The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service

Innovation and Green Development, Journal Year: 2023, Volume and Issue: 3(2), P. 100120 - 100120

Published: Dec. 29, 2023

The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on satisfaction e-consumers regarding banking technologies and services offered by their respective banks. Three hundred fifty-five data were administered using structural equation modeling technique to examine hypothesis. results indicated three dimensions exhibited positive statistically significant relationship consumers' services. remaining two (Responsiveness Empathy) displayed negative but association. In context satisfaction, it was observed that all factors except 'Reliability,' 'Responsiveness,' 'Empathy' association during pandemic situation. This research provides new perspective for countries sensitive committed enhancing green development strategies embracing technological advancements, particularly challenging circumstances like pandemic.

Language: Английский

---

Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective

Cogent Social Sciences, Journal Year: 2024, Volume and Issue: 10(1)

Published: Jan. 23, 2024

Online service quality acts as a lever that providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth adoption of internet banking during COVID-19 pandemic, purpose this study was evaluate antecedents among banks Zimbabwe post pandemic. Grounded expectancy-disconfirmation theory, adopts an explanatory research design and quantitative approach. Data collected using convenience sampling hand-administered questionnaires. Covariance based Structural Equation Modelling (SEM) SPSS AMOS examined 261 valid responses. The findings revealed positive impact e-banking on satisfaction e-word mouth. E-customer also positively influenced mouth retention. results were confirmatory effect paper reveals although significant enforced through regulations, responsive enough install requisite infrastructure. Thus, pandemic experiences have induced confirmation consequentially satisfaction, e-WOM e-retention. therefore flags important antecedent role To promote era Zimbabwe, need maximize perceived quality.

Language: Английский

---

Ascertaining the impact of e-service quality on e-loyalty for the e-commerce platform of liner shipping companies

Transportation Research Part E Logistics and Transportation Review, Journal Year: 2024, Volume and Issue: 184, P. 103491 - 103491

Published: March 23, 2024

Language: Английский

---

Evaluating customer satisfaction with the quality of online banking services after COVID-19: developing country perspective

Cogent Business & Management, Journal Year: 2024, Volume and Issue: 11(1)

Published: Nov. 5, 2024

This study aimed to assess customer satisfaction levels with the quality of online banking services in Islamic sector Bangladesh, particularly after COVID-19 pandemic. Data were collected from 280 customers using a modified questionnaire based on SERVQUAL model. Structural equation modeling (SEM) was employed analyze data, and statistical analysis performed SPSS AMOS. The findings showed that number factors, including efficiency, dependability, responsiveness, security, affect satisfaction. Among these dimensions, reliability identified as most crucial factor, exerting greatest impact COVID-19. Given growing significance effective delivery can enhance provide banks competitive advantage. results this have practical implications for bankers, investors, bank management, policymakers country's sector. They offer valuable insights into essential factors affecting service inform development strategies policies improve overall experience context.

Language: Английский

---

Effectiveness of Emergency Food Assistance Programs during. COVID-19 at Union Parishad: Mediating Role of Political Neutrality

Evaluation and Program Planning, Journal Year: 2025, Volume and Issue: 111, P. 102566 - 102566

Published: Feb. 26, 2025

Language: Английский

---

The Role of Online Banking Service Clues in Enhancing Individual and Corporate Customers’ Satisfaction: The Mediating Role of Customer Experience as a Corporate Social Responsibility

Sustainability, Journal Year: 2025, Volume and Issue: 17(8), P. 3457 - 3457

Published: April 13, 2025

Online banking services have emerged as pivotal drivers of customer satisfaction and sustainable development. However, the mediating role experience in linking online service clues to remains underexplored. Grounded Haeckel’s model, this study examines how functional (technical execution), mechanic (interface usability), humanic (behavioral interactions) shape among 400 individual corporate users Northern Cyprus, analyzed via Structural Equation Modelling. By framing age occupation proxies for risk aversion post-crisis distrust—key barriers Cyprus’s sector—this advances regionally tailored strategies digital adoption. The results reveal positively impacted only customers, while enhanced across both groups, contributing Humanic showed no significant effect. Although improved overall experience, a key social responsibility, did not mediate clue–satisfaction relationship. Demographic factors (e.g., age, user type) moderated these dynamics. These findings underscore importance prioritizing interfaces bolster align with development goals. This theory contexts offers actionable insights banks seeking balance technological innovation centricity.

