491 assistant users via mTurk, we utilize multimethod analysis scheme including partial least squares technique fuzzy set qualitative comparative approach an assessment proposed model. Findings indicated that while privacy cynicism has negative impact attitude assistants, countervailing values trust, perceived usefulness, ease use have off‐setting positive impact. also highlights moderating role habit on behavioral mechanisms driving information. advances emerging literature respect privacy‐related factors engagement.

Language: Английский

Citations

40

Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services DOI
Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 76, P. 103586 - 103586

Published: Oct. 27, 2023

Language: Английский

Citations

32

Understanding the factors affecting consumers’ behaviour when purchasing refurbished products: A chaordic perspective DOI Creative Commons
Mansour Alyahya, Gomaa Agag,

Meqbel Aliedan

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 75, P. 103492 - 103492

Published: July 27, 2023

This paper seeks to develop an integrated conceptual framework explain the conditions that lead consumers' behaviour when purchasing refurbished products. Innovative methodology was used, including "fuzzy-set qualitative comparative analysis" (FsQCA), explore factors affecting in this regard. Data gathered from 472 consumers were used test suggested model. The results revealed ethical constructs (i.e., "moral obligation, moral accountability, outrage"), threat and coping appraisal variables perceived severity, venerability), value are key drivers of purchase findings also outrage, venerability, egoistic value, attitude necessary stimulate behaviour, while rewards, cost, altruistic although sufficient, not themselves necessary. study offers useful implications for retailers, re-manufacturers, which may help enhance their marketing strategies policies.

Language: Английский

Citations

31