Factors Affecting Customer Readiness to Trust Chatbots in an Online Shopping Context DOI Open Access
Jindi Fu, Samar Mouakket, Yuan Sun

et al.

Journal of Global Information Management, Journal Year: 2024, Volume and Issue: 32(1), P. 1 - 22

Published: June 30, 2024

This study expands the limited research on chatbots by integrating factors from unified technology acceptance and use of (UTAUT) model readiness index (TRI) framework to explain individuals' trust in within an online shopping context. According our findings, customer characteristics (innovativeness optimism) positively affect customers' expectations (effort as well performance expectations), whereas discomfort negatively impacts effort but does not significantly expectations. In addition, results indicate that expectancy will impact their this technology. These outcomes highlight importance individual's personality his which lead The provide insights into building chatbots, thus increasing willingness them.

Language: Английский

Examining the Impact of Artificial Intelligence and Social and Computer Anxiety in E-Learning Settings: Students’ Perceptions at the University Level DOI Open Access
Mohammed Amin Almaiah, Raghad Alfaisal, Said A. Salloum

et al.

Electronics, Journal Year: 2022, Volume and Issue: 11(22), P. 3662 - 3662

Published: Nov. 9, 2022

The learning environment usually raises various types of anxiety based on the student’s abilities to use technology and their overcome negative feelings an individual being watched all time criticized. Hence, learners still feel anxious while using computers socializing in e-learning environment. Learners who are faced with computer AI tools confused frustrated. uneasiness stems from or uneasiness, which is highly evident daily interaction artificial intelligence devices contexts. To investigate this phenomenon empirically, a questionnaire was distributed among group undergraduate students studying different majors. This study aims role social at university level. Universities Gulf area those implementing systems. In spite this, recent studies have shown that most universities resistant online systems; hence, it necessary determine type creates such resistance relationship other external variables as motivation, satisfaction self-efficacy. Students would be more likely participate effectively courses accessible electronic channels when degree low. study, we proposed theoretical framework environments region. We examined how satisfaction, motivation self-efficacy can negatively positively affect these two anxiety.

Language: Английский

Citations

133

Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis DOI Creative Commons
Mahmaod Alrawad, Abdalwali Lutfi,

Sundus Alyatama

et al.

Journal of Retailing and Consumer Services, Journal Year: 2022, Volume and Issue: 71, P. 103188 - 103188

Published: Nov. 29, 2022

Increasing evidence shows the role of perceived risk in customers' attitude and intention to use online shopping services. However, literature disagreement regarding types risks that influence purchase intention. Therefore, this study aims empirically identify most relevant sources uncertainties associated with services investigate sociodemographic characteristics (e.g., gender, age, experience) on levels using data collected through a survey questionnaire. A total 558 participants were selected across three countries (Jordan, Saudi Arabia, Kuwait). The responses evaluated structural equation modeling multigroup analysis. analysis showed tested uncertainty, only had significant decisions: financial risk, information privacy risk. Regarding moderating variables, previous experience has effect. At same time, gender age found not affect relationship between These findings may help stores understand concerns when considering shopping. limitations theoretical managerial implications present are discussed.

Language: Английский

Citations

107

A Conceptual Model for Investigating the Effect of Privacy Concerns on E-Commerce Adoption: A Study on United Arab Emirates Consumers DOI Open Access
Iman Akour, Noha Alnazzawi, Muhammad Turki Alshurideh

et al.

Electronics, Journal Year: 2022, Volume and Issue: 11(22), P. 3648 - 3648

Published: Nov. 8, 2022

Online transactions have been reported to be hindered by privacy concerns. Although information presents a threat e-commerce adoption, cultural differences between nations can additionally impede this trend while raising people’s concerns about the of their personal information. By removing geographic and time restrictions, rise has completely changed how businesses interact with clients. As result, research looked into national culture affected relationship adoption in United Arab Emirates. We suggested that, regardless society’s technological economic infrastructure, are influenced values. Our model, which was validated using online survey questionnaires, created employing Hofstede’s dimensions. Self-administered questionnaires were used quantitative strategy. A sample 249 consumers chosen, partial least squares structural equation modeling (PLS-SEM) analyze data. analysis revealed that key factors intention transact include degree perceptions Internet safety, acceptance e-commerce, concerns, interests. Additionally, results show gender positive effect as mediator factors: “Privacy Concerns, Personal Interest, Safety Perceptions, Transaction Willingness”. These affects e-commerce. Nevertheless, surprisingly, according research’s findings, not indicative values, indicating idea is more sophisticated than what represents.

Language: Английский

Citations

102

The impact of empowering internal auditors on the quality of electronic internal audits: A case of Jordanian listed services companies DOI Creative Commons
Mohammad Zakaria AlQudah, Abdalwali Lutfi, Shadi Habis Abualoush

et al.

International Journal of Information Management Data Insights, Journal Year: 2023, Volume and Issue: 3(2), P. 100183 - 100183

Published: June 8, 2023

This study emphases on the top management empowerments to internal auditors, namely, general qualification, electronic qualification and independence, affecting quality of audits in Jordanian Listed Service Companies.This paper used 144 usable questionnaires from auditors listed service companies.The gathered data were analysed utilizing "Statistical Package for Social Sciences (SPSS)''.The results reveal that independence have a significant effect audits, as supported by resource-based view.Due importance companies' sector context Jordan, are helpful audit profession decision makers offering new legislation profession.Future research may consider other factors hinder such task complexity or organizational culture.

