A contingency-based approach to service robot design: Role of robot capabilities and personalities

Technological Forecasting and Social Change, Journal Year: 2024, Volume and Issue: 201, P. 123257 - 123257

Published: Feb. 14, 2024

The rise of service robots is changing how products and services are delivered, significantly affecting customer outcomes. However, research has yet to specifically examine the design a robot specific contexts influences engagement value co-creation. Our study adopts contingency perspective investigate capabilities personalities aligned with impacts co-creation intentions. We tested this proposition through three experiments carried out in banking restaurant contexts. findings revealed effectiveness carefully designed robotic within infrastructure depends on have important implications for firms designing managing align

Language: Английский

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The dehumanization of service robots influences hospitality consumption emotion

International Journal of Hospitality Management, Journal Year: 2024, Volume and Issue: 119, P. 103707 - 103707

Published: Feb. 16, 2024

Language: Английский

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Ready for take-off? The dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services

Transportation Research Part A Policy and Practice, Journal Year: 2024, Volume and Issue: 185, P. 104122 - 104122

Published: May 31, 2024

Technological advancements have led to the development of aerial vehicle concepts for passenger transportation, termed "Urban Air Mobility." Related services could provide more efficient and flexible travel options. However, as flight modes will shift autonomous operations in near future, a deeper understanding consumer perceptions adoption intentions related this AI-enabled service be crucial its success. Building on dual-process theory, we examine influence affective cognitive considerations formation drones. Using Virtual Reality (VR), manipulate presence pilot onboard assess human supervision subsequent using structural equation modeling. In two experimental studies, show that responses exert stronger than considerations. Results indicate some form trust formation, especially risk-averse consumers.

Language: Английский

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Who is sharing green eWOM? Big data evidence from the travel and tourism industry

Journal of Sustainable Tourism, Journal Year: 2024, Volume and Issue: 32(11), P. 2380 - 2402

Published: March 12, 2024

Although research has investigated the drivers of pro-environmental intentions, little adopted big data to understand socio-demographic profile customers who share electronic word-of-mouth (i.e., online reviews) about tourism services' environmental practices green eWOM). Our methodology includes a large sample with different demographic characteristics and trip motivations, shared eWOM product types (496,813 hotel reviews, 129,455 airline 22,373 reviews tourist attractions). This sampling enables us get an accurate picture customer segments are sharing eWOM. We used text analytics for extraction environmentally-related semantics), ANOVA tests, ordinary least squares (OLS) regression analysis. Findings reveal that Gen Z Asian male traveling business staying at chains more likely discuss sustainability in their reviews. The longitudinal analysis shows steady increase hotels consumers often attractions, rather than or airlines. Interestingly, is associated 5-star country origin influences various travel services.

Language: Английский

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AI-Powered Personalization and Emotional Intelligence Integration for Enhanced Service Marketing in Transformative Tourism Experiences

Published: May 9, 2024

Language: Английский

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