The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2024, Volume and Issue: 10(1), P. 100227 - 100227

Published: Feb. 2, 2024

The purpose of this study is to evaluate a customer relationship management (CRM) model based on telecom customers' experiences with the company's services. For purpose, examines how influence organizational commitment(OC) and knowledge (KM) (CRM), affects profitability (CP) loyalty (CL) directly indirectly through satisfaction (CS) along moderating role brand image. We examined hypotheses by utilizing structural equation modeling (SEM) data gathered from 100 consumers Bangladeshi telecommunication sector, survey was performed online offline pre-structured questionnaire. found that commitment affect CRM performance, which greatly loyalty, both satisfaction. Customer also loyalty. This revealed image moderated CP, CS, CL correlations. present research built moderated-mediation paradigm using possible mediating impact client happiness show connected clients' Present suggested that, managers companies should use effective strategies provide their personalized appropriate experiences, afterwards allows for goal long-term maintains sustainability in industry.

Language: Английский

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Weaving a greener future: The impact of green human resources management and green supply chain management on sustainable performance in Bangladesh's textile industry

Cleaner Logistics and Supply Chain, Journal Year: 2024, Volume and Issue: 10, P. 100143 - 100143

Published: Jan. 21, 2024

The purpose of this study is to investigate the impact Green Human Resource Management (GHRM) and Supply Chain (GSCM) on sustainable performance Bangladeshi textile sector. Specifically, focuses environmental employee-related aspects. Additionally, we examine how employee mediate relationship between GHRM GSCM. This draws upon data collected from 450 employees across various enterprises in Bangladesh. Structural Equation Modeling employed using Amos 24 software analyze relationships interactions among these variables. These findings demonstrate that environmentally practices human resource management supply chain results enhanced sustainability. indicates significantly influences GSCM regarding performance. indicate firms operating industry should implement enhance their sustainability it recommended organizations prioritize well-being engagement employees. Implementing such a strategy can bolster organization's comprehensive initiatives raise its standing stakeholders. contributes expanding body literature by investigating mediating role It emphasizes significance techniques improving provide valuable insights for seeking develop more effective initiatives.

Language: Английский

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AI Capability and Sustainable Performance: Unveiling the Mediating Effects of Organizational Creativity and Green Innovation with Knowledge Sharing Culture as a Moderator

Sustainability, Journal Year: 2024, Volume and Issue: 16(17), P. 7466 - 7466

Published: Aug. 29, 2024

The purpose of this study is to investigate the role AI capability (AIC) on organizational creativity (OC), green innovation (GI), and sustainable performance (SP). It also aims mediating roles OC GI, as well moderating knowledge sharing culture (KNC). This used quantitative methodology utilized a survey collect data from 421 employees in different organizations Bangladesh. We structural equation modeling (SEM) technique analyze data. finds that significantly influences OC, SP. GI work mediators, KNC serves moderator among suggested relationships. notable for its novelty examining multiple unexplored aspects current body research. research provides valuable insights policymakers practitioners regarding effective integration enhance competitiveness.

Language: Английский

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Going Green: Effect of Dynamic Capability, Innovation, and Supply Chain Agility in Fostering Supply Chain Management in SDGs Context

Journal of Lifestyle and SDGs Review, Journal Year: 2025, Volume and Issue: 5(3), P. e05056 - e05056

Published: March 10, 2025

Objective: This study investigates how green innovation and dynamic capacities impact agro-allied enterprises' Green Supply Chain Management (GSCM) practices in Nigeria, as well shift focus on the mediating function of supply chain agility. Theoretical Framework: Rising environmental consciousness is capturing interest business stakeholders face fiercer competition, builds efforts to attain development practices, which also prompting consideration potential businesses. Method: employed Partial Least Squares Structural Equation Modeling (PLS-SEM) analyze data from 264 randomly selected respondents Nigerian enterprises using a structured Likert scale survey. Results Discussion: The study's results indicate positive correlation between management capabilities. Research Implications: research indicates that agility an essential factor enhancing GSCM firms. Adopting environmentally friendly methods their operations can help people who work firms better understand important capability are for improving management. Originality/Value: originality present was emerging linkage Resource-Based View (RBV) theory, emphasizes businesses care about environment gain long-term competitive edge by while developing capabilities, even aligning sustainable goals.

