Why do dissatisfied consumers remain loyal? The role of switching barriers in online shopping DOI Open Access
Widyastuti Widyastuti, Sri Hartini,

Monika Tiarawati

et al.

Asian Journal of Business Research, Journal Year: 2024, Volume and Issue: 14(1)

Published: April 30, 2024

The existence of e-commerce has two sides the coin for marketers. E-commerce can be very effective in marketing products or services. On other hand, it also makes easier consumers to switch their choice competing brands due ease features comparing prices and quality. Therefore, maintaining consumer satisfaction dissatisfaction online shopping experience is important companies retain consumers. This study explores relationship between switching behavior e-commerce. research was conducted qualitatively using Critical Incident Technique (CIT) achieve this goal. Informants were who experienced when making purchases last six months. results show that even though dissatisfaction, they persist not behavior. barriers form use technology, time efficiency, convenience, variety seeking are why continue platforms have disappointing

Language: Английский

The new normal: The status quo of AI adoption in SMEs DOI Creative Commons

Julia Schwaeke,

Anna Peters, Dominik K. Kanbach

et al.

Journal of Small Business Management, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 35

Published: Aug. 13, 2024

The recent surge in the adoption of artificial intelligence (AI) by small and medium-sized enterprises (SMEs) has garnered significant research attention. However, existing literature reveals a fragmented landscape that hinders our understanding how SMEs use AI. We address this through systematic review wherein we analyze 106 peer-reviewed articles on AI categorize states trends into eight clusters: (1) compatibility, (2) infrastructure, (3) knowledge, (4) resources, (5) culture, (6) competition, (7) regulation, (8) ecosystem: according to technology–organization–environment model. Our provides valuable insights identifies gaps literature, notably overlooking identification as pivotal driver neglecting legal requirements. study clarifies implementation within SMEs, offering holistic theoretically grounded perspective empower researchers practitioners facilitate more effective application SME sector.

Language: Английский

Citations

29

Design thinking and artificial intelligence: A systematic literature review exploring synergies DOI Creative Commons
Aswathy Sreenivasan,

M. Suresh

International Journal of Innovation Studies, Journal Year: 2024, Volume and Issue: 8(3), P. 297 - 312

Published: May 24, 2024

This article examines how design thinking and artificial intelligence (AI) work together what it means for the sector. The goal is to understand AI technologies may advance process, encourage innovation, produce more individualized user-centric solutions. study intends shed light on potential of as a catalyst creativity ethical implications AI-driven by discovering overlapping ideas methodologies between AI. According research, can significantly influence process eliminating tedious processes, improving user-centricity, stimulating creativity. support designers' decision-making, prototyping, ideation resulting in creative effective Addressing bias algorithms data privacy imperative ensure integration. Virtual reality, bio-design, inclusive are untapped areas where be used.

Language: Английский

Citations

13

Empowerment of Cross-Border E-Commerce Platforms for Small and Medium-Sized Enterprises: Evidence from China DOI
Zhigang Fan, Yansu Wang,

Zhenzhou Ying

et al.

Journal of Business-to-Business Marketing, Journal Year: 2023, Volume and Issue: 30(1), P. 33 - 44

Published: Jan. 2, 2023

ABSTRACTPurpose Although the important role of cross-border e-commerce platforms in supporting small and medium-sized enterprises (SMEs) has continuously attracted scholarly attention, existing research overlooks perspective value chain processes, which have become more crucial when facing a dual shock from resurgent protectionist policies COVID-19 pandemic. This paper deconstructs strategic flexibility processes further explores mechanism platform empowerment on SME export performance.Methodology/approach A total 425 SMEs participating were used as sample for this empirical study, subsequently analyzing multiple mediating effects.Findings The results show that plays partial between SMEs' performance. Specifically, market shows relatively weak significance unlike delivery flexibility, strongest significance.Originality/Value Following overall ecosystem, study expands integrates traditional theory into one analytical framework. It investigates through influences firm's performance.Practical implications Managerial suggestions collaborative innovation China are proposed. should actively integrate according to their business characteristics, fully exploit resources, focus improving responsiveness markets.KEYWORDS: Cross-border platformplatform empowermentstrategic flexibilitysmall Disclosure statementNo potential conflict interest was reported by author(s).Notes1. Ali Research. Digital New Foreign Trade Development Trend Report (2021) [R/OL].(2021-03-04) [2021-12-09]. https://supplier.alibaba.com/content/detail/PX391P9E.htmlcc.2. Google & Deloitte. 2021 E-commerce [R/OL].(2021-11-21) [2022-01-10]. https://www2.deloitte.com/content/dam/Deloitte/cn/Documents/technology-media-telecommunications/deloitte-cn-tmt-google-d eloitte-report-2021-zh -210,324pdf.Amazon. From Business State Normal − 2020 China's Export [R/OL].(2020-8-12) https://gs.amazon.cn/news/news-brand-200812Additional informationFundingThe work supported Humanities Social Sciences Research Planning Fund Project Ministry Ed-ucation [20YJA630013]; National Science [21BGL119].

Language: Английский

Citations

18

Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations DOI Open Access
Lorena Espina-Romero, Doile Enrique Ríos Parra, José Gregorio Noroño Sánchez

et al.

