Heliyon,
Journal Year:
2023,
Volume and Issue:
9(5), P. e16074 - e16074
Published: May 1, 2023
An
awareness
about
the
antecedents
and
behavioural
outcomes
of
trust
in
chatbots
can
enable
service
providers
to
design
suitable
marketing
strategies.
online
questionnaire
was
administered
users
four
major
banking
(SBI
Intelligent
Assistant,
HDFC
Bank's
Electronic
Virtual
ICICI
bank's
iPal,
Axis
Aha)
India.
A
total
507
samples
were
received
which
435
complete
subject
analysis
test
hypotheses.
Based
on
results,
it
is
found
that
hypothesised
antecedents,
except
interface,
design,
technology
fear
factors,
could
explain
38.6%
variance
chatbot
trust.
Further,
terms
explain,
9.9%
customer
attitude,
11.4%
intention,
13.6%
user
satisfaction.
The
study
provides
valuable
insights
for
managers
how
they
leverage
increase
interaction
with
their
brand.
By
proposing
testing
a
novel
conceptual
model
examining
factors
impact
its
key
outcomes,
this
significantly
contributes
AI
literature.
Sustainability,
Journal Year:
2020,
Volume and Issue:
12(18), P. 7638 - 7638
Published: Sept. 16, 2020
Through
a
systematic
review
of
publications
in
reputed
peer-reviewed
journals,
this
paper
investigates
the
role
blockchain
technology
sustainable
supply
chain
management.
It
uses
What,
Who,
Where,
When,
How,
and
Why
(5W+1H)
pattern
to
formulate
research
objectives
questions.
The
considers
since
2015,
it
includes
187
papers
published
2017,
2018,
2019,
early
part
2020,
no
significant
were
found
year
2015
or
2016
on
subject.
proposes
reusable
classification
framework—emerging
literature
level
(ETLCL)
framework—based
grounded
theory
readiness
for
conducting
reviews
various
focus
areas
an
emerging
technology.
Subsequently,
study
ETLCL
classify
our
area.
results
show
traceability
transparency
as
key
benefits
applying
They
also
indicate
heightened
interest
blockchain-based
information
systems
management
starting
2017.
This
offers
invaluable
insights
managers
leaders
who
envision
sustainability
essential
component
their
business.
findings
demonstrate
disruptive
power
systems.
Given
relative
novelty
topic
its
scattered
literature,
helps
practitioners
examining
aspects
by
directing
them
right
sources.
Technological Forecasting and Social Change,
Journal Year:
2022,
Volume and Issue:
186, P. 122158 - 122158
Published: Nov. 17, 2022
Meeting
the
mobile
money
needs
of
less
privileged
in
developing
and
emerging
markets
opens
up
enormous
possibilities
for
banks
newly
emerged
financial-technology
firms.
Many
consider
services
a
separate
domain
within
banking
payment
sector,
different
from
its
siblings:
automated
teller
machines,
net
banking,
point-of-sale
etc.
This
study
was
conducted
to
investigate
how
act
as
reliable
driver
digital
financial
inclusion
determine
role
agents
transformation
traditional
services.
paper
presents
conceptual
model
based
on
stimulus-organism-response
paradigm.
We
propose
that
agent
characteristics
are
stimuli,
customer
is
organism,
response
organism
stimuli
continuous
usage,
which
leads
country
Ghana.
The
usage
by
customers
encourages
more
engagement
experiences
advocacy
intentions.
provide
empirical
evidence
suggesting
credibility
service
quality
stimulate
empowerment.
Furthermore,
we
argue
financially
empowered
segment,
provides
needed
impetus
Journal of Innovation & Knowledge,
Journal Year:
2022,
Volume and Issue:
7(4), P. 100256 - 100256
Published: Sept. 8, 2022
Credit
data
barriers,
such
as
incomplete
credit
records,
false
information,
and
low
security
of
data,
exist
in
the
supply
chain
financial
system,
rendering
it
difficult
to
support
closure
whole
financing
chain's
system.