Language: Английский

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Effects of circular economy practices on sustainable firm performance of green garments

Oeconomia Copernicana, Journal Year: 2024, Volume and Issue: 15(2), P. 637 - 682

Published: June 30, 2024

Research background: The concept of sustainable firm performance has gained significant interest within the highly competitive business arena. There been a increase in adoption and implementation circular economy practices by industries. If company can implement an established approach to practices, it may expedite attainment corporate performance. This research is conducted context ready-made garment organizations that are following green criteria their activities. study focuses on emerging South Asian country, Bangladesh, as holds strong position global apparel market; imperative assess ensure environmental maintenance this country’s sector. Purpose article: purpose investigate relationship between organizational contributory three-dimensional performance, i.e. environmental, financial, social Method: quantitative survey-based study; total 418 managers were selected participate. Primary data was collected through structured questionnaire given sample permanent Bangladesh. For input analysis, SPSS PLS-SEM software used. Findings & value added: results our demonstrate noteworthy enhances comprehension efficacy addressing issues. examines potential ramifications implementing for policymakers sector, which known its labor-intensive activities, ranks country's second-largest contributor. outcomes provide distinctive perspective adding concerns economies. Thus, investigation provides valuable insights market products concerning environment, resource maximization, energy saving, production processes.

Language: Английский

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Unveiling Brand Loyalty in Emerging Markets: Analyzing Smartphone User Preferences: Robustness of Structural Equation Modeling (SEM) and Simultaneous Equation Modeling (SEMs).

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2024, Volume and Issue: 10(3), P. 100353 - 100353

Published: Aug. 3, 2024

This study aims to examine the determinants of brand loyalty in emerging markets, focusing on smartphone consumers Bangladesh. The focuses identifying key elements that contribute and extent their impact customers' commitment preferred manufacturers. A theoretical framework will be employed establish relationship between independent dependent variables. Data for was collected from 390 participants through a Google form explicitly designed this purpose. In Simultaneous Regression Analysis has been used synchronize findings Structural Equation Models (SEM) also is emphasize robustness study. data analysis PSS calculate mean standard deviation. Modeling (SEM), reliability, convergent validity were accomplished using Amos. indicate consumer attitudes, service quality, public self-consciousness, behavioural experience all significantly influence loyalty. Furthermore, trust plays crucial favourable mediating role perceptions, loyalty, excellence. model suggested big effect, Bangladesh policymakers should consider when planning new factors affecting results research can valuable Bangladeshi companies as they gain insights into among consumers. discusses limitations its generalizability provides practical implications businesses market offerings.

Language: Английский

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The green mindset: how consumers’ attitudes, intentions, and concerns shape their purchase decisions

Environmental Research Communications, Journal Year: 2024, Volume and Issue: 6(2), P. 025009 - 025009

Published: Feb. 1, 2024

Abstract Purpose. The goal of the present investigation is to find out what effect environmental concern has as a moderator between green brand positioning, knowledge, social value, and perspective on among young consumers. Design/methodology/approach. Information was gathered from 407 Bangladeshi university students, both public private. suggested model evaluated with assistance SPSS version AMOS-24, using Structural equation Modeling (SEM) method. Findings. According standardized path coefficients SEM, findings suggest that concerns have great deal do people’s purchasing intentions. results, ‘green positioning’ (GBP) knowledge’ (GBK), directly indirectly via ‘Attitude towards Green Brand’ (ATGB) affect ‘Green Purchasing Intention’ (GPI). But ‘social value’ (SV) ATGB are important factors in determining intent buy environmentally friendly products no direct GPI. Here, moderator, ‘environmental concern’ (EC) plays vital role. Practical implications . These insights may help companies better comprehend how customers view responsible well influence their purchase decisions. Additionally, it essential for businesses appreciate significance educating people about issues order increase consumer awareness encourage more sustainable consumption habits. Originality value. study’s might be quite instructive firms motivate make purchases. One first studies its kind, extremely valuable seeking understand customers’ perspectives brands because they shed light can moderate behavior when comes products.

