International Journal of Human-Computer Interaction, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 14
Published: Nov. 11, 2024
Workplace coaching is an essential individual and organizational development intervention, but high costs limit its application. AI chatbots could scale coaching, however, traditional scripted lacks mainstream adoption due to limited context awareness robotic responses. Recent advances in large language models generative offer alternative, linked risks controversies. Should use AI? We compared a scripted, rules-based chatbot (ScriptBot, n = 126) with (GenBot, 116) randomized controlled trail experiment. measured technology (UTAUT2), self-determination (autonomy, competence, relatedness) goal attainment. For all variables, GenBot outperformed ScriptBot. However, for attainment there was no significant difference. Using improves outcomes, highly structured interactions such as attainment, conversations (with lower risk) seem work just well.
Language: Английский