Exploring chatbot trust: Antecedents and behavioural outcomes DOI Creative Commons
Subburaj Alagarsamy, Sangeeta Mehrolia

Heliyon, Journal Year: 2023, Volume and Issue: 9(5), P. e16074 - e16074

Published: May 1, 2023

An awareness about the antecedents and behavioural outcomes of trust in chatbots can enable service providers to design suitable marketing strategies. online questionnaire was administered users four major banking (SBI Intelligent Assistant, HDFC Bank's Electronic Virtual ICICI bank's iPal, Axis Aha) India. A total 507 samples were received which 435 complete subject analysis test hypotheses. Based on results, it is found that hypothesised antecedents, except interface, design, technology fear factors, could explain 38.6% variance chatbot trust. Further, terms explain, 9.9% customer attitude, 11.4% intention, 13.6% user satisfaction. The study provides valuable insights for managers how they leverage increase interaction with their brand. By proposing testing a novel conceptual model examining factors impact its key outcomes, this significantly contributes AI literature.

Language: Английский

The rise of blockchain technology in agriculture and food supply chains DOI
Andreas Kamilaris,

Agusti Fonts,

Francesc X. Prenafeta‐Boldú

et al.

Trends in Food Science & Technology, Journal Year: 2019, Volume and Issue: 91, P. 640 - 652

Published: July 31, 2019

Language: Английский

Citations

912

Blockchain Technology for Sustainable Supply Chain Management: A Systematic Literature Review and a Classification Framework DOI Open Access
Vineet Paliwal, Shalini Chandra, Suneel Sharma

et al.

Sustainability, Journal Year: 2020, Volume and Issue: 12(18), P. 7638 - 7638

Published: Sept. 16, 2020

Through a systematic review of publications in reputed peer-reviewed journals, this paper investigates the role blockchain technology sustainable supply chain management. It uses What, Who, Where, When, How, and Why (5W+1H) pattern to formulate research objectives questions. The considers since 2015, it includes 187 papers published 2017, 2018, 2019, early part 2020, no significant were found year 2015 or 2016 on subject. proposes reusable classification framework—emerging literature level (ETLCL) framework—based grounded theory readiness for conducting reviews various focus areas an emerging technology. Subsequently, study ETLCL classify our area. results show traceability transparency as key benefits applying They also indicate heightened interest blockchain-based information systems management starting 2017. This offers invaluable insights managers leaders who envision sustainability essential component their business. findings demonstrate disruptive power systems. Given relative novelty topic its scattered literature, helps practitioners examining aspects by directing them right sources.

Language: Английский

Citations

212

Mobile money as a driver of digital financial inclusion DOI Creative Commons
Aijaz A. Shaikh, Richard Glavee-Geo, Heikki Karjaluoto

et al.

Technological Forecasting and Social Change, Journal Year: 2022, Volume and Issue: 186, P. 122158 - 122158

Published: Nov. 17, 2022

Meeting the mobile money needs of less privileged in developing and emerging markets opens up enormous possibilities for banks newly emerged financial-technology firms. Many consider services a separate domain within banking payment sector, different from its siblings: automated teller machines, net banking, point-of-sale etc. This study was conducted to investigate how act as reliable driver digital financial inclusion determine role agents transformation traditional services. paper presents conceptual model based on stimulus-organism-response paradigm. We propose that agent characteristics are stimuli, customer is organism, response organism stimuli continuous usage, which leads country Ghana. The usage by customers encourages more engagement experiences advocacy intentions. provide empirical evidence suggesting credibility service quality stimulate empowerment. Furthermore, we argue financially empowered segment, provides needed impetus

Language: Английский

Citations

104

Blockchain technology for enterprise credit information sharing in supply chain finance DOI Creative Commons
Kangning Zheng, Leven J. Zheng, Jeffrey L. Gauthier

et al.

Journal of Innovation & Knowledge, Journal Year: 2022, Volume and Issue: 7(4), P. 100256 - 100256

Published: Sept. 8, 2022

Credit data barriers, such as incomplete credit records, false information, and low security of data, exist in the supply chain financial system, rendering it difficult to support closure whole financing chain's system. Emerging blockchain technology can help improve credit-reporting ability through greater integrity, decentralization, transparency, security, reliability. Aiming address problem extensive investigation privacy protection, we propose a blockchain-based model realize access control management shared transaction information chain. Our adopts consensus mechanism solve large protection realizes In our model, are stored on cloud server with proxy reencryption method. The model's structure workflow designed facilitate specific applications finance. embedded helps build open reference architecture establish entire life cycle monitoring mechanism. existing has resource consumption; such, is particularly important design new serve this study, sharing traceability be realized by improving mechanism, helping service findings optimize system enhance efficiency financing.

Language: Английский

Citations

96

Adoption of digital financial transactions: A review of literature and future research agenda DOI Creative Commons
K. Kajol, Ranjit Singh, Justin Paul

et al.

Technological Forecasting and Social Change, Journal Year: 2022, Volume and Issue: 184, P. 121991 - 121991

Published: Sept. 11, 2022

This review synthesizes the prior literature on digital financial transactions (DFTs), identifies factors that influence adoption of DFTs, and sheds light research gaps in this area. focuses empirical studies published from 2009 to 2020. We identify fifteen motivate DFTs as well five inhibitors adoption. The lists perceived usefulness, ease use, compatibility, trust, security, effort expectancy, performance facilitating conditions most significant affecting DFTs. In study, cost danger, complexity, unwillingness change, privacy concerns are identified major challenges DFT Additionally, paper outlines various field research, particularly standpoint methodology. present work has significance for policymakers managers formulating policies strategies encourage As per results, a agenda future been established.

