Frontline Professionals in the Wake of Social Media Scrutiny: Examining the Processes of Obscured Accountability

Administrative Science Quarterly, Journal Year: 2024, Volume and Issue: 69(3), P. 747 - 790

Published: June 10, 2024

Professional accountability is considered important to the legitimacy and survival of a profession. Prior research has examined role top-down scrutiny by audiences, such as supervisors, regulators, certification agencies, in improving professional accountability. But advent social media platforms increasingly enabled bottom-up professionals—especially professionals on front line—by audiences customers public. In this research, I examine how when through (hereafter, scrutiny) impacts frontline professionals. Conducting an ethnography 911 emergency management organizations, find that call-takers—the setting—can obscure rather than improve elaborate how, why, under what conditions pushes deviate from their mandate, which, turn, obscures sense These processes also generate spillover effects everyday work mandate downstream (e.g., dispatchers, police officers), producing cascading set unintended consequences further for multiple actors across ecosystem.

Language: Английский

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When and why algorithmic control leads to app-based gig workers’ deviant work behaviour in China: A mixed-methods study in the food delivery sector

Telematics and Informatics, Journal Year: 2025, Volume and Issue: unknown, P. 102267 - 102267

Published: April 1, 2025

Language: Английский

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Human Resource Management in New Service Arrangements: Extending the Ability, Motivation, Opportunity Framework Into the Gig Economy

Human Resource Management, Journal Year: 2025, Volume and Issue: unknown

Published: April 22, 2025

ABSTRACT This article investigates how human resource (HR) practices affect organizational outcomes in one of the newest areas service work: gig economy. Combining theory on multi‐sided markets and strategic management, this explores platform companies' use HR can lead to improved worker retention. Specifically, we focus important aspect retention: preventing workers from simultaneously working for a rival platform, practice known as multi ‐ homing . Drawing original qualitative quantitative data ride‐hail industry, demonstrate that introduction reduces workers' tendency multi‐home.

Language: Английский

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Sense and sensibility in psychological contracting: a multi-phasic perspective

Journal of Managerial Psychology, Journal Year: 2025, Volume and Issue: unknown

Published: April 30, 2025

Purpose Drawing on management and psychology literature, this article develops a process model of psychological contracting rooted in individual sensemaking. Research propositions address the variety reactions that PC holders may have to experiences, potential moderators affecting these outcomes, processes for iterative Design/methodology/approach Frameworks formation compliance sensemaking are combined with behavioral outcomes grounded exit, voice, loyalty, neglect (EVLN) explain attitudes behaviors contracts engender. Special emphasis is placed identifying personal contextual factors shape promise-compliance perceptions actions likely follow. Findings This conceptual presents contracting. limitations/implications Detailed analyses needed proposed granularity contract (PC) using stronger qualitative designs (e.g. event sampling, ethnographies). Other priorities include determining (1) how extracted cues meaning affected by culture, (2) technology (i.e. algorithmic management) impacts tendencies, (3) whether union engagement repair creates separate PCs rank-and-file members stemming from perceived or actual representational promises. Practical implications Managers must broaden their frame reference when tracking interpreting set events, policies, practices impact employment better understand they be PC-holders. More tailored discussions regarding expectations events can influence them help process, particularly context organizational change. Information surrounding past should solicited as well hiring onboarding new firm. Originality/value first work conceptualize multi-phased, It also addresses dynamics consequences promise fulfillment, neglected facet previous research.