Language: Английский

Citations

47

Conceptual Framework in Attitude Factors Affecting Yemeni University Lecturers’ Adoption of E-Government DOI

Edris Hamood Qaid,

Ali Ateeq,

Zahida Abro

et al.

Technical and vocational education and training, Journal Year: 2024, Volume and Issue: unknown, P. 345 - 358

Published: Jan. 1, 2024

Language: Английский

Citations

20

AI Adoption and Educational Sustainability in Higher Education in the UAE DOI
Fanar Shwedeh, Said A. Salloum, Ahmad Aburayya

et al.

Studies in big data, Journal Year: 2024, Volume and Issue: unknown, P. 201 - 229

Published: Jan. 1, 2024

Language: Английский

Citations

16

Assessing the Intention to Adopt Cloud Accounting during COVID-19 DOI Open Access
Mohamed Saad, Abdalwali Lutfi, Mohammed Amin Almaiah

et al.

Electronics, Journal Year: 2022, Volume and Issue: 11(24), P. 4092 - 4092

Published: Dec. 8, 2022

The information technology (IT) revolutionization aside with the emergence of COVID-19 have catalyzed cloud-computing services and systems multiple end-user benefits for online business management, specifically in accounting discipline. For example, cloud enables significant reduction organisational IT investment flexible access to a large group scalable resources. small medium size enterprises (SMEs) independently engage fundamental bookkeeping responsibilities rather than hiring external auditors same services. As cloud-based adoption remains preliminary stage within Jordanian businesses, this study applied technology, organisation, environment model explore among SMEs. data were gathered from 156 SME owners or managers structured survey questionnaire. recommended framework encompassed seven determinants that influenced intention. Resultantly, except Perceived knowledge uncertainty factor, proposed hypotheses supported as aforementioned factors (relative advantages, security concerns, top management support, organizational readiness, competitor’s intensity suppliers computing support) positively significantly outcomes could facilitate field decision-makers practitioners by investigating an actual case based on essentiality its application.

Language: Английский

Citations

41

The Role of E-Accounting Adoption on Business Performance: The Moderating Role of COVID-19 DOI Open Access
Abdalwali Lutfi,

Saleh Nafeth Alkelani,

Hamza Alqudah

et al.

Journal of risk and financial management, Journal Year: 2022, Volume and Issue: 15(12), P. 617 - 617

Published: Dec. 19, 2022

In the last decade, information systems (ISs) have made dynamic developments in light of their ability to enhance performances businesses. relation this, an organization that is effectively and efficiently managed often displays optimum performance using financial such as electronic accounting (e-accounting). Thus, essentially, e-accounting utilized for automation operational processes improving business efficiency performance. More currently, development has laid credence businesses a way influence cannot be exaggerated. Nevertheless, past studies evidenced successful depends on critical success factors, hence this study primarily aims conduct evaluation DeLone McLean’s system model (DM ISM) among firms Jordan. specifically, determines quality, service usage, user satisfaction The current adopted quantitative method, applying self-administered survey questionnaire purpose data collection from 104 users. This employed partial least squares structural equation modeling (PLS-SEM) validate data, based findings, quality affect use; had no significant impact use, but use Moreover, positively extension IS literature, particularly those focused determining effects benefits. validated proposed context Jordanian contributes both literature practice e-accounting. provided implications, limitations, recommendations future research.

Language: Английский

Citations

40

Managers’ Perception and Attitude toward Financial Risks Associated with SMEs: Analytic Hierarchy Process Approach DOI Open Access
Mahmaod Alrawad, Abdalwali Lutfi, Mohammed Amin Almaiah

et al.

Journal of risk and financial management, Journal Year: 2023, Volume and Issue: 16(2), P. 86 - 86

Published: Feb. 1, 2023

This study aimed to identify financial and cash flow risks associated with SMEs investigated how managers perceived these using the analytical hierarchical process (AHP). Accordingly, a three-level decision model was structured two criteria, probability consequences, list of six different types as alternatives. Data were collected by survey questionnaire from SME managers/owners analyzed in accordance AHP method. The results show that priority weight for risk criteria 52% 48% consequences. Further, an average 18.8%, increase bank charges ranked highest type faced SMEs. However, low or no profits lowest 13.4%. is one few, if not first, investigate managers’ perceptions method provide insightful information on various risks. may support use understanding attitudes toward

Language: Английский

Citations

32

Investigating the Role of Perceived Risk, Perceived Security and Perceived Trust on Smart m-Banking Application Using SEM DOI Open Access
Mohammed Amin Almaiah,

Shaha Al‐Otaibi,

Rima Shishakly

et al.

Sustainability, Journal Year: 2023, Volume and Issue: 15(13), P. 9908 - 9908

Published: June 21, 2023

Effective security support remains a challenge, even for mobile banking applications; this is leading to the loss of many customers due limited protection customer data and privacy. Cyber threats include everything from identity theft malware email online fraud. Thus, businesses individuals should use risk assessment methods countermeasures protect their m-banking apps. With in mind, new model using Technology Acceptance Model (TAM) has been proposed. The broken down into six main countermeasure categories, namely: perceived risk, security, trust, ease use, usefulness service quality. To test model, structural equation modelling (SEM) was used. Our findings reveal that trust quality play key roles improving adoption In addition, indicate had negative impact on both clients’ attitudes toward services. proposed could increase apps by enhancing defenses against issues. enhances reduction (63.0%), (75.0%), (32.1%), (74.0%), (44.0%) (45.3%) ratios.

Language: Английский

Citations

27