Sustainability, Journal Year: 2024, Volume and Issue: 16(5), P. 2119 - 2119

Published: March 4, 2024

This study explored both the evolution and integration of digital competencies within context open innovation, emphasizing impact technological advances across various sectors. The goal was to analyze documents indexed in Scopus from 2017 2023 using a quantitative bibliometric approach. methodology employed RStudio version 4.3.2 Microsoft Excel 365 for data analysis, focusing on variables such as per year, h-index, total citations, academic sources. findings indicated significant increase research, highlighting diversity approaches, trend towards international collaboration, an basic concepts complex applications, particularly digitization with sustainability innovation. research underscores transformation business sector through innovation suggests further exploration into effects pandemic competencies, role artificial intelligence, competencies–sustainable development relationship, their application different

Language: Английский

Citations

6

Unveiling paradoxes: navigating SMEs readiness in the post-pandemic normality DOI Creative Commons
Rafael Castro, António Carrizo Moreira

Cogent Business & Management, Journal Year: 2024, Volume and Issue: 11(1)

Published: March 27, 2024

This paper centers on the challenges posed by pandemic crisis, examining crucial organizational and strategic alignments, as well inherent paradoxes that are pivotal in nurturing competitiveness within changed post-pandemic business landscape for small medium-sized firms (SMEs). Encompassing nearly 90% of all global businesses, SMEs have a central role driving social advance, fostering entrepreneurship, innovation, facilitating sustainable economic development their communities. As recent COVID-19 crisis conveyed demanding understanding its complete impact requires thorough appreciation adaptive measures changes new post-crisis landscape. To this end, we conducted systematic literature review 88 published articles, proposing tri-dimensional categorization SME practices behaviors based existing body knowledge. The study highlights erupted from driven VUCA environment, stressing importance adaptability innovation SMEs. Effective leadership deemed vital steering through external contingencies, embracing digitalization, technology advancements, governmental support. Nonetheless, further research is warranted to grasp normality, urging policymakers prioritize networking, international expansion.

Language: Английский

Citations

5

Enhancing sustainable entrepreneurship in SMEs: a multi-criteria analysis of internal initiatives and their causal relationships DOI
Neuza C. M. Q. F. Ferreira, João J. Ferreira

Annals of Operations Research, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 3, 2025

Language: Английский

Citations

0

Disruptive Technology and Trends in SME Digital Internationalisation: A Systematic Review and New Research Agenda DOI
Caio Sousa,

Moses Mmadubuko,

Razieh Sadraei

et al.

˜The œAcademy of International Business, Journal Year: 2025, Volume and Issue: unknown, P. 289 - 312

Published: Jan. 1, 2025

Language: Английский

Citations

0

The effect of institutional pressures and dynamic managerial capability on strategic renewal: The case of strategic agility and digital readiness as mediators in healthcare industry DOI Open Access
Erwin Tenggono,

Budi W. Soedjipto,

Lily Sudhartio

et al.

Asian Journal of Business Research, Journal Year: 2024, Volume and Issue: 14(1)

Published: April 30, 2024

This research investigates the role of institutional pressures, dynamic managerial capabilities, strategic agility and digital readiness as mediating factors in gap healthcare sector's post-pandemic transformation. study employed questionnaires involving 308 medium-sized private hospitals Indonesia LISREL 6.0 was used for analysis. Findings indicated that did not mediate capability renewal. Moreover, sector found to be influenced by pressures imitate other competitors, had a stronger effect than agility. The enriches organization theory investigating driving It also enhances literature on management exploring change. Lastly, it highlights association between organizational aspects resulting from change further emphasizes need integrated teams health services achieve

Language: Английский

Citations

2

Foreign academic adaptation: Emotional intelligence and resilience perspectives DOI Open Access
Chengyue Wang, Yi‐Hsiang Chiu

Asian Journal of Business Research, Journal Year: 2024, Volume and Issue: 14(1)

Published: April 30, 2024

This research navigates the dynamic terrain of global academia, where an increasing number scholars seek international opportunities for diverse academic growth. Recognizing a significant gap in existing literature, this study proposes to delve into often-overlooked dimension adaptive performance among foreign academics. Building on foundation cross-cultural adaptation theory, empirically tests interplay between emotional intelligence and psychological resilience shaping lecturers. In effort ground exploration, structured questionnaire was administered 800 lecturers based tier 1 cities, including new China. These cities were strategically chosen due their dense populations being hubs majority higher educational institutes. The ensuing analysis, conducted through PLS-SEM, yielded compelling evidence affirming pivotal roles as influential factors determining performance. Crucially, unraveled mediating role played by linking findings not only contribute discourse but also offer actionable insights practitioners.

Language: Английский

Citations

1

Decoding smart tech's influence on tourist experience quality DOI Open Access
Hoang Ngoc Hien,

Pham Huong Trang

Asian Journal of Business Research, Journal Year: 2024, Volume and Issue: 14(1)

Published: April 30, 2024

Smart tourism technology has sparked a profound transformation within the sector, notably enhancing quality of tourist experience, satisfaction levels, and inclination to revisit among those exploring Ho Chi Minh City, Vietnam. This research examines impact smart on these critical aspects discusses its implications for city's landscape. A sample 418 tourists who explored City participated in this study, providing data through quantitative approach. The findings highlight positive integrating technology, including mobile apps, augmented reality, personalized recommendations, experience. These technologies enhance convenience accessibility, leading increased tourists. Moreover, influences tourists' intentions emphasizing strategic importance adopting destination attractiveness, improve visitor encourage repeat visits. Policymakers stakeholders should consider investing implementing leverage their potential benefits industry.

Language: Английский

Citations

1