Language: Английский

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Algorithmic Management and the Social Order of Digital Markets

Theory and Society, Journal Year: 2024, Volume and Issue: 53(4), P. 765 - 794

Published: May 13, 2024

Abstract Platform companies use techniques of algorithmic management to control their users. Though digital marketplaces vary in these techniques, few studies have asked why. This question is theoretically consequential. Economic sociology has traditionally focused on the embedded activities market actors explain competitive and valuation dynamics markets. But restrictive platforms can leave little autonomy actors. Whether or not analytical focus interactions makes sense thus depends how platform is, turning into a first order concern. The paper argues that we why adopt more less architectures by focusing design logic informs construction. Platforms treat markets as search algorithms blend software computation with human interactions. If algorithm requires follow narrow scripts behavior, should become restrictive. need for centralized computation, degree which required inputs be standardized, misalignment interests between discusses criteria mobilized four illustrative cases.

Language: Английский

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Strategic Human Resource Management in the Era of Algorithmic Technologies: Key Insights and Future Research Agenda

Human Resource Management, Journal Year: 2024, Volume and Issue: unknown

Published: Nov. 27, 2024

ABSTRACT This article presents a contemporary review of human resource management (HRM) research on algorithmic technologies, including artificial intelligence, machine learning, and natural language processing. By connecting these recent advancements to the long‐standing scholarly tradition HRM‐technology relations, this examines current knowledge how technologies are reshaping three key areas: (1) work structures design, (2) HR delivery activities, (3) technology workers. Using threefold conceptualization technology—the tool view, proxy ensemble view—this explores organizations employ systems enhance productivity, agency interacts with resists broader social, cultural, institutional contexts shape use algorithms in HRM. Additionally, offers suggestions for future research, highlighting unique opportunities provide scholars making enduring contributions conversations HRM technology.

Language: Английский

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Digital Battlegrounds: The Power Dynamics and Governance of Contemporary Platforms

Academy of Management Annals, Journal Year: 2024, Volume and Issue: unknown

Published: Dec. 6, 2024

Language: Английский

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Digital communities of inquiry: How online communities support entrepreneurial opportunity development

Journal of Small Business Management, Journal Year: 2023, Volume and Issue: 62(5), P. 2364 - 2395

Published: Aug. 31, 2023

In recent years, scholars have argued that entrepreneurs develop opportunities through social engagement in communities of peers. These entrepreneurial peers, so-called inquiry, are moving from the physical to virtual realm as digital technologies proliferate society and processes. However, little is known about how partake online this partaking may affect opportunity development. To improve knowledge on matter, we analyzed 18,670 comments four different entrepreneurship Reddit. We find support development by providing feedback, emotional support, models reduce uncertainty. By unpacking development, paper contributes nascent stream aspects growing interest entrepreneurship.

Language: Английский

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The dark side of algorithmic management: investigating how and when algorithmic management relates to employee knowledge hiding?

Journal of Knowledge Management, Journal Year: 2024, Volume and Issue: unknown

Published: Oct. 17, 2024

Purpose Over the past decade, artificial intelligence (AI) technologies have rapidly advanced organizational management, with many organizations adopting AI-based algorithms to enhance employee management efficiency. However, there remains a lack of sufficient empirical research on specific impacts these algorithmic practices behavior, particularly potential negative effects. To address this gap, study constructs model based psychological ownership theory, aiming investigate how affects employees’ knowledge hiding. Design/methodology/approach This validates through situational experiment and multi-wave field involving full-time employees in implementing management. Various analytical methods, including analysis variance, regression path analysis, were used systematically test hypotheses. Findings The reveals that exerts positive indirect influence hiding personal knowledge. effect is pronounced when lower identification, highlighting critical role culture effectiveness technological applications. Originality/value among first investigations explore relationship between from an individual perception perspective. By applying it not only addresses current theoretical gap regarding effects but also provides new support for governance prevention within context AI algorithm application. highlights importance considering psychology (i.e. knowledge) identification) under understanding aids better managing risks while maximizing advantages effectively designing change strategies.

Language: Английский

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Towards a Research Ethics of Real-World Experimentation with Emerging Technology

Journal of Responsible Technology, Journal Year: 2024, Volume and Issue: unknown, P. 100098 - 100098

Published: Oct. 1, 2024

Language: Английский

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