Service Industries Journal,
Journal Year:
2023,
Volume and Issue:
44(7-8), P. 480 - 521
Published: Nov. 5, 2023
This
study
investigated
the
determinants
of
intention
to
reuse
augmented
reality
(AR)
apps.
The
data
were
obtained
from
439
IKEA
Place
app
users
and
evaluated
using
'partial
least
squares'
(PLS)
'fuzzy-set
qualitative
comparative
analysis'
(fsQCA)
approaches.
PLS
findings
revealed
that
AR
attributes
significantly
influence
perceived
ease
use,
usefulness,
confirmation.
All
relationships
under
technology
continuance
theory
confirmed
except
for
impact
usefulness
on
attitude.
Recreational
consciousness
positively
moderates
attitude
intentions.
fsQCA
approach
uncovered
seven
configurations
variables
result
in
high
intentions
identified
satisfaction
as
a
necessary
condition.
contributed
literature
by
(i)
exploring
drivers
Apps,
(ii)
extending
theory,
(iii)
demonstrating
moderating
recreational
consciousness,
(iv)
PLS-fsQCA
approach.
help
develop
strategies
design
apps
aimed
at
retaining
users.
SEISENSE Business Review,
Journal Year:
2024,
Volume and Issue:
4(1), P. 98 - 117
Published: July 12, 2024
The
purpose
of
the
study
is
to
investigate
association
between
technological
innovations
and
financial
performance
commercial
banks
using
risk
management
practices
as
a
mediator.
study's
primary
focus
was
on
in
Uganda's
Kampala
Central
region.
A
quantitative
method
used
adopt
cross-sectional
survey
design.
selected
bank
employees
from
24
Kampala-based
convenience
sampling
technique.
To
accomplish
goals,
mediation
analysis
were
done
Baron
Kenny,
while
correlation,
regression
inferential
statistics
examined
Statistical
Package
for
Social
Scientists
(SPSS)
PROCESS
MACRO.
results
showed
that
variables
had
significant
positive
association.
show
techniques
innovation
are
predictive
performance.
procedures
significantly
impacted
connection
Results
also
indicate
mediated
by
strategies.
provides
many
implications
theory.
Computers in Human Behavior Artificial Humans,
Journal Year:
2024,
Volume and Issue:
2(1), P. 100050 - 100050
Published: Jan. 1, 2024
The
banking
industry
is
infusing
AI
systems
into
service
encounters
while
dissolving
some
traditional
services.
This
study
aims
to
empirically
test
an
exploratory
framework
identify
how
human-AI
interactions
differ
when
engaged
in
basic
or
advanced
virtual
agent
usage
contexts.
A
conceptual
was
developed
examine
consumer
perceptions
of
and
intentions.
Five
independent
variables
trust
AI,
perceived
security
expertise,
comfort
using
technologies,
need
for
social
presence
were
explored.
Data
collected
from
322
respondents
analyzed
multivariate
regression.
findings
suggest
that
consumers
do
not
perceive
with
agents
a
“one
size
fits
all”
approach.
Consumers
different
value-in-use
based
on
the
complexity
Our
results
success
may
require
robust
interaction.
Additionally,
this
extends
digital
servitization
robot
acceptance
model
(sRAM)
literature
by
evaluating
empirical
evidence.
Academic Pathology,
Journal Year:
2025,
Volume and Issue:
12(1), P. 100166 - 100166
Published: Jan. 1, 2025
The
integration
of
artificial
intelligence
in
pathology
has
ignited
discussions
about
the
role
technology
diagnostics-whether
serves
as
a
tool
for
augmentation
or
risks
replacing
human
expertise.
This
manuscript
explores
intelligence's
evolving
contributions
to
pathology,
emphasizing
its
potential
capacity
enhance,
rather
than
eclipse,
pathologist's
role.
Through
historical
comparisons,
such
transition
from
analog
digital
radiology,
this
paper
highlights
how
technological
advancements
have
historically
expanded
professional
capabilities
without
diminishing
essential
element.
Current
applications
pathology-from
diagnostic
standardization
workflow
efficiency-demonstrate
augment
accuracy,
expedite
processes,
and
improve
consistency
across
institutions.
However,
challenges
remain
algorithmic
bias,
regulatory
oversight,
maintaining
interpretive
skills
among
pathologists.
discussion
underscores
importance
comprehensive
governance
frameworks,
educational
curricula,
public
engagement
initiatives
ensure
remains
collaborative
endeavor
that
empowers
professionals,
upholds
ethical
standards,
enhances
patient
outcomes.
ultimately
advocates
balanced
approach
where
expertise
work
concert
advance
future
medicine.
Information Systems Research,
Journal Year:
2025,
Volume and Issue:
unknown
Published: April 3, 2025
Shuang
Ma,
Lin
Ge,
Michael
Jia,
Yonggui
Wang
In
recent
years,
the
use
of
service
robots
in
lodging,
dining,
and
retail
sectors
has
become
more
prevalent.
Service
offer
various
benefits,
such
as
reducing
operational
costs,
improving
efficiency,
enabling
24-hour
support,
ensuring
consistent
quality.
However,
our
research
indicates
that
firms
do
not
uniformly
benefit
from
robot
deployment
across
all
settings.
Specifically,
we
show
customers’
relative
preference
for
over
human
providers
is
lower
luxury
services
than
mainstream
services.
We
call
it
disadvantage
This
arises
because
robots—as
nonhuman
providers—cannot
make
customers
feel
they
are
being
served
a
prestigious
customer
superior
social
status
providers.
To
address
this
challenge,
propose
two
effective
strategies
firms.
First,
may
emphasize
concept
equality
their
communications.
Second,
frame
an
exclusive
privilege.
Both
approaches
can
mitigate
resistance
to
Social Sciences,
Journal Year:
2025,
Volume and Issue:
14(5), P. 262 - 262
Published: April 24, 2025
This
systematic
review
examines
the
impact
of
prioritisation
and
eligibility
criteria
on
social
services’
intake
processes.
By
analysing
22
studies
from
nine
countries
over
three
decades,
this
identifies
key
patterns
in
how
these
influence
access
to
assistance.
Using
thematic
analysis,
study
highlights
that
automation
has
improved
efficiency
by
reducing
administrative
costs
wait
times,
but
also
created
barriers
for
older
adults,
migrants,
individuals
with
limited
digital
skills.
Additionally,
gender
intersectionality
play
a
crucial
role,
men
facing
stricter
requirements
migrant
women
experiencing
higher
approval
rates.
The
findings
reveal
professionals’
subjective
perceptions
decisions,
introducing
biases
affect
equitable
resource
distribution.
While
systems
streamline
service
delivery,
they
lead
inconsistencies
across
different
centres,
potentially
reinforcing
inequalities.
emphasises
need
balance
fairness,
ensuring
do
not
become
exclusionary
mechanisms.
Journal of service management,
Journal Year:
2025,
Volume and Issue:
unknown
Published: April 25, 2025
Purpose
Despite
extensive
research
on
the
design
and
adoption
of
service
robots,
their
efficiency—specifically,
impact
costs,
revenues
profitability—has
received
limited
attention.
This
essay
seeks
to
stimulate
a
scholarly
conversation
this
topic
by
surveying
emerging
literature
empirical
insights
cost–benefit
analyses
then
highlighting
key
components
cost-benefit
for
robots.
Next,
grounded
in
“service
profit
logic,”
empirically
examines
consumer
willingness-to-pay
(WTP)
vis-à-vis
human-robot
(cobotic)
teams
as
crucial
marketing
variable
context
Design/methodology/approach
combines
review
findings
from
analysis
WTP
robots
with
first
exploratory
experimental
study
investigating
cobotic
team.
Findings
offers
an
illustrative
process
outlining
cost
drivers
benefits
reviewing
evidence.
The
highlight
situational
profitability
economic
feasibility
influenced
usage
frequency.
Consumer
is
shaped,
among
others,
perceived
usefulness,
emotional
engagement
anthropomorphic
features
An
healthcare
reveals
they
can
increase
human-only
teams,
especially
when
are
leadership
roles.
concludes
proposed
directions
future
research.
Originality/value
Building
existing
literature,
expands
understanding
Further,
it
novel
initial
into
teams.
Service Industries Journal,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 22
Published: May 2, 2024
The
ongoing
Fourth
Industrial
Revolution,
which
is
driven
by
artificial
intelligence
(AI)
and
other
disruptive
technologies,
has
attracted
a
surge
of
AI
studies.
Previous
reviews
primarily
offered
bird's
view
research
were
somewhat
one-sided
focusing
on
AI's
bright
sides.
Reviews
the
networks
resources,
process
dynamics,
divergent
outcomes
this
complex
system
are
rare,
if
any.
This
review
article
aims
to
fill
gap
deconstructing
how
value
formed
in
AI-integrated
service
system.
Guided
SPAR-4-SLR
protocol
interactive
formation
framework,
study
reviewed
analyzed
state-of-the-art
studies
(i.e.
2019–2023)
published
six
selected
top-tier
hospitality
tourism
journals.
makes
contributions
outlining
resource
orchestration,
integration
practices,
tourism.
Future
directions
implications
also
provided
advance
field.
