Measuring Business Excellence,
Journal Year:
2024,
Volume and Issue:
unknown
Published: June 17, 2024
Purpose
The
purpose
of
the
present
paper
is
to
analyse
impact
entrepreneurial
orientation
(EO)
and
customer
(Co.)
on
innovation
in
restaurant
industry,
as
well
how
also
positively
influences
financial
market
performance.
Likewise,
it
analysed
whether
human
capital
(HC)
competitive
strategy
(CS)
have
a
moderating
effect
between
Design/methodology/approach
To
reach
stated
goals,
survey
was
applied
129
entrepreneurs
industry
Baja
California,
Mexico
using
partial
least
squares
structural
equation
modelling,
research
hypotheses
were
verified.
Findings
Results
indicate
that
EO
Co
influence
innovation,
which
furthers
better
firm
performance;
however,
no
found
for
HC
nor
CS.
Practical
implications
findings
allow
contributing
from
practical-entrepreneurial
standpoint,
raises
awareness
about
importance
developing
strategies
efficiently
gaining
knowledge
encourage
culture
focused
Co,
which,
their
part,
will
boost
design
implementation
innovations.
Social
contributes
understanding
behaviour
CS,
may
an
or
not,
depending
role
they
within
system.
Originality/value
This
raising
efficient
foster
entrepreneurship
clientele.
Sustainability,
Journal Year:
2023,
Volume and Issue:
15(14), P. 11214 - 11214
Published: July 18, 2023
In
today’s
emerging
and
competitive
mobile
social
media
market,
companies
continuously
endeavor
to
improve
service
quality
customer
satisfaction
in
order
gain
a
advantage
ensure
long-term
sustainability.
The
objective
of
this
study
is
identify
the
relationship
between
quality,
satisfaction,
loyalty
media.
Moreover,
examines
role
as
mediator.
proposed
research
model
consists
four
dimensions
(usefulness,
convenience,
design,
security/privacy)
well
loyalty.
survey
used
self-administrated
method.
A
total
256
responses
were
data
analysis.
We
estimated
hypothesized
relationships
using
structural
equation
modeling
technique.
results
are
follows:
first,
usefulness,
security/privacy
significantly
positively
affect
satisfaction.
Second,
has
significant
positive
impact
on
Third,
mediates
loyalty;
particular,
completely
mediated
while
usefulness
partially
mediated.
These
can
serve
valuable
reference
for
providers
manage
services
Advances in marketing, customer relationship management, and e-services book series,
Journal Year:
2024,
Volume and Issue:
unknown, P. 459 - 482
Published: Oct. 11, 2024
The
impact
of
competitive
advantage
in
mitigating
the
detrimental
impacts
customer
orientation
on
business
performance
was
examined
this
chapter.
Few
research
have
relationship
between
and
how
it
influences
success
emerging
economies,
particularly
sub-Saharan
Africa.
This
article
attempted
to
investigate
matter
from
an
Ethiopian
perspective
order
bridge
that
gap.
a
response
obtained
383
Commercial
Bank
Ethiopia
(CBE)
customers
Dilla
area
southern
using
survey
questionnaire.
Employing
SPSS
AMOS
edition
26
together
with
Structure
Equation
Model
(SEM)
technique,
collected
data
analysed
see
if
two
proposed
variables
were
related.
results
showed
has
positive,
significant
influence
through
negotiating
process.
study
suggest
commercial
banks
should
use
client
obtain
advantage.
Cogent Business & Management,
Journal Year:
2023,
Volume and Issue:
10(2)
Published: July 9, 2023
Electronic
payment
options
have
mostly
superseded
traditional
cash
methods.
The
growth
of
digital
wallets,
e-commerce,
mobile
payments,
and
other
unusual
methods
has
moved
the
global
economy
one
step
closer
to
a
cashless
society.
Therefore,
this
study
aims
understand
how
mobile-wallet
service
quality
dimensions
affect
customer
satisfaction
loyalty,
as
well
explore
users'
experiences
with
these
wallets.
wallet
adopted
were
quality,
ease
use,
usefulness,
cost,
security.