Language: Английский

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Adaptability and resilience: Insights into Bangladeshi E-commerce customer behavior during COVID-19

Environment and Social Psychology, Journal Year: 2024, Volume and Issue: 9(7)

Published: July 3, 2024

This study aims to thoroughly investigate the changes in customer purchasing behavior across digital marketplaces amid exceptional emergency caused by COVID-19 pandemic, which has unparalleled influence on e-commerce. research adopts a quantitative approach, leveraging survey questionnaires collect data marketplaces. Analysis of collected is conducted utilizing Statistical Package for Social Sciences (SPSS) software, enabling comprehensive statistical analysis discern trends and patterns during pandemic. It provides vital insights into complex dynamics times crisis. The key findings emphasize importance comprehending preferences behaviors scenarios businesses e-commerce industry. demonstrates that, despite obstacles presented internet transactions not only remained viable but also acquired considerable significance customers Bangladesh. Bangladeshi sector demonstrated crucial need adaptability resilience effectively adapting changing market conditions significantly contributes understanding landscape addressing relevant topics objectives. reveals direct correlation between success pandemic-like events. offers organizations how modify their advertising, marketing, promotional methods address customers' evolving requirements priorities In essence, this thorough examination acts as manual enterprises Bangladesh other regions, helping them navigate possibilities era. highlights influencing future e-commerce, both worldwide.

Language: Английский

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Factors affecting the quality of work life for industrial labour force: empirical evidence from a developing country

BMC Psychology, Journal Year: 2024, Volume and Issue: 12(1)

Published: Oct. 24, 2024

The success of any organization requires a skilled, competent, and satisfied workforce. If the workforce can be provided with necessary components to ensure high quality working life, they will become permanent assets. Various factors undoubtedly affect workers' work lives. This study aims investigate drivers life in industrial labour force developing country, Bangladesh. It enumerated elements that have an impact on force's (QWL). A structured questionnaire was administered 420 Bangladeshi workers across diverse industries, yielding commendable response rate 93.33%. collected data underwent analysis employing partial least squares structural equation modeling (PLS-SEM) technique. Representative industries respondents were chosen by random selection. results revealed environment, organizational culture climate, relationships cooperation, compensation rewards, adequacy resources, autonomy work, job satisfaction, security are directly related QWL. Training development, facilities do not significantly research used improve for those sector. An industry may accomplish long-term short-term goals maintaining pleasant study's findings provide policymakers regulatory authorities Bangladesh's sector strategic references strategies boost productivity economic growth sustainable development ensuring employees' serve as template

Language: Английский

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Nexus among employee engagement, management support, and knowledge sharing behavior: Evidence from an emerging economy

Journal of Infrastructure Policy and Development, Journal Year: 2025, Volume and Issue: 9(1), P. 9466 - 9466

Published: Jan. 9, 2025

The aim of this study is to examine the contributions components employee engagement on knowledge-sharing behavior alongside possible mediating effect management support. This collected data from 395 respondents purposively selected pharmaceutical organizations in Bangladesh. For input and incorporation sample data, SPSS version 26 was used, whereas PLS-SEM (version-4) tool used test hypotheses relationships. findings reveal significant positive effects adaptation, devotion, vitality both knowledge sharing Adaptation new technologies processes enhances employees’ ability intention share knowledge, facilitated by robust Similarly, devotion among employees fosters a supportive environment that conducive for exchange. Management support emerges as critical mediator, amplifying impacts organizational outcomes. These address gap understanding conditions enhance behaviors highly regulated industries provides valuable framework nurture cultures will drive innovation resilience within emerging markets.

Language: Английский

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