Language: Английский

Citations

78

Factors influence user’s intention to continue use of e-banking during COVID-19 pandemic: the nexus between self-determination and expectation confirmation model DOI
Samar Rahi, Mahmoud Alghizzawi, Abdul Hafaz Ngah

et al.

EuroMed Journal of Business, Journal Year: 2022, Volume and Issue: 18(3), P. 380 - 396

Published: March 25, 2022

Purpose Internet banking services are proven to be much advantageous and convenient during COVID-19 pandemic. However, vibrant networking designs dynamic changes in software development have made these bit complex. Thus, the current study seeks investigate user continuance intention with factors underpinning self-determination theory (SDT) expectation confirmation model (ECM) theory. The moderating role of image is studied between continue use recommend service social networks Design/methodology/approach quantitative research approach applied data collected through a survey. For inferential analysis, 360 responses were from active users. integrated information system was empirically tested using structural equation modeling (SEM) approach. Findings indicate that IS has substantial explanatory power, i.e. 57.8% predict Within model, intrinsic regulation found most influential factor order determine intention. Beside two theories integration, this confirmed relationship moderated by image. Practical implications fundamental contribution integration technological motivational context. Theoretically, both ECM SDT technology context will enrich emerging e-commerce literature. Concerning managerial implications, identified as an important among other factors. Therefore, managers developers need understand user’s boost It also suggested marketing personnel should pay special attention create positive Originality/value literature concept yet examined especially fills gap proposes framework combines altogether behavior.

Language: Английский

Citations

75

Extension of technology continuance theory (TCT) with task technology fit (TTF) in the context of Internet banking user continuance intention DOI
Samar Rahi, Mubbsher Munawar Khan, Mahmoud Alghizzawi

et al.

International Journal of Quality & Reliability Management, Journal Year: 2020, Volume and Issue: 38(4), P. 986 - 1004

Published: Sept. 8, 2020

Purpose The advancement in Internet technology has played a significant role revolutionizing the banking services. Therefore, little is discussed about factors that motivate user to continue use of current study investigates continuance behavior toward services with integration two-well known information system (IS) theories namely task fit (TTF) and theory (TCT). Design/methodology/approach research design this based on positivist paradigm followed quantitative approach. Data were collected from 360 users commercial banks across Pakistan. model was tested structural equation modeling (SEM). Findings had explained 53.9% variance intention. Next this, predictive relevance Stone-Geisser's Q ² values using blindfolding procedure. Results revealed newly developed integrated substantial power predict Moreover, effect size analysis like satisfaction expectation most important determining Practical implications For practical importance performance matrix (IPMA) used see underpinned factors. indicate managers policy makers should focus satisfaction, perceived usefulness confirmation order enhance intention Some ways can do develop esthetic website charm novelty, relevant smooth flows less complex redirects. Originality/value Unlike prior studies pre-adoption issues, examines post-adoption issue This as it integrates TCT TTF augments IS literature by developing an (TCM).

Language: Английский

Citations

137

User generated content for exploring factors affecting intention to use travel and food delivery services DOI
Arghya Ray, Pradip Kumar Bala

International Journal of Hospitality Management, Journal Year: 2020, Volume and Issue: 92, P. 102730 - 102730

Published: Nov. 10, 2020

Language: Английский

Citations

109

The post-adoption behavior of internet banking users through the eyes of self-determination theory and expectation confirmation model DOI
Samar Rahi,

Majeed Mustafa Othman Mansour,

Malek Alharafsheh

et al.

Journal of Enterprise Information Management, Journal Year: 2021, Volume and Issue: 34(6), P. 1874 - 1892

Published: March 3, 2021

Purpose In this era of digital technology, the banking sector has revolutionized its operations by using web-based Internet services. However, success these financial services is dependent on user continuance intention instead initial adoption. The current study develops a theoretical framework based three well-known theories, namely expectation–confirmation theory, self-determination theory (SDT) and commitment trust to investigate towards use Design/methodology/approach Following positivist paradigm, research survey was conducted users commercial banks. response, 355 valid observations were retrieved used for data analysis. For analysis, latest statistical approach, structural equation modelling (SEM). Findings This confirmed that factors underpinning SDT model have significant impact intention. explained 68.4% variance in determining intention, which substantial. effect size analysis ( f 2 ) indicates perceived usefulness most important factor among all other exogenous variables. predictive relevance found substantial Q 50.3%. These findings power predict Practical implications From managerial perspective, give deeper insight into advisors, bank managers policy- makers understand human motivation order retain customers gain return Information Technology (IT) investment. Additionally, results suggest attention should be given trust, turn boosts Extension contributes augments e-commerce literature, especially post-adoption setting. Originality/value There are several studies pre-adoption behaviour. Therefore, less discussed about user’s help advisors comprehensively influences behaviour continue

Language: Английский

Citations

97

Determinants of intention to continue usage of online shopping under a pandemic: COVID-19 DOI Creative Commons
Hamood Mohammed Al‐Hattami

Cogent Business & Management, Journal Year: 2021, Volume and Issue: 8(1)

Published: Jan. 1, 2021

Although numerous reports predict huge growth potential for online shopping under COVID-19 pandemic, many do not know about determinants of user intention to continue using such a pandemic. Given that how motivate continuousness and retain consumers pandemic is critical the retailers relevant stakeholders' success, research on continuance has attracted widespread attentiveness. The especially in India, have yet been researched. Therefore, this study proposes model combining expectation-confirmation (ECM) with task-technology fit (TTF) trust factor examine COVID-19. Based data gathered from 222 participants during period social distancing due COVID-19, findings revealed perceived TTF much significant factor; satisfaction, usefulness, positive impacts consumers' usage Additionally, confirmation directly affects indirectly usage. study's provide related stakeholders managerial implications.

Language: Английский

Citations

87