Journal of Enterprise Information Management,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Oct. 19, 2024
Purpose
The
research
aims
to
explore
the
dynamic
relationship
between
digital
service
innovation
(DSI),
artificial
intelligence
(AI)
and
business
performance
(BPer)
in
service-based
models
with
a
focus
on
how
AI-enhanced
insights
from
use
customer
feedback
can
strengthen
strategies.
are
show
that
DSI
AI
key
driving
growth
efficiency
economy
underscore
AI’s
role
utilizing
contextual
data
improve
decision-making
outcomes.
Design/methodology/approach
study
uses
general
structural
equation
modeling
analyze
Spanish
manufacturing
firms,
focusing
medium-sized
enterprises
including
both
business-to-business
business-to-consumer
orientations.
Data
drawn
Iberian
Balance
Analysis
System
[Sistema
de
Análisis
Balances
Ibéricos
(SABI)]
database,
complemented
by
Qualtrics
survey
assess
integration
of
processes.
methodology
is
designed
evaluate
interplay
DSI,
BPer,
aim
identifying
actionable
for
Findings
clarifies
relationships
providing
new
theoretical
empirical
insights.
findings
confirm
DSI's
direct
positive
impact
suggest
nuanced
mediating
role,
emphasizing
need
strategic
DSI-AI
firms
enhanced
performance.
Research
limitations/implications
explains
synergistic
bond
boosting
BPer
discovering
by-product
be
transformed
into
Practical
implications
This
advises
sector
leaders
integrate
competitive
advantage,
value
high-quality,
learning
decision-making.
Originality/value
Researchers
will
observe
confirms
while
also
highlighting
significant
enhancing
this
effect.
Journal of Enterprise Information Management,
Journal Year:
2025,
Volume and Issue:
unknown
Published: May 1, 2025
Purpose
This
study
aims
to
explore
the
role
of
digital
platforms
in
fostering
service
innovation
(DSI)
business-to-business
(B2B)
settings.
More
specifically,
it
delineates
how
firms
orchestrate
and
govern
multi-platform
ecosystems
pursue
DSI,
outlining
key
complementors
their
interdependencies.
Design/methodology/approach
Using
37
in-depth
interviews
with
DSI
decision-makers
from
leading
transportation
healthcare
firms,
investigates
different
types
enable
data-driven
services.
Findings
The
extends
B2B
platform
classification
beyond
traditional
open
vs
closed
architecture
transaction
platforms,
revealing
five
distinct
platforms.
These
are
manufacturer-led,
provider-mediated,
customer
innovation,
customer-moderated
data
brokerage
explores
actors-resources-activities
constellations
these
for
executing
DSIs.
It
further
elucidates
actors
play
roles
depending
on
ecosystem
positions.
Finally,
underscores
importance
governance
facilitating
interoperability
introduces
concept
customized
technology
adapters
as
tools
integrating
external
supporting
DSI.
Originality/value
Prior
studies
have
predominantly
concentrated
examining
objectives
categorize
types.
Our
investigation,
which
centers
platform-based
activities,
identifies
that
revolve
around
idiosyncratic
business
models
implemented
by
firms.
Additionally,
we
distinguish
emerging
boundary
resources
employed
integrate
complementors,
may
a
crucial
ensuring
subsequent
developments.
Journal of Computer Information Systems,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 33
Published: Dec. 29, 2024
In
this
study,
we
examine
how
corporate
digital
responsibility
(CDR)
is
integrated
into
decision-making
processes
in
firms
spread
across
three
country
contexts.
We
focused
on
10
technology
firms,
within
the
PAI
group,
operating
UK,
USA,
and
India.
Our
two-phased
study
involved
analyzing
CDR
disclosures
annual
reports
of
company
websites,
professional
communication
channels
(such
as
LinkedIn)
over
3
years.
Additionally,
conducted
in-depth
interviews
with
30
senior
middle-level
executives.
have
used
both
qualitative
quantitative
methods
to
ensure
methodological
rigor.
This
also
first
cross-context
attempted
CDR.
findings
indicate
that
receives
most
attention
UK
followed
by
those
USA
found
managers
believe
ethics
can
enhance
value
propositions,
but
overall,
moderately
prioritized
firms'
behavior.
Journal of Organizational Computing and Electronic Commerce,
Journal Year:
2024,
Volume and Issue:
34(3), P. 213 - 236
Published: May 22, 2024
Information
technology
(IT)
is
integral
to
service
innovations,
yet
few
efforts
investigate
how
its
different
use
might
lead
innovation
outcomes,
from
a
finer-grained
perspective.
Using
the
dynamic
capabilities
of
firm
as
framework,
we
consider
IT
an
essential
enabler
distinct
activities
and
then
service-dominant
logic
augment
this
high-level
framework.
The
proposed
model
specifies
enables
activities,
through
relationships
that
are
associated
with
outcomes
(radicalness
volume)
competitiveness.
Our
empirical
test
uses
both
survey
data
accounting-based
performance
major
Taiwanese
firms.
According
results,
strategic
in
planning
more
relevant
radicalness.
To
achieve
volume,
strategically
using
for
implementation
essential.
Overall,
customer
cocreation
strengthens
these
and,
importantly,
IT-enabled
knowledge
renewal
post-launch
refinement
has
significant,
direct
effect
on
competitiveness
positively
moderates
relationship
radicalness
Discrete Dynamics in Nature and Society,
Journal Year:
2024,
Volume and Issue:
2024(1)
Published: Jan. 1, 2024
The
precise
relationship
between
service
innovation
and
financial
outcomes
in
this
context
remains
ambiguous.
This
study
examines
the
extent
to
which
contributes
outcomes,
analyzing
data
from
512
manufacturing
companies
across
China
1993
2017,
sourced
CSMAR
database.
Utilizing
OLS
regression
fixed
effects
model
method,
we
identify
a
positive
nonlinear
correlation
performance,
highlighting
“service
dilemma”
that
varies
state‐owned
private
enterprises,
follows
“saddle‐type”
pattern.
In
addition,
impact
of
shows
considerable
variation
different
industries.
research
provides
critical
insights
into
optimizing
performance
through
strategic
various
types
enterprises
It
underscores
importance
tailored
industrial
strategies
equitable
competition
enhancing
innovation.
study’s
extensive
sample
size
its
focus
on
heterogeneity
among
enterprise
industries
mark
key
contributions
understand
innovation’s
role
performance.
