Burdens on the gateway to the state: Administrative burdens in the registration of people experiencing homelessness in Belgium and the Netherlands DOI
Laure‐lise Robben, Rik Peeters, Arjan Widlak

et al.

Journal of Policy Analysis and Management, Journal Year: 2024, Volume and Issue: 43(3), P. 780 - 803

Published: April 12, 2024

Abstract Population registries are the gateway to public services, benefits, and rights. However, despite clear formal rules procedures, people eligible for registration may still face administrative burdens in obtaining access. In this article, we study case of municipal who experience homelessness Belgium Netherlands—a group that typically suffers from vulnerability. Using data 61 interviews with social workers civil servants, find constructed at level disincentivize homeless people's access registration. using Institutional Analysis Development Framework, also identify mechanisms governance population registrations decentralization policies create incentives strategic behavior by policy makers street‐level bureaucrats. By analyzing interaction between multiple institutional levels, contribute understanding how structural influence policymakers’ agency construction burdens.

Language: Английский

Racialized Burdens: Applying Racialized Organization Theory to the Administrative State DOI Creative Commons
Victor Ray, Pamela Herd,

Donald P. Moynihan

et al.

Journal of Public Administration Research and Theory, Journal Year: 2022, Volume and Issue: 33(1), P. 139 - 152

Published: Jan. 27, 2022

Abstract This article develops the concept of racialized burdens as a means examining role race in administrative practice. Racialized are experience learning, compliance and psychological costs that serve inequality reproducing mechanisms. To develop this concept, we examine US state from theoretical perspective organizations. Using examples attempts to access citizenship rights—via immigration, voting social safety net—we illustrate some key points. First, combine control resources ideas about racial groups ways typically disadvantage racially marginalized groups. Second, while still promising fair equal treatment, disproportionate can be laundered through facially neutral rules via claims necessary for unrelated reasons. Third, emerge when more explicit forms bias policies or practices become illegal, politically untenable culturally unacceptable. neatly carry out “how” production concealing, providing an alibi for, “why.”

Language: Английский

Citations

133

Administrative Burden in Citizen–State Interactions: A Systematic Literature Review DOI Creative Commons
Aske Halling, Martin Bækgaard

Journal of Public Administration Research and Theory, Journal Year: 2023, Volume and Issue: 34(2), P. 180 - 195

Published: Oct. 3, 2023

Abstract Based on a systematic review of 119 articles and working papers, we provide an overview how administrative burdens in citizen–state interactions have been studied since the inception research agenda 2012. We develop new comprehensive model key concepts framework are related, assess evidence causal relationships proposed by model, discuss where more is needed. Empirical supports conventional claims that consequential, distributive, constructed. However, literature has moved further (1) demonstrating factors such as frontline service delivery government communication influence experiences burdens; (2) highlighting beyond ideology constructions (3) introducing burden tolerance concept; (4) illustrating policymakers’ members publics’ tolerance. review, propose for future research. call studies linking to outcomes democratic behavior take-up, connecting actual state actions. Moreover, argue should use qualitative methods explore nature from perspective citizens, rely experimental establish links between actions burden, compare across contexts. Further, empirical examine tradeoffs legitimacy actors outside interaction may burden.

Language: Английский

Citations

47

Administrative Burden: Untangling a Bowl of Conceptual Spaghetti DOI Creative Commons
Martin Bækgaard,

Tara Tankink

Perspectives on Public Management and Governance, Journal Year: 2021, Volume and Issue: 5(1), P. 16 - 21

Published: Nov. 22, 2021

Abstract Administrative burdens in citizen-state interactions are increasingly gaining attention both research and practice. However, being a relatively young field, there is still considerable disagreement about how to conceptualize measure administrative burdens. In particular, sometimes equated with what the state does, other times target group members experience. We argue that such barrier for further theoretical development has removed focus from studying process which actions converted into individual outcomes. provide advice on conceptually bridge gap between different conceptualizations of burden lay out agenda covering next important empirical steps based shared understanding. propose developing conceptual foundation will help asking new questions building cumulative knowledge. To illustrate these points, we present series future engage with.

Language: Английский

Citations

82

How-to Bureaucracy: A Concept of Citizens’ Administrative Literacy DOI
Matthias Döring

Administration & Society, Journal Year: 2021, Volume and Issue: 53(8), P. 1155 - 1177

Published: March 10, 2021

Administrative literacy is the capacity to obtain, process, and understand basic information services from public organizations needed make appropriate decisions. Citizens’ competencies necessary for successful interactions with administration remain a widely neglected resource. burden resulting citizen–state may impact citizens differently depending on their available resources cope. Research other fields such as health suggests that these concepts influence variety of outcomes both individual society. The article develops concept administrative provide new approaches various management research.

Language: Английский

Citations

81

Reducing Compliance Demands in Government Benefit Programs Improves the Psychological Well-Being of Target Group Members DOI Creative Commons
Martin Bækgaard, Kim Sass Mikkelsen, Jonas Krogh Madsen

et al.