Emerging
blockchain
technology
can
help
improve
credit-reporting
ability
through
greater
integrity,
decentralization,
transparency,
security,
reliability.
Aiming
address
problem
extensive
investigation
privacy
protection,
we
propose
a
blockchain-based
model
realize
access
control
management
shared
transaction
information
chain.
Our
adopts
consensus
mechanism
solve
large
protection
realizes
In
our
model,
are
stored
on
cloud
server
with
proxy
reencryption
method.
The
model's
structure
workflow
designed
facilitate
specific
applications
finance.
embedded
helps
build
open
reference
architecture
establish
entire
life
cycle
monitoring
mechanism.
existing
has
resource
consumption;
such,
is
particularly
important
design
new
serve
this
study,
sharing
traceability
be
realized
by
improving
mechanism,
helping
service
findings
optimize
system
enhance
efficiency
financing.
Technological Forecasting and Social Change,
Journal Year:
2022,
Volume and Issue:
184, P. 121991 - 121991
Published: Sept. 11, 2022
This
review
synthesizes
the
prior
literature
on
digital
financial
transactions
(DFTs),
identifies
factors
that
influence
adoption
of
DFTs,
and
sheds
light
research
gaps
in
this
area.
focuses
empirical
studies
published
from
2009
to
2020.
We
identify
fifteen
motivate
DFTs
as
well
five
inhibitors
adoption.
The
lists
perceived
usefulness,
ease
use,
compatibility,
trust,
security,
effort
expectancy,
performance
facilitating
conditions
most
significant
affecting
DFTs.
In
study,
cost
danger,
complexity,
unwillingness
change,
privacy
concerns
are
identified
major
challenges
DFT
Additionally,
paper
outlines
various
field
research,
particularly
standpoint
methodology.
present
work
has
significance
for
policymakers
managers
formulating
policies
strategies
encourage
As
per
results,
a
agenda
future
been
established.
EuroMed Journal of Business,
Journal Year:
2022,
Volume and Issue:
18(3), P. 380 - 396
Published: March 25, 2022
Purpose
Internet
banking
services
are
proven
to
be
much
advantageous
and
convenient
during
COVID-19
pandemic.
However,
vibrant
networking
designs
dynamic
changes
in
software
development
have
made
these
bit
complex.
Thus,
the
current
study
seeks
investigate
user
continuance
intention
with
factors
underpinning
self-determination
theory
(SDT)
expectation
confirmation
model
(ECM)
theory.
The
moderating
role
of
image
is
studied
between
continue
use
recommend
service
social
networks
Design/methodology/approach
quantitative
research
approach
applied
data
collected
through
a
survey.
For
inferential
analysis,
360
responses
were
from
active
users.
integrated
information
system
was
empirically
tested
using
structural
equation
modeling
(SEM)
approach.
Findings
indicate
that
IS
has
substantial
explanatory
power,
i.e.
57.8%
predict
Within
model,
intrinsic
regulation
found
most
influential
factor
order
determine
intention.
Beside
two
theories
integration,
this
confirmed
relationship
moderated
by
image.
Practical
implications
fundamental
contribution
integration
technological
motivational
context.
Theoretically,
both
ECM
SDT
technology
context
will
enrich
emerging
e-commerce
literature.
Concerning
managerial
implications,
identified
as
an
important
among
other
factors.
Therefore,
managers
developers
need
understand
user’s
boost
It
also
suggested
marketing
personnel
should
pay
special
attention
create
positive
Originality/value
literature
concept
yet
examined
especially
fills
gap
proposes
framework
combines
altogether
behavior.
International Journal of Quality & Reliability Management,
Journal Year:
2020,
Volume and Issue:
38(4), P. 986 - 1004
Published: Sept. 8, 2020
Purpose
The
advancement
in
Internet
technology
has
played
a
significant
role
revolutionizing
the
banking
services.
Therefore,
little
is
discussed
about
factors
that
motivate
user
to
continue
use
of
current
study
investigates
continuance
behavior
toward
services
with
integration
two-well
known
information
system
(IS)
theories
namely
task
fit
(TTF)
and
theory
(TCT).
