Robotic
Process
Automation
(RPA)
is
a
repetitive
process
automation
methodology
working
on
top
of
all
the
already
defined
systems
present
in
any
organization
[1]
[2].
The
RPA
technology
mimics
humans
by
with
multiple
user
interfaces
and
applications.
It
increases
efficiency
integrating
existing
able
them
to
work
as
system.
use
case
being
widely
explored
across
different
business
processes,
including
processing
employees'
payments,
hiring
inventory
management,
etc.
industries
such
FMCG,
outsourcing,
healthcare
much
more.
But
application
lagging
behind
Customer
Query
Management
automated
Banking
sector.
importance
customer
query
management
banking
sector
for
satisfaction
studied.
This
study
proposes
framework
managing
queries
using
developing
layer
which
works
but
will
integrate
into
whole
Applied Sciences,
Journal Year:
2025,
Volume and Issue:
15(2), P. 854 - 854
Published: Jan. 16, 2025
This
paper
proposes
a
sustainable
model
for
integrating
robotic
process
automation
(RPA)
and
machine
learning
(ML)
in
predictive
maintenance
to
enhance
operational
efficiency
failure
prediction
accuracy.
The
research
identified
key
gap
the
literature,
namely
limited
integration
of
RPA,
ML,
sustainability
manufacturing,
which
led
development
this
model.
Using
PICO
methodology
(Population,
Intervention,
Comparison,
Outcome),
study
evaluated
implementation
these
technologies
Alpha
Company,
comparing
results
before
after
model’s
adoption.
intervention
integrated
RPA
ML
improve
accuracy
optimize
operations.
Results
showed
100%
increase
mean
time
between
failures
(MTBF),
67%
reduction
repair
(MTTR),
37.5%
decrease
costs,
71.4%
unplanned
downtime
costs.
Challenges
such
as
initial
costs
need
continuous
training
were
also
noted.
Future
could
explore
big
data
AI
further
demonstrates
that
leads
improvements,
cost
reductions,
environmental
benefits,
contributing
industrial
Heliyon,
Journal Year:
2023,
Volume and Issue:
9(3), P. e13683 - e13683
Published: Feb. 14, 2023
Organizations
are
more
frequently
turning
towards
robotic
process
automation
(RPA)
as
a
solution
for
employees
to
focus
on
higher
complexity
and
valuable
tasks
while
delegating
routine,
monotonous
rule-based
their
digital
colleagues.
These
software
robots
can
handle
various
rule-based,
digital,
repetitive
tasks.
However,
currently
available
identification
methods
must
be
qualified
select
suitable
processes
accurately.
Wrong
selection
failed
attempts
often
the
origin
of
automation's
bad
reputation
within
organizations
result
in
avoidance
this
technology.
As
result,
research,
method
selecting
combining
two
multi-criteria
decision-making
techniques,
'Analytic
Hierarchy
Process
(AHP)
Technique
Order
Preference
by
Similarity
Ideal
Solution
(TOPSIS),
will
proposed,
demonstrated,
evaluated.
This
study
follows
Design
Science
Research
Methodology
(DSRM)
applies
proposed
real-life
scenario.
The
support
proper
business
automation,
increasing
success
implementing
RPA
tools
an
organization.
European Journal of Innovation Management,
Journal Year:
2023,
Volume and Issue:
27(2), P. 692 - 712
Published: May 11, 2023
Purpose
Robotic
Process
Automation
(RPA)
is
a
digital
transformation
tool
that
demonstrated
tremendous
growth
in
research
output
as
well
its
application
the
past
decade.
This
study
attempts
to
identify
essential
gaps
and
proposes
future
agendas
field
by
analyzing
publishing
trends,
major
stakeholders
(authors,
countries,
affiliations,
journals),
key
clusters
evolving
themes
mapping
most
recent
(2016–2022)
field.
Design/methodology/approach
Preferred
Reporting
Items
for
Systematic
Review
Meta-Analysis
(PRISMA)
was
used
retrieve
total
of
244
publications
from
Web
Science
(WOS)
database
this
analysis.
The
then
uses
open-source
R
program
bibliometrix
conduct
bibliometric
A
variety
tools
methods
including
collaboration
network,
word
dynamics,
co-occurrence
thematic
map
strategy
were
utilized.
Findings
analysis
reveals
influential
(country:
USA,
author:
Arai
K,
affiliation:
Christ
Deemed
University),
main
intellectual
structure
(process
mining,
transformation,
blockchain,
information
systems)
evolution
(model
innovation,
artificial
intelligence,
big-data,
design
science
user
acceptance)
subject.
Originality/value
provide
comprehensive
overview
RPA
literature
which
unravels
conceptual
stream
agenda
future.
Based
on
map,
may
assist
entrepreneurs
practitioners
determining
priorities
strategizing
process
innovation.
Engineering Management in Production and Services,
Journal Year:
2023,
Volume and Issue:
15(4), P. 90 - 103
Published: Dec. 1, 2023
Abstract
Robotic
Process
Automation
(RPA)
and
Artificial
Intelligence
(AI)
integration
offer
great
potential
for
the
future
of
corporate
automation
increased
productivity.
RPA
rapidly
evolves
into
Intelligent
(IPA)
by
incorporating
advanced
technologies
capabilities
beyond
simple
task
automation.
