Information Technology and People,
Journal Year:
2023,
Volume and Issue:
unknown
Published: Dec. 1, 2023
Purpose
The
current
body
of
empirical
research
regarding
the
impact
trust
in
cybersecurity
commitment
institutions
on
digital
payment
usage
has
focused
solely
a
macro-level
analysis,
overlooking
intricate
dynamics
between
institutions'
commitments
and
levels
users.
In
light
this
limitation,
study
aims
to
offer
more
comprehensive
understanding
complex
relationship.
Design/methodology/approach
A
case
was
conducted
users
India
through
critical
realist
lens.
To
gather
data,
interviews
focus
group
discussions
were
with
from
various
regions
country.
Findings
citizen-centric
outcomes
national
(performance
responsiveness)
are
most
prominent
impactful
indicators.
These
play
crucial
role
shaping
users'
perception
public
institutions.
Individuals'
value
positions
also
influence
judgments,
as
it
is
essential
recognize
tensions
that
may
arise
due
security
implementation
their
congruence
citizens'
values.
Research
limitations/implications
findings
have
significant
implications
for
policymakers.
They
potentially
an
artifact
cultural
uniqueness
India.
Originality/value
proposes
holistic
relationship
It
offers
qualitative
evaluation
how
perceive
construe
efficient
information
management
implemented
by
Journal of Open Innovation Technology Market and Complexity,
Journal Year:
2022,
Volume and Issue:
8(3), P. 120 - 120
Published: July 14, 2022
Mobile
banking
is
a
service
provided
by
bank
that
allows
full
remote
control
of
customers’
financial
data
and
transactions
with
variety
options
to
serve
their
needs.
With
m-banking,
the
banks
can
cut
down
on
operational
costs
whilst
maintaining
client
satisfaction.
This
research
examined
most
crucial
factors
could
predict
Jordanian
customer’s
continued
intention
toward
use
m-banking.
Following
proposed
model,
was
conducted
using
self-conducted
questionnaire
responses
were
collected
electronically
from
convenience
sample
403
customers
m-banking
through
social
networks.
The
suggested
model
adapted
theory
planned
behavior
(TPB),
unified
acceptance
technology
(UTAUT),
(TAM).
further
expanded
considering
quality
moderating
(age,
gender,
educational
level,
Internet
experience).
analyzed,
validated,
verified
structural
equation
modeling
(SME)
approach
including
confirmatory
factor
analysis
(CFA),
in
addition
machine
learning
(ML)
methods,
artificial
neural
network
(ANN),
support
vector
(SMO),
bagging
reduced
error
pruning
tree
(RepTree),
random
forest.
Results
showed
effort
expectancy,
performance
perceived
risk,
trust,
influence,
impacted
behavioral
intention,
whereas
facilitating
conditions
did
not.
Furthermore,
upon
word
mouth
(the
latter
regarding
m-banking),
had
highest
coefficient
value.
also
confirmed
all
affect
continue
applications.
Digital Business,
Journal Year:
2022,
Volume and Issue:
2(2), P. 100037 - 100037
Published: Jan. 1, 2022
This
study
aims
at
investigating
the
determinants
of
digital
banking
adoption
in
Kingdom
Saudi
Arabia
using
Technology
Acceptance
Model
(TAM).
The
is
based
on
data
from
2017
Global
Financial
Inclusion
Survey
covering
1009
respondents,
which
has
been
analysed
simple
analytical
tools
such
as
chi-square
test
and
logistics
regression.
About
51.5%
respondents
reported
Arabia.
factor
trust
added
to
extend
(TAM)
predicting
technology
adoption.
two
constructs
i.e.
perceived
ease
use
(PEOU)
usefulness
(PU),
show
a
significant
positive
marginal
effect
banking,
whereas
indicates
negative
impact
with
controlling
age
education
consumers.
provides
valuable
insights
for
financial
institutions,
consumers,
business
entities
researchers
promoting
system
International Journal of Bank Marketing,
Journal Year:
2022,
Volume and Issue:
41(1), P. 1 - 33
Published: July 1, 2022
Purpose
Using
the
theory,
construct,
method,
moderator
(TCMM)
format,
this
framework-based
review
critically
analyses
mobile
financial
services
(MFSs)
field
through
a
detailed
synthesis
and
analysis
of
sample
mainstream
empirical
research
published
in
various
scientific
journals
within
period
2009–2020.
Design/methodology/approach
The
authors
followed
three-step
structured
approach
suggested
by
Webster
Watson
(2002)
to
search
for
literature
synthesise
global
perspectives
on
MFSs
their
associated
applications
systems.
resulted
identification
115
most
relevant
articles.
Findings
identified
three
major
categories
or
domains
comprising
entire
spectrum
digital
services.
To
facilitate
analysis,
TCMM
is
developed
proposed
as
an
organising
framework.
Moreover,
also
presented
comprehensive
framework
MFS
explicitly
14
different
themes
future
MFSs.
Originality/value
Prior
attempts
analyse
academic
have
been
scant
limited
specific
domain:
banking
payment.
synthesised
more
extensive
body
knowledge
provided
perspective
field.
Unlike
past
reviews
which
traditional
frameworks
such
antecedents,
decisions
outcome
(ADO);
TCCM;
6
W
Framework
(who,
when,
where,
how,
what
why),
International Journal of Bank Marketing,
Journal Year:
2022,
Volume and Issue:
40(7), P. 1364 - 1397
Published: June 2, 2022
Purpose
Recently,
traditional
financial
institutions
are
facing
strong
competition
from
disruptive
innovators
(Fintech
firms)
forcing
them
to
increasingly
invest
in
new
IT
solutions
maintain
their
competitive
edge.
However,
there
still
advantages
that
enjoy,
of
which
the
primary
one
may
be
reputation.
Surprisingly,
firm
reputation
link
use
intention
has
not
received
much
attention
literature,
prompting
this
research.
The
purpose
study
is
examine
context
mobile
banking.
Design/methodology/approach
results
based
on
a
survey
783
participants
Vietnam.
Findings
confirmed
plays
an
important
role
promoting
for
Additionally,
perceived
risk
and
trust
also
linked
usefulness
(PU)
ease-of-use
(PEOU).
Originality/value
This
among
first
PU
PEOU
banking
context.
Based
Theory
Reasoned
Action,
adds
literature
by
connecting
two
separated
research
themes:
technology
adoption
It
suggests
avenues
both
banks
Fintech
firms
set
business
strategies
enhance
or
collaborate
mutual
benefits.
Sustainability,
Journal Year:
2022,
Volume and Issue:
14(12), P. 7150 - 7150
Published: June 10, 2022
Emerging
technologies
have
made
tremendous
changes
in
people’s
daily
lives,
and
they
profoundly
influenced
their
economic
consumption
activities.
Recently,
the
COVID-19
pandemic
has
also
drastically
increased
individuals’
usage
of
contactless
payment
technologies,
such
as
mobile
facial
recognition
payments,
which
accelerated
transformation
digital
transaction
services
China.
In
this
study,
findings
show
that
perceived
usefulness,
ease
use,
service
security
can
affect
value
user
satisfaction
using
payment.
Moreover,
a
higher
level
may
encourage
more
post-adoption
behaviors,
continuous
habitual
methods
or
encouraging
others
to
use
via
word-of-mouth;
however,
did
not
direct
effect
on
usage.
addition,
there
are
certain
differences
behavior
depending
whether
QR-code
is
used.
For
users,
overall,
behaviors
strongly
bonded
with
each
other
compared
users.
This
study
generated
information
insight
into
help
managers
align
strategies
efficiently
post-pandemic
era.