Journal of Public Administration Research and Theory, Journal Year: 2021, Volume and Issue: 31(4), P. 806 - 821

Published: April 22, 2021

Abstract State actions impact the lives of citizens in general and government benefit recipients particular. However, little is known about whether experiences psychological costs among can be relieved by reducing compliance demands interactions with state. Across three studies, we provide evidence that causes relief. In a survey experiment, show experienced Danish unemployment insurance change response to information actual reduced demands. two field exploit data collected around sudden, exogenous shock (the COVID-19 lockdown society March 2020), which led immediate reductions Denmark’s active labor market policies. We test groups these sudden imposed all find reduction associated an increased sense autonomy, it stress. Overall, our findings suggest are indeed affected state form

Language: Английский

Citations

66

Consequences of Administrative Burden for Social Safety Nets that Support the Healthy Development of Children DOI Creative Commons
Carolyn J. Heinrich, Sayil Camacho, Sarah C. Henderson

et al.

Journal of Policy Analysis and Management, Journal Year: 2021, Volume and Issue: 41(1), P. 11 - 44

Published: Sept. 27, 2021

Abstract Through the lens of administrative burden and ordeals, we investigate challenges that low‐income families face in accessing health human services critical for their children's healthy development. We employ a mixed methods approach—drawing on data economically disadvantaged children Tennessee, publicly available resource allocations expenditures, collected purposive randomly sampled interviews with public nonprofit agencies across state—to analyze distribution resources relative to needs provide rich descriptions experiences organizations striving overcome burdens support families. also scrutinize place‐based deserts environmental contexts gaps deficiencies policies governing exacerbate inequities access resources. Our insights into costs imposed individuals how they impede or spill over other aspects organizational work point specific state local program policy changes could be implemented address constraints alleviate poor

Language: Английский

Citations

63

Equity in Public Services: A Systematic Literature Review DOI
Denita Cepiku, Marco Mastrodascio

Public Administration Review, Journal Year: 2021, Volume and Issue: 81(6), P. 1019 - 1032

Published: May 12, 2021

Abstract Since the New Administration perspective was introduced by Dwight Waldo, equity has played a key role in public administration and policy studies. Much research focused on employment, politics, jurisprudence, voting many other issues, while neglecting of services. As gross societal inequities world still abound, this article aims at mapping structure knowledge services as well main conceptualizations determinants equity. Quantitative (bibliometrix) qualitative (narrative) analyses are combined analysis 145 articles from 69 journals. The greatest concentration areas drivers (i.e., representative bureaucracy, administrative burden, horizontal vertical decentralization, privatization, co‐production performance management) identified. review contributes to advancement social scholarship practice improving conceptual clarity term various literature streams.

Language: Английский

Citations

61

Working Within a System of Administrative Burden: How Street-Level Bureaucrats’ Role Perceptions Shape Access to the Promise of Higher Education DOI
Elizabeth Bell, Kylie Smith

Administration & Society, Journal Year: 2021, Volume and Issue: 54(2), P. 167 - 211

Published: July 3, 2021

Utilizing a statewide survey and administrative data, we explore how state-imposed burdens are translated by street-level bureaucrats (SLBs) into frontline practices that may alleviate or exacerbate onerous experiences of the state. First, find SLBs’ role perceptions shaped not only uses discretionary power—as either force client empowerment disentitlement—but also program access. Second, local agencies with largest proportions income-eligible clients often had least capacity for alleviating burden, suggesting decentralization be mechanism which burden perpetuates structural inequality.

Language: Английский

Citations

59

Health in citizen‐state interactions: How physical and mental health problems shape experiences of administrative burden and reduce take‐up DOI Creative Commons
Elizabeth Bell, Julian Christensen, Pamela Herd

et al.

Public Administration Review, Journal Year: 2022, Volume and Issue: 83(2), P. 385 - 400

Published: Oct. 25, 2022

Abstract Public services represent a key means by which societies seek to reduce inequalities. However, some people may experience administrative procedures as more burdensome than others, creating inequality within programs intended be equity‐enhancing. Prior work has found human capital (e.g., education and conditions like scarcity) affect burden take‐up. We build on this examining the role of health in form attention disorders, pain, anxiety, depression context tax reporting Denmark college financial aid Oklahoma, USA. Across cases, disorders pain are associated with experiences case, they reduced take‐up well. Individuals suffering from multiple problems have most negative lowest The results suggest that extra support needed for order inequities outcomes.

Language: Английский

Citations

54

Mitigating Psychological Costs—The Role of Citizens’ Administrative Literacy and Social Capital DOI
Matthias Döring, Jonas Krogh Madsen

Public Administration Review, Journal Year: 2022, Volume and Issue: 82(4), P. 671 - 681

Published: Jan. 21, 2022

Abstract A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued citizens' generic human capital may influence severity of these experiences. In this article, we argue a specific form to programs—administrative literacy—affects psychological costs recipients are facing. Specifically, propose literacy positively associated autonomy maintenance face burdensome rules, and negatively stress. doing so, investigate theoretically founded differentiation costs. We test propositions using structural equation modeling on unique survey 915 unemployment insurance Denmark. The findings support our arguments, suggesting accumulation or training program‐specific help cope strains .

Language: Английский

Citations

39