How AI Brand Endorsers Influence Generation MZ’s Consumer Behavior in Metaverse Marketing Scenarios DOI Creative Commons
Junping Xu, Youjun Feng, Weidong Li

et al.

Journal of theoretical and applied electronic commerce research, Journal Year: 2025, Volume and Issue: 20(2), P. 82 - 82

Published: April 24, 2025

With the rapid development of metaverse technology in marketing field, it has become increasingly important to understand consumer purchase intentions for AI Brand Endorsers (AIBEs) within this digital environment. Based on cognitive–affective–behavioral (CAB) theory, study constructs a new theoretical framework explore key factors influencing AIBE-recommended products context metaverse. We conducted an online survey with 302 Generation MZ consumers who have purchasing experience, employing Partial Least Squares Structural Equation Modeling (PLS-SEM) in-depth data analysis and model evaluation. Additionally, we performed Multi-Group Analysis (MGA) reveal differences among various occupations generations. The findings indicate that attractiveness (ATT), anthropomorphism (ANT), interactivity (INT) significantly influence hedonic motivation (HM) social presence (SP). Furthermore, authenticity (AUT) positively affects both SP trust AIBEs (TAI). Consumer intention (PI) is impacted by but not directly influenced HM TAI. Notably, readiness (optimism innovativeness) influences PI does alter potential moderating effects HM, SP, This only broadens deepens application CAB theory also elucidates future research, providing practical implications guidance marketers enhance boost product sales.

Language: Английский

Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity DOI Creative Commons
Jasper David Brüns, Martin Meißner

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 79, P. 103790 - 103790

Published: March 12, 2024

Recent studies have demonstrated the potential of generative artificial intelligence (GenAI) in enhancing marketing content. However, its impact on consumer behavior has remained empirically untested. In response to social media platforms mandating disclosure GenAI content, we investigate how followers perceive brands that use for content creation. Drawing from literature algorithm aversion and brand authenticity, results three experimental indicate brands' adoption induces negative attitudinal behavioral follower reactions. These effects are mediated by followers' perceptions authenticity can be triggered disclosure. Negative reactions attenuated if is used assist humans creation rather than replace them through automation. Our findings underscore need nuance unlock economic benefits without compromising relationships with consumers.

Language: Английский

Citations

39

Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms DOI
Naeem Akhtar, Zahid Hameed, Tahir Islam

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 78, P. 103742 - 103742

Published: Feb. 15, 2024

Language: Английский

Citations

33

Social media influencer over-endorsement: Implications from a moderated-mediation analysis DOI Creative Commons
Chee Wei Cheah, Kian Yeik Koay, Weng Marc Lim

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 79, P. 103831 - 103831

Published: March 26, 2024

The surge in social media's popularity has catalyzed the emergence and growth of media influencers (SMIs) their pivotal role marketing strategy. This study examines impact SMI over-endorsement on consumer purchase intentions, mediating this relationship through influencer authenticity credibility, moderating it with product interest. Employing a moderated-mediation model using partial least squares structural equation modeling (PLS-SEM), analyzes survey data collected from 303 users. Contrary to intuitive expectations, does not directly affect intentions; instead, its negative influence is significantly mediated by reduced perceptions credibility among SMIs, interest serving as mitigating mechanism. revelation challenges conventional beliefs revealing that repercussions excessive endorsements are erosion, overshadowing any concerns regarding authenticity. Importantly, adverse effect can be mitigated fostering strategic buffer. suggests rather than curtailing endorsement frequencies, brands SMIs should focus amplifying (e.g., enhancing engagement relevance) thus sustain or even increase activities without compromising perceived influencers, thereby maintaining effectiveness campaigns. therefore contributes novel insights into dynamics marketing, particularly effects behavior conditions under which these may neutralized.

Language: Английский

Citations

26

The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception DOI
Xiaoyi Wang, Xingyi Qiu

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 78, P. 103777 - 103777

Published: Feb. 29, 2024

Language: Английский

Citations

21

Virtual vs. human influencer: Effects on users’ perceptions and brand outcomes DOI
Roberta De Cicco, Serena Iacobucci, Loreta Cannito

et al.

Technology in Society, Journal Year: 2024, Volume and Issue: 77, P. 102488 - 102488

Published: Feb. 27, 2024

Language: Английский

Citations

20

How Does Humanoid Virtual Influencers' Appearance Convey Social Presence? The Underlying Process and Path to Purchase Intention DOI Creative Commons
Haithem Zourrig, Jeongsoo Park, Imène Becheur

et al.

International Journal of Consumer Studies, Journal Year: 2025, Volume and Issue: 49(1)

Published: Jan. 1, 2025

ABSTRACT Drawing on the stimulus‐organism‐response (S‐O‐R) framework, current work contends that interplay between Humanoid Virtual Influencer (HVI) traits acts as a stimulus shapes consumers' sense of social presence and perception HVI's attractiveness, which in turn influences their willingness to follow recommendations purchase intention. Four online survey studies were conducted among Instagram users Japan. The results from Study 1 show animism partially mediates impact HVI anthropomorphism presence. Moreover, 2 reveals warmth competence dimensions, stereotypical evaluations, mediate influence Unexpectedly, 3 found attractiveness does not linkage disposition recommendations. However, 4 mediating factor pathway intention make purchase. This research expands existing literature by considering an additional characteristic HVIs examining its evaluations. These insights provide practical implications for retail marketers who collaborate with advertising efforts.

Language: Английский

Citations

4

Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers DOI
Defeng Yang, Jiaen Zhang, Yu Sun

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 79, P. 103859 - 103859

Published: April 24, 2024

Language: Английский

Citations

13

Endorsing alone or with humans: Investigating the impact of virtual influencers’ presentation formats on endorsement effectiveness DOI
Guangkuan Deng, Jiayi Kang,

HE Li-juan

et al.

Journal of Retailing and Consumer Services, Journal Year: 2025, Volume and Issue: 84, P. 104248 - 104248

Published: Feb. 3, 2025

Language: Английский

Citations

1

Decoding online brand-related activities: unveiling motivations, experiences, and personality factors in social commerce DOI Creative Commons
Hamed Azad Moghddam, Hormoz Ahmadi, Mojtaba Barari

et al.

Electronic Commerce Research, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 26, 2025

Language: Английский

Citations

1

Impact of virtual influencers on customer engagement of Generation Z consumers: a presence perspective DOI

Qiaoling Lin,

Siew Imm Ng, Norazlyn Kamal Basha

et al.

Young Consumers Insight and Ideas for Responsible Marketers, Journal Year: 2024, Volume and Issue: 25(6), P. 851 - 868

Published: June 24, 2024

Purpose Based on the computers as social actors (CASA) theory, this study aims to explore impact of three characteristics virtual influencers (conversational tone, autonomy and responsiveness) presence, telepresence customer engagement. Design/methodology/approach Using purposive sampling technique, online survey was administered Chinese Gen-Z consumers engaging with influencers. Subsequently, 357 respondents were sampled. SPSS 29.0 Smart PLS 4.0 used perform analyses. Findings The results show that conversational tone responsiveness have significant positive effects both presence telepresence. Autonomy has a effect telepresence, but not presence. Social Originality/value As burgeoning field, there is still uncertainty among practitioners researchers about methods engage their users in context media. Limited research focused (social telepresence) due Therefore, CASA theory offers valuable insights into how influencers’ contribute engagement provides practical guidance for design

Language: Английский

Citations

8