Work First or Education First? Frontline Service Challenges of Providing Enabling Activation DOI Creative Commons
Heidi Moen Gjersøe,

Heidi Nicolaisen

Social Policy and Society, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 12

Published: Oct. 30, 2024

Activation policies, especially formal upskilling, can strengthen social inequality among long-term unemployed people. Also, receiving skill-enhancing activities may be at odds with the ‘work first’ principle. Drawing on interviews frontline workers in Norwegian employment and welfare service (NAV), this article analyses how handle challenging aspects arising from activation policies providing enabling to claimants who need comprehensive support. The findings suggest that face expect embark an education, contrary, lack motivation or capability do so. In both cases, are challenged terms of experiencing contradictory expectations users assessing future outcomes suitability services. Education provided by public agency (PES) involves multiple policy fields require specific competency part workers.

Language: Английский

Challenging temporal structures in job centre pathways towards labour market participation DOI
Carl Johannes Middelboe, Tine Tjørnhøj‐Thomsen, Rikke Krølner

et al.

Time & Society, Journal Year: 2025, Volume and Issue: unknown

Published: April 16, 2025

This article investigates how tensions between temporal structures influence the perceptions of Danish job centre pathways among long-term unemployed citizens and frontline professionals, as well challenges they face in aligning with imperatives centre's institutional time. study draws on qualitative individual interviews 28 citizens, two focus group professionals observations four citizens’ meetings centres. Through an expanded conceptualisation J. David Lewis Andrew Weigert's notion social time structures, we establish that accepting dominant principles demands is necessary for alignment centre. We find misalignment can lead them to contest progression their dispute priorities established pathways. Furthermore, demonstrate are similarly challenged Our analysis reveals cannot be assumed either or involved delivering Temporal alignments constitute a significant tension centres crucial perception held by both professionals.

Language: Английский

Citations

0
Caught in a standstill—The unresolved challenges of integrated service delivery in public organizations DOI
Niklas A. Andersen, Karen Nielsen Breidahl

Public Administration, Journal Year: 2024, Volume and Issue: unknown

Published: April 29, 2024

Abstract Despite widespread support for integrated service delivery (ISD), the challenges of making ISD a sustainable feature public sector remain unresolved. This article offers new insights to this persistent challenge by developing novel theoretical framework, inspired perspective institutional complexity, and applying it case Danish job centers. We demonstrate how contradictory layered nature governance arrangements simultaneously pose demands integration ‐separation on Consequently, center managers can neither prioritize one nor blend them into hybrid practices. Instead, their attempts further inherently temporary—as they are continuously forced reverse back old organizational boundaries, oscillate between work processes supporting separation, rebuild collaborative relations. The thus caught in “frenetic standstill,” which hinders organizing ISD.

Language: Английский

Citations

2
Work First or Education First? Frontline Service Challenges of Providing Enabling Activation DOI Creative Commons
Heidi Moen Gjersøe,

Heidi Nicolaisen

Social Policy and Society, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 12

Published: Oct. 30, 2024

Activation policies, especially formal upskilling, can strengthen social inequality among long-term unemployed people. Also, receiving skill-enhancing activities may be at odds with the ‘work first’ principle. Drawing on interviews frontline workers in Norwegian employment and welfare service (NAV), this article analyses how handle challenging aspects arising from activation policies providing enabling to claimants who need comprehensive support. The findings suggest that face expect embark an education, contrary, lack motivation or capability do so. In both cases, are challenged terms of experiencing contradictory expectations users assessing future outcomes suitability services. Education provided by public agency (PES) involves multiple policy fields require specific competency part workers.

Language: Английский

Citations

0