Design/methodology/approach
research
design
this
based
on
positivist
paradigm
followed
quantitative
approach.
Data
were
collected
from
360
users
commercial
banks
across
Pakistan.
model
was
tested
structural
equation
modeling
(SEM).
Findings
had
explained
53.9%
variance
intention.
Next
this,
predictive
relevance
Stone-Geisser's
Q
²
values
using
blindfolding
procedure.
Results
revealed
newly
developed
integrated
substantial
power
predict
Moreover,
effect
size
analysis
like
satisfaction
expectation
most
important
determining
Practical
implications
For
practical
importance
performance
matrix
(IPMA)
used
see
underpinned
factors.
indicate
managers
policy
makers
should
focus
satisfaction,
perceived
usefulness
confirmation
order
enhance
intention
Some
ways
can
do
develop
esthetic
website
charm
novelty,
relevant
smooth
flows
less
complex
redirects.
Originality/value
Unlike
prior
studies
pre-adoption
issues,
examines
post-adoption
issue
This
as
it
integrates
TCT
TTF
augments
IS
literature
by
developing
an
(TCM).
Journal of Enterprise Information Management,
Journal Year:
2021,
Volume and Issue:
34(6), P. 1874 - 1892
Published: March 3, 2021
Purpose
In
this
era
of
digital
technology,
the
banking
sector
has
revolutionized
its
operations
by
using
web-based
Internet
services.
However,
success
these
financial
services
is
dependent
on
user
continuance
intention
instead
initial
adoption.
The
current
study
develops
a
theoretical
framework
based
three
well-known
theories,
namely
expectation–confirmation
theory,
self-determination
theory
(SDT)
and
commitment
trust
to
investigate
towards
use
Design/methodology/approach
Following
positivist
paradigm,
research
survey
was
conducted
users
commercial
banks.
response,
355
valid
observations
were
retrieved
used
for
data
analysis.
For
analysis,
latest
statistical
approach,
structural
equation
modelling
(SEM).
Findings
This
confirmed
that
factors
underpinning
SDT
model
have
significant
impact
intention.
explained
68.4%
variance
in
determining
intention,
which
substantial.
effect
size
analysis
(
f
2
)
indicates
perceived
usefulness
most
important
factor
among
all
other
exogenous
variables.
predictive
relevance
found
substantial
Q
50.3%.
These
findings
power
predict
Practical
implications
From
managerial
perspective,
give
deeper
insight
into
advisors,
bank
managers
policy-
makers
understand
human
motivation
order
retain
customers
gain
return
Information
Technology
(IT)
investment.
Additionally,
results
suggest
attention
should
be
given
trust,
turn
boosts
Extension
contributes
augments
e-commerce
literature,
especially
post-adoption
setting.
Originality/value
There
are
several
studies
pre-adoption
behaviour.
Therefore,
less
discussed
about
user’s
help
advisors
comprehensively
influences
behaviour
continue
Cogent Business & Management,
Journal Year:
2021,
Volume and Issue:
8(1)
Published: Jan. 1, 2021
Although
numerous
reports
predict
huge
growth
potential
for
online
shopping
under
COVID-19
pandemic,
many
do
not
know
about
determinants
of
user
intention
to
continue
using
such
a
pandemic.
Given
that
how
motivate
continuousness
and
retain
consumers
pandemic
is
critical
the
retailers
relevant
stakeholders'
success,
research
on
continuance
has
attracted
widespread
attentiveness.
The
especially
in
India,
have
yet
been
researched.
Therefore,
this
study
proposes
model
combining
expectation-confirmation
(ECM)
with
task-technology
fit
(TTF)
trust
factor
examine
COVID-19.
Based
data
gathered
from
222
participants
during
period
social
distancing
due
COVID-19,
findings
revealed
perceived
TTF
much
significant
factor;
satisfaction,
usefulness,
positive
impacts
consumers'
usage
Additionally,
confirmation
directly
affects
indirectly
usage.
study's
provide
related
stakeholders
managerial
implications.