Providing individualized services under complex conditions: A configurational analysis of street‐level organizations DOI Creative Commons
Tone Alm Andreassen, Eric Breit, Therese Saltkjel

et al.

Public Administration, Journal Year: 2024, Volume and Issue: unknown

Published: Oct. 3, 2024

Abstract Individualized services are provided under complex conditions, as a variety of factors can affect the ability street‐level organization to adapt its individual needs and circumstances. Especially challenging tensions between means control standardization following new public management ( NPM ) post‐ ideas holistic coordinated services. Through fuzzy‐set qualitative comparative analysis Norwegian sector‐spanning organizations, we show three different configurations that promote individualized These consist variations structural circumstances (size, service variety); organizational responses (goal coherence, cross working); manager capacity (professional background, managerial orientation). Service individualization is not an outcome interaction workers clients alone, but organizations their managers' use measures competencies across sectors, develop shared perception goals handles institutional complexity.

Language: Английский

Metodeveilederen i Nav DOI Creative Commons
Karianne Nyheim Stray, Talieh Sadeghi, Mette Sønderskov

et al.

Tidsskrift for velferdsforskning, Journal Year: 2025, Volume and Issue: 27(4), P. 1 - 16

Published: Jan. 21, 2025

Citations

0
Understanding clerical decisions in granting social assistance: Insights from national social security officials in Brazil DOI
Luiz Henrique Alonso de Andrade, Elias Pekkola

International Social Security Review, Journal Year: 2025, Volume and Issue: 78(1), P. 29 - 56

Published: Jan. 1, 2025

Abstract Street‐level professionals, such as social workers, shape policy implementation by exerting discretion. However, it remains unclear how other street‐level bureaucrats (SLBs), who are not considered to hold a professional status and perform highly regulated activities, can do the same. Even though decision‐making leeway of these SLBs is marginal, aggregated effects be strong. This especially true for security systems large developing economies, Brazil’s National Social Security Institute (INSS), operation which depends very heavily on roles played INSS officials. study addresses officials perceive their It applies an analytical framework, based bureaucracy discretion theories, qualitatively approach survey data ( n = 486). The findings evidence diverse ways in discretion, providing insights makers management. Based findings, proposed model also adapted national system contexts.

Language: Английский

Citations

0
Understanding street-level managers’ compliance: a comparative study of policy implementation in Switzerland, Italy, Germany, and Israel DOI Creative Commons
Jörn Ege, Anat Gofen, Susanne Hadorn

et al.

Policy and Society, Journal Year: 2024, Volume and Issue: 43(3), P. 317 - 333

Published: July 2, 2024

Abstract This study focuses on street-level managers’ (SLMs) compliance with COVID-19 measures in Switzerland, Germany, Italy, and Israel, order to better understand their role during policy implementation. Responsible for the direct delivery of public services, organizations serve as operational arm state general frontline government times crisis. SLMs who occupy top managerial tier within organization are understudied, although they exert a significant influence everyday life. The data comprise 399 “compliance stories” based interviews managers nurseries, schools, health care welfare offices, police stations, homes. Using “codebook thematic analysis,” we identify various levels (non)compliance several prominent explanatory factors that shape (non)compliance. Data show even when asked about particularly challenging measures, reported had been noncompliant (either full or partial) only quarter stories. Three influences emerge primary barriers compliance—a lack resources, relationships clients, perception measure’s effectiveness. Emphasizing often act local entrepreneurs using discretion solve problems public, our findings further demonstrate crucial play shaping face people.

Language: Английский

Citations

3
Making integrated care happen: Middle managers’ views on leadership for promoting multidisciplinary collaboration at the early stage of the Finnish social and healthcare reform DOI Creative Commons
Soila Karreinen, Satu Paatela, Henna Paananen

et al.

Health Policy, Journal Year: 2025, Volume and Issue: unknown, P. 105320 - 105320

Published: April 1, 2025

Language: Английский

Citations

0
The policy role of social workers as heads of local government social services DOI

John Gal,

Idit Weiss‐Gal

European Journal of Social Work, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 13

Published: April 25, 2025

Language: Английский

Citations

0
Public service management reform: an institutional work and collective framing approach DOI
Julie Bertz, Martin Quinn, John Burns

et al.

Public Management Review, Journal Year: 2023, Volume and Issue: 26(11), P. 3151 - 3175

Published: May 1, 2023

Research on how public service management copes in difficult times is needed. This paper theorizes collective action frames are created to nurture new practices challenging contexts. The case concerns an Irish local authority, the 2008 financial crash and subsequent severe austerity. We draw institutional work make sense of for reform, actors' reflexivity their situated logics, embeddedness. contributes by: (1) adding knowledge reform implemented times, (2) combining with framing concepts understand such processes unfold.

Language: Английский

Citations

7
Vertical accountability among ministries of state in an emerging economy: A case study of Ghana DOI Creative Commons
Joseph Ofori Acheampong, Michael K. Dzordzormenyoh, Justice Nyigmah Bawole

et al.

Cogent Business & Management, Journal Year: 2023, Volume and Issue: 10(2)

Published: April 23, 2023

Since 1992, Ghana has implemented several initiatives and reforms such as the National Anti-Corruption Plan (NACAP), Right to Information (RTI) Act, Economic Organized Crime Office (EOCO), of Special Prosecutor (OSP) with goal improving accountability while reducing corruption. These policies provide researchers a lot opportunities examine how effective these programs have been well their impact on accountability. Hence, present study seeks accomplish three main objectives: 1) explore factors that facilitate vertical accountability; 2) limitations 3) investigate benefits in Ghana. To objectives, we interviewed twenty directors seven ministries state ten experts across civil society academia We found disclosure financial income, assets, interest, Act; merit-based recruitment, proper record keeping, performance-based evaluation, training development, absence corruption, conflicts interest are major drivers Additionally, presence nepotism/patron-clientelism, conflict lack political commitment participation, inadequate resources, weak complaint mechanisms limit Finally, include improvements openness fairness, efficient utilization scarce integrity, trust. results were extensively discussed, recommendations for future studies proffered.

Language: Английский

Citations

5
Exercising bureaucratic discretion through selective bridging: A response to institutional complexity in Bangladesh DOI Creative Commons
Shibaab Rahman,

Prue Burns,

Julie Wolfram Cox

et al.

Public Administration and Development, Journal Year: 2024, Volume and Issue: 44(2), P. 61 - 74

Published: Jan. 12, 2024

Abstract We attempt to reconcile top‐down and bottom‐up perspectives on bureaucratic discretion understand how actors ‘caught in the middle’, such as middle level public managers, negotiate conflicting demands exercise Bangladesh administration. To do this, we employ institutional logics framework, a theoretical lens that conceptualises regulative, cultural forces bear down actors, also acknowledges actor agency. Based 32 interviews with current former servants local administration experts, supported by secondary documentary analysis, identify new way which may be enacted institutionally complex settings, offering perspectives. term this response selective bridging —a sense‐making approach exploit complementarities of competing from top for needs.

Language: Английский

Citations

1
Professional responses to exogenous change: the social work profession and the jurisdictional domain opened up by the Norwegian welfare-to-work reform DOI Creative Commons
Tone Alm Andreassen, Eric Breit

Nordic Social Work Research, Journal Year: 2024, Volume and Issue: 14(2), P. 185 - 208

Published: March 7, 2024

This paper examines the social work profession's responses to organizational reform of Norwegian Labour and Welfare Administration, which opened a new jurisdictional domain employment services groups marginalized in labour market. was not colonized by any established professions, workers were only occupation reformed organization with character identity profession. With existing research as main source, shows that despite having influenced policy, during implementation, agents profession refrained from expanding jurisdiction instead protected maintained its based on municipal services. Potential explanations behind response are discussed: pressure context, combined ingrained distrust 'the system'; 'dirtiness' welfare-to-work tasks, around some scepticism existed; strong value base lack capacity articulate knowledge and, subsequently, theorize skills resources key meeting reform's goals. All three have explanatory power but must still be considered tentative need more research.

Language: Английский

Citations

0
Providing individualized services under complex conditions: A configurational analysis of street‐level organizations DOI Creative Commons
Tone Alm Andreassen, Eric Breit, Therese Saltkjel

et al.

Public Administration, Journal Year: 2024, Volume and Issue: unknown

Published: Oct. 3, 2024

Abstract Individualized services are provided under complex conditions, as a variety of factors can affect the ability street‐level organization to adapt its individual needs and circumstances. Especially challenging tensions between means control standardization following new public management ( NPM ) post‐ ideas holistic coordinated services. Through fuzzy‐set qualitative comparative analysis Norwegian sector‐spanning organizations, we show three different configurations that promote individualized These consist variations structural circumstances (size, service variety); organizational responses (goal coherence, cross working); manager capacity (professional background, managerial orientation). Service individualization is not an outcome interaction workers clients alone, but organizations their managers' use measures competencies across sectors, develop shared perception goals handles institutional complexity.

Language: Английский

Citations

0