Is a picture worth a thousand words? Understanding the role of review photo sentiment and text-photo sentiment disparity using deep learning algorithms

Tourism Management, Journal Year: 2022, Volume and Issue: 92, P. 104559 - 104559

Published: May 7, 2022

Language: Английский

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Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions

International Journal of Hospitality Management, Journal Year: 2021, Volume and Issue: 101, P. 103110 - 103110

Published: Nov. 25, 2021

Language: Английский

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Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services

Journal of Retailing and Consumer Services, Journal Year: 2022, Volume and Issue: 71, P. 103181 - 103181

Published: Dec. 1, 2022

Language: Английский

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Impact of perceived convenience, service quality and security on consumers’ behavioural intention towards online food delivery services: the role of attitude as mediator

SN Business & Economics, Journal Year: 2023, Volume and Issue: 3(1)

Published: Jan. 7, 2023

Language: Английский

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Analysis of customers' satisfaction with baby products: The moderating role of brand image

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 73, P. 103334 - 103334

Published: March 28, 2023

Language: Английский

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Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention

Journal of Hospitality and Tourism Technology, Journal Year: 2023, Volume and Issue: 14(3), P. 460 - 475

Published: April 8, 2023

Purpose Mobile food ordering apps (MFOAs) became more popular, thanks to social distancing regulations during the COVID-19 outbreak. People started order using these than usual. As customers seem happy use apps, there is always a risk of spreading infection. These facts inevitably shape customer intentions. Therefore, this study aims empirically assess MFOA user dining attitudes (DA), e-satisfaction (ES) and continuance intention (CI) regarding perceived (PR) pandemic in Türkiye. Design/methodology/approach This used structural equation modelling (SEM) expectation confirmation theory technology acceptance model. Data collection instruments were derived from existing literature, 625 questionnaires collected via online surveys. The data instrument consisted eight parts that aimed gather information about participants’ demographics, confirmation, ease use, usefulness, ES, PR CI. Findings Results showed significant relationships between DA, most remarkable finding while ES influences reuse MFOAs, causes decrease Originality/value model broadened models by adding factors. Also, it made valuable contribution emerging literature both Türkiye world.

Language: Английский

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Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 73, P. 103329 - 103329

Published: March 14, 2023

Language: Английский

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Beyond self‐interest: how altruistic values and human emotions drive brand advocacy in hospitality consumers through corporate social responsibility

Corporate Social Responsibility and Environmental Management, Journal Year: 2023, Volume and Issue: 31(3), P. 2439 - 2453

Published: Dec. 19, 2023

Abstract Tourism and hospitality are at a critical crossroads that offer great economic potential but also pose significant challenges, including market complexity intense competition. Recognizing consumers' pivotal role in achieving service excellence, this study emphasizes the importance to understand how corporate social responsibility (CSR) shapes their behavior, especially concerning brand advocacy behavior (BADB), factor of excellence. As primary objective, seeks bridge existing literature gap on relationship between CSR BADB context developing country. Furthermore, research expands its focus emotions values mediate moderate BADB. This includes an examination two mediating variables: admiration (BAD) engagement (CENG), altruistic (ALVS) as moderator. Through comprehensive data collection via self‐administered questionnaire from consumers subsequent structural model analysis, provides compelling evidence positively influences Also, BAD CENG established mediators, ALVS is confirmed moderating factor. The practical implications far‐reaching, suggesting efforts sector can significantly shape positive consumer psychology bolster intentions. These findings vital for decision‐makers practitioners seeking improve strategies establish competitive advantage. Further, illuminates path towards more sustainable consumer‐centric approach industry.

Language: Английский

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Exploring the drivers of customers’ brand attitudes of online travel agency services: A text-mining based approach

Journal of Business Research, Journal Year: 2021, Volume and Issue: 128, P. 391 - 404

Published: Feb. 28, 2021

Language: Английский

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Sharing economy in the food sector: A systematic literature review and future research agenda

Journal of Hospitality and Tourism Management, Journal Year: 2023, Volume and Issue: 56, P. 229 - 244

Published: July 6, 2023

Language: Английский

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