Language: Английский

---

Security encryption model of e-bank based Camellia algorithm using cubic curve

AIP conference proceedings, Journal Year: 2025, Volume and Issue: 3264, P. 030030 - 030030

Published: Jan. 1, 2025

Language: Английский

---

Modeling the influence of e-service quality on e-satisfaction in Indonesia’s digital marketplaces using a hybrid approach of SEM and fsQCA

Journal of Modelling in Management, Journal Year: 2025, Volume and Issue: unknown

Published: April 16, 2025

Purpose Indonesia’s expanding digital marketplaces make e-satisfaction a key success factor, yet traditional research often overlooks its complex, nonlinear drivers. This study aims to integrate partial least square structural equation modelling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) reveal both linear configurational influences – security, pricing, shipping, information availability product quality providing practical insights for platforms enhance competitiveness. Design/methodology/approach uses Expectancy-Disconfirmation theory as framework which demonstrates the mechanism through buyers’ marketplace experiences create their e-satisfaction. Through integrating fsQCA with PLS-SEM this combines asymmetric symmetric methods analyze determinants of Findings The modeling results show that significantly impact findings further high depends on presence quality, whereas low stems from absence. Originality/value uniquely integrates effects complex configurations drive in marketplaces. It extends Theory by showing how interact shape satisfaction. By focusing an emerging economy, it delivers much-needed context-specific fills critical gap global e-commerce research.

Language: Английский

---

Examining E- Satisfaction as Mediator between Banking Mobile Application Quality Factors and Consumers E-Loyalty

Academic Journal of Social Sciences (AJSS ), Journal Year: 2023, Volume and Issue: 7(1), P. 001 - 016

Published: June 30, 2023

This research aims to assess the impact of electronic banking mobile application quality factors, such as design, trust, and reliability, on users' loyalty in Pakistan's commercial sector. In addition, influence e-satisfaction a mediator link between characteristics e-banking apps e-loyalty was investigated. A convenience sample 218 clients conventional banks Pakistan provided data. The questionnaire derived from previously published works. results indicated that reliability trust have significant e-loyalty, but design applications had negligible impact. study employs Cognitive-motivational-relational theory examine current literature through mediation function satisfaction. provide recommendations for increasing consumer customer satisfaction sectors emerging economies. contributes understanding importance factors enhancing e-satisfaction, which turn leads e-loyalty.

Language: Английский

---

ASSESSING THE EFFECT OF ONLINE BANKING SERVICE QUALITY ON CUSTOMER LOYALTY IN MALAYSIAN BANKING INDUSTRY: THE MEDIATING ROLE OF CUSTOMER SATISFACTION

EPRA International Journal of Economic and Business Review, Journal Year: 2024, Volume and Issue: unknown, P. 28 - 40

Published: April 21, 2024

Technological improvements have greatly transformed the modern banking business, specifically through substantial expansion of online banking. Online represents an innovative information system consuming creative resources Internet to facilitate access for bank customers increasing array financial services. Understanding importance high-quality services in promoting customer loyalty is necessary remaining competitive and establishing success this rapidly changing industry. In response fundamental change, industry has used digital methods improve way are provided increase satisfaction loyalty. This paper aimed evaluate effect service quality on Malaysian context. A survey conducted purpose a sample 268 respondents chosen which includes males females. self-administered questionnaire data collection. The study found significant factors affecting adoption banking, involving convenience, website quality, privacy, security. provides important advertising understanding professionals involved development implementation products. Furthermore, ramifications policymakers seeking ways encourage environment by highlighting key issues that require careful attention. KEYWORDS: Banking Industry Malaysia, Loyalty, Service Quality, Customer Satisfaction.

Language: Английский

---