The
paper
aims
to
identify
organisational,
technological,
human-centred
challenges
that
companies
face
in
transitioning
from
IPA.
research
process
involved
conducting
scientific
literature
search
using
ResearchRabbit
AI
tool,
which
provided
a
set
reference
papers
relevant
formulated
questions.
As
result
conducted
review,
authors
identified
key
possible
countermeasures
resulting
collection
articles
formed
basis
this
study’s
content
substantive
analysis.
Furthermore,
study
contributes
identifying
artificial
intelligence
techniques
algorithms,
such
as
Natural
Language
Processing
(NLP),
Machine
Learning
(ML),
Deep
(DL),
predictive
analytics,
others,
can
be
integrated
with
facilitate
transition
also
offers
insights
areas.
Applied Sciences,
Journal Year:
2024,
Volume and Issue:
14(21), P. 9648 - 9648
Published: Oct. 22, 2024
This
article
investigates
the
growing
integration
between
Artificial
Intelligence
(AI)
and
Robotic
Process
Automation
(RPA),
proposing
an
innovative
model
aimed
at
optimizing
operational
efficiency
of
organizations
balancing
social
environmental
impacts
arising
from
use
these
technologies.
The
research
identifies
a
significant
gap
in
literature
through
systematic
review,
revealing
need
for
greater
attention
to
implementation
AI
RPA.
Employing
approach
based
on
PICO
methodology
(Population,
Intervention,
Comparison,
Outcome),
this
study
justifies
formulation
hypotheses
choice
methodology,
ensuring
scientific
rigor.
proposed
considers
ethical
issues
such
as
privacy
cybersecurity
explores
challenges
associated
with
adoption
innovations.
discussion
includes
readiness
integrate
technologies,
highlighting
technical
cultural
limitations
that
may
influence
model’s
effectiveness.
theoretical
results
suggest
careful
can
optimize
resource
utilization,
promoting
balance
responsibility.
Furthermore,
presents
analysis
positive
impacts,
improved
efficiency,
negative
fear
job
displacement
RPA,
reinforcing
responsible
fosters
sustainability
digital
age.
Business Process Management Journal,
Journal Year:
2023,
Volume and Issue:
30(1), P. 105 - 134
Published: Nov. 11, 2023
Purpose
Research
of
currently
limited
literature
sees
Robotic
Process
Automation
(RPA)
as
an
important
tool
at
the
tactical
level.
However,
has
not
considered
its
potential
contribution
to
creating
competitive
advantages.
This
paper
aims
link
RPA
and
Resource-based
view
(RBV)
literature,
proposing
a
conceptual
framework
boosting
research
part
organizational
AI
strategy.
Design/methodology/approach
study
applied
Systematic
Literature
Review
(SRL),
combining
bibliometrics
content
analysis.
also
built
new
based
on
updated
RBV
model
that
was
transformed
review
results.
Findings
By
bridging
two
bodies
RPA,
this
manages
show
strategic
side
technology.
Therefore,
brought
light
most
fundamental
concepts
complementarity
scale-free
fungible
resources
from
theory
technologies,
domains
information
systems
technology
(IS/IT)
through
development
theoretical
lens.
Also,
able
elaborate
for
strategy
formulation
help
organizations
their
journey
utilization.
Originality/value
The
authors
did
find
any
shown
nor
used
lens
side.
To
best
author’s
knowledge,
seems
be
first
make
case
RPA's
potential.
Advances in computational intelligence and robotics book series,
Journal Year:
2025,
Volume and Issue:
unknown, P. 273 - 304
Published: April 4, 2025
Artificial
Intelligence
(AI)
is
transforming
how
records
and
archives
are
acquired,
processed,
distributed.
This
has
a
profound
impact
on
the
future
of
theory,
methodologies,
practices,
scholarship.
The
chapter
uses
ECM
vendors'
rhetoric
to
predict
AI
discipline.
juxtaposes
AI,
automation,
ECM,
illustrate
complex
relationships
that
exist
between
discipline
other
disciplines
expose
multidisciplinary
issues
affecting
in
digital
age.
In
so
doing,
highlights
role
intelligent
automation
reshaping
discourse
provokes
debate
automation.
essential
for
systematic
integration
into
work.
Records
practitioners
scholars
seeking
understand
intersection
will
find
useful.
Human Technology,
Journal Year:
2023,
Volume and Issue:
19(1), P. 23 - 40
Published: May 22, 2023
Robotic
Process
Automation
(RPA)
technology
emerged
as
an
innovative
solution
that
supports
the
maintenance
of
operational
processes
and
ensures
business
continuity,
especially
during
coronavirus
pandemic.
A
survey
was
conducted
for
purposes
this
study.
The
main
objective
to
identify
employees’
attitudes
towards
RPA
implementation
in
Polish
service
companies.
related
their
involvement
design
solutions
awareness
fact
performing
repetitive
tasks
is
inefficient
were
scored
highest.
surveyed
managers
opinion
employees
waste
time
because
they
are
occupied
rewriting
data
between
systems
instead
developing
company,
so
should
be
transferred
doing
more
complex
value-added
work.
Moreover,
involved
statistical
analyses
also
considered
correlations
determinants
adoption.