A
quantitative
approach
was
used,
questionnaire
utilized
distributed
based
on
convenience
sample
557
respondents
who
located
in
Jordan.
statistical
techniques
AMOS
SPSS
been
applied.
analysis
results
supported
all
main
hypotheses,
arguing
that
leads
loyalty.
Additionally,
an
impact
loyalty
through
satisfaction.
Furthermore,
it
found
perceived
security
no
Moreover,
use
recommended
need
for
m-wallet
providers
support
m-wallets
electronic
services
enhance
possibility
good
control
over
their
technological
tools
improve
reduce
costs,
security,
develop
relationship
between
organization
its
customers,
learn
more
about
desires
aspirations.
International Journal of Professional Business Review,
Journal Year:
2024,
Volume and Issue:
9(1), P. e04251 - e04251
Published: Jan. 31, 2024
Purpose:
This
study
aims
to
see
the
extent
of
Borobudur
temple
as
heritage
tourism
with
neuromarketing/nostalgia
its
main
indicator.
Theoretical
Framework:
The
basic
theory
used
is
neuromarketing
theory.
Nostalgia
defined
an
emotion
that
has
implications
for
a
series
complex
psychological
processes,
including
social
behavior.
behavior
also
related
person's
consumption
towards
certain
purchases
which
creates
nostalgic
impact
on
person.
marketing
strategy
implemented
by
object.
Design/Methodology:
research
method
Structural
Equation
Modeling
(SEM)
SmartPLS
version
4
model.
With
validity,
reliability
and
goodness
fit
analysis
tools
answer
hypothesis.
Findings:
results
obtained
nostalgia
have
positive
significant
effect
brand
reputation,
service
quality,
premium
price.
Brand
reputation
price
do
not
mediate
customer
satisfaction,
while
quality
mediates.
Last
result,
had
no
effect.
Practical
Social
Effects:
Tourists'
perception
tourist
attractions
formed
only
basis
individual
knowledge
beliefs
about
characteristics
site,
but
their
feelings
perceptions
destination.
Thus,
if
we
want
strengthen
again,
there
need
age-old
relationship
between
tourists
brands.
constant
respondent
satisfaction
remains
high
insignificant
price,
commitment
loyalty
will
be
formed.
Value
or
Origin:
many
historical
sectors
in
Indonesia
number
older
visitors
make
this
sector
source
economic
regional
growth.
reinforced
data
from
Temple
largest
Buddhist
attraction
world,
where
23%
are
over
50
years
old.
At
age,
what
motivation
makes
them
visit
memories
facts
past.
Remembering
past,
it
easiest
subject
directly,
important
studying
emotions
business.
Journal of Infrastructure Policy and Development,
Journal Year:
2025,
Volume and Issue:
9(1), P. 8156 - 8156
Published: Jan. 3, 2025
The
ongoing
dissemination
of
globalization
and
digitalization
may
suggest
that
personal
relationships
are
becoming
less
crucial
in
the
context
retail
banking
financial
services.
In
Hungary,
addition
to
private
banking,
which
is
associated
with
high
income
levels,
also
plays
an
important
role.
objective
this
study
develop
a
model
can
identify
factors
determine
customer
satisfaction
their
relative
importance.
Furthermore,
aim
incorporate
gender
age
as
moderator
variables
demographic
differences
satisfaction.
analysis
was
conducted
via
questionnaire
survey
October
November
2023
employing
purposive
sampling
approach
university
environment,
respondents
likely
possess
highest
level
existing
knowledge
within
population.
214
valid
responses
were
analyzed
using
Partial
Least
Squares
Structural
Equation
Modeling
(PLS-SEM)
approach,
contributing
development
theory
field
study.
results
demonstrate
perception
(β
=
0.519)
reliability
0.253)
collectively
explained
51.8%
variance
Moreover,
indicate
accounts
for
49.2%
reliability,
suggesting
existence
indirect
effect
on
Therefore,
findings
that,
despite
advent
digital
face
service
remains
pertinent
concern
institutions
should
prioritize
shape
contributes
literature
loyalty
strategies
banks
based
these
findings.
