Covid‐19 pandemic and consumer‐employee‐organization wellbeing: A dynamic capability theory approach

Journal of Consumer Affairs, Journal Year: 2021, Volume and Issue: 56(1), P. 359 - 390

Published: July 15, 2021

The consumers, employees, and organizations have been deeply impacted by Covid-19 pandemic. present study offers a detailed coping mechanism for based on the extant literature content analysis of responses senior management executives. is semi-structured long interviews with executives from various industries. Various measures identified firms as strategy crisis customer well-being. has changed way individuals live. This suggests that should come forward well-being their employees in this new normal. One major shifts due to pandemic consumer behavior consumption habits. Pandemic made consumers go digitization, think hygiene, sustainability, local products. And keep mind while manufacturing Furthermore, can create positive image company doing CSR activities society's

Language: Английский

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Eco-friendly hotel stay and environmental attitude: A value-attitude-behaviour perspective

International Journal of Hospitality Management, Journal Year: 2021, Volume and Issue: 100, P. 103094 - 103094

Published: Oct. 25, 2021

Language: Английский

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Tourism organizations’ responses to the COVID-19 pandemic: an investigation of the lockdown period

Current Issues in Tourism, Journal Year: 2021, Volume and Issue: 25(2), P. 247 - 260

Published: May 27, 2021

Tourism is facing an unprecedented crisis whose sheer scope dictating global transformation of the industry. The aim this paper to explore how different countries and destinations responded initial blow COVID-19 pandemic, what expected in recovery restart phases. A management model was developed using data from 31 interviews with tourism organizations. findings help identify actions required build resilience, emphasizing responsibilities interventions that can achieve restoration. We point out implications for theory practice terms incorporating policymakers' perceptions, while also informing organizations about policy development reformulation strategies. This might support choosing right path responding addressing negative taking advantage positive repercussions.

Language: Английский

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Factors Influencing the Continuance Intention to Use Accounting Information System in Jordanian SMEs from the Perspectives of UTAUT: Top Management Support and Self-Efficacy as Predictor Factors

Economies, Journal Year: 2022, Volume and Issue: 10(4), P. 75 - 75

Published: March 24, 2022

The primary objective of this study is to explain the factors that influence continuance intention accountants use an accounting information system (AIS) in context Jordanian small and medium-sized enterprises (SMEs). Accountants are main AIS users, their acceptance crucial evaluating successful implementation system. conducted a cross-sectional survey on SMEs have fully implemented AIS. proposed framework based extended unified theory technology (UTAUT) model top management support (TMS). results revealed examined variables, namely effort expectancy, performance expectancy facilitating conditions, positive effect AIS, with TMS having significant negative such use. In addition, social was found be significantly related intention, confirming need technologies as among SMEs. findings contribute UTAUT they supported effects established measurement accuracy

Language: Английский

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Tourists’ travel intention: revisiting the TPB model with age and perceived risk as moderator and attitude as mediator

Tourism Review, Journal Year: 2022, Volume and Issue: 77(3), P. 877 - 896

Published: March 16, 2022

Purpose This study aims to understand tourists’ travel intention during the COVID-19 pandemic by using theory of planned behavior (TPB) with additional causal links and moderators. The three research objectives this are explore basic causality, mediating effects attitude moderating age perceived risk, extended TPB model, respectively. Design/methodology/approach An online survey was conducted in Taiwan pandemic. In total, generated 351 responses. structural model analysis performed test cause-and-effect relationships traditional role an individual’s regarding SmartPLS multi-group procedure applied moderation risk. Findings It is found that behavioral control main contributor for while partially mediates relationship between subjective norm mediation. Also, tests confirm both risk show significant effect only on relationship. Originality/value novelty proposed verified influence two paths, which deepened understanding impact intention. Because context-dependent, one variables allows how functions a different situation.

Language: Английский

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Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis

Journal of Business Research, Journal Year: 2022, Volume and Issue: 150, P. 147 - 164

Published: June 16, 2022

Language: Английский

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Visual merchandising and store atmospherics: An integrated review and future research directions

Journal of Business Research, Journal Year: 2022, Volume and Issue: 151, P. 397 - 408

Published: July 15, 2022

Visual merchandising has gained importance in contemporary retail research and practice. Initially considered as an essential element of store atmospherics, the scope visual now extended well beyond usual reference a stimulus. As on atmospherics continues to converge, this systematic literature review aims identify gaps overlaps help researchers with directions formulating original ideas cross-over domain. A framework-based using Theory, Context, Characteristics, Methods (TCCM) typology integrated analysis 88 articles published between 2000 2020 was carried out. It found that product-driven display function been closely related atmosphere store-wide function. Hence framework becomes imperative understand their interplay evolving traditional e-tailers' environments. The paper contributes first most comprehensive substitutable domain- atmospherics.

Language: Английский

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Artificial Intelligence in the Tourism Industry: An Overview of Reviews

Administrative Sciences, Journal Year: 2023, Volume and Issue: 13(8), P. 172 - 172

Published: July 26, 2023

This study aims to comprehensively synthesize existing literature on AI in tourism, highlighting key themes, strengths, and limitations, illuminating pathways for future research, including the identification of emerging areas within this context. technology is rapidly transforming various sectors, by augmenting customer service, improving operational efficiency, personalizing travel experiences, supporting sustainability initiatives. Despite growing body research topic, there a need comprehensive systematic summary illuminate most effective uses context identify gaps research. We employed ‘overview reviews’ methodology, which involved systematically locating, appraising, synthesizing results previous review articles. Using Web Science, we identified analyzed 31 articles application tourism. Their synthesis presents perspective present status tourism sector. It provides valuable insights, not only practitioners contemplating implementation solutions but also academics aspiring advance area. Moreover, academic implications reaffirm its objective shape inquiries into applications advocate efficacious sustainable employment AI, provoke scholarly exploration at nexus

Language: Английский

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Paradoxical effects of tourism ethnocentrism on domestic tourism: The moderating effect of pandemic anxiety travel

International Journal of Tourism Research, Journal Year: 2024, Volume and Issue: 26(1)

Published: Jan. 1, 2024

Abstract This research findings to study the impact of socio‐psychological, economic, and political antecedents on tourism relationship among ethnocentrism (TE), civilized behavioral intention, willingness visit, electronic‐word mouth. Also, it examines moderating role pandemic anxiety variables. The results show that American socio‐psychological are factors directly affect TE have a significant effect travelers who insecure about traveling due pandemic. Travelers affected by were found higher travel Therefore, this suggests need strengthen people's patriotism pride in their country activate domestic tourism, which should be used as marketing material promote post‐pandemic.

Language: Английский

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Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda

Journal of Hospitality and Tourism Technology, Journal Year: 2024, Volume and Issue: 15(2), P. 285 - 308

Published: Jan. 2, 2024

Purpose The purpose of this paper is to systematically analyze existing studies related the adoption smart technologies in cruise tourism services, particularly robots, artificial intelligence, service automation and virtual reality. More specifically, authors intend highlight current state research on topic, present findings within a conceptual framework propose agenda. Design/methodology/approach relevant literature was extracted using two major electronic databases, web science (WoS) Scopus. identified 31 articles from high-quality journals used systematic review VOSviewer software them. Findings Since 2014, there has been an increase number services. At first, researchers focused Royal Caribbean’s robotic bartender arm, whereas other such as digital signage, self-service options, facial recognition culinary experiences received less attention. However, interest exploring these last grown significantly since 2019. RAISA (ASCT) proposed, identifying five domains: technology, technology innovation, passengers’ engagement behavior, readiness privacy perception knowledge expertise. These domains provide valuable guidance for future field. Originality/value To best authors’ knowledge, first study new specifically focusing available ships.

Language